HealthTrainU™ Offers Personalized Healthcare Courses.

HealthTrainU™ now offers you individual courses for your specific needs. If you need just a few credit hours to fulfill your licensing, credentialing or compliance requirements, we are here to assist you! As an IACET Accredited Provider, you can be sure HealthTrainU education meets and exceeds the accreditation standard we must adhere to. Some courses are also approved or accepted by other credentialing agencies. Look for your organization beside the course title.*

Every HealthTrainU course is researched and developed by industry experts, so you know our content is top-notch and available to you at any time on-line. A certificate is awarded upon successful completion (score of 80% or better) and you have the ability to access your Certificate and Student Transcript for one year from sign-up.

Simply select the area of study to see the categorized courses. Clicking on those links will bring up the courses in that library. From their, click on “Add To Cart” and then go on to the next step. Please feel free to call us at: 833.875.6338 or at: healthtrainu@achcu.com if you are having any difficulty or questions.

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1 Hour - No CEUs - Non-Licensed Staff

PEPC1-1: Understanding and Meeting Customer's Needs

Participants will be able to: • Identify our responsibilities in meeting our customer’s needs • Detail the needs and opportunities in working with the Boomer aging generation • Explain the roles of the Patient Liaison and Delivery Technician in the Provider Enhanced Patient Care Project
Price: $10.00 CEUs: 0.00
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1 hour No CEUs - Non-Licensed Staff

PEPC1-2: Tips from Hardwiring Excellence

In this session, participants will be able to: • Define how the Key Words at Key Times ideas can be used on a daily basis • Apply the ideas of Managing Up and Key Words in communicating with our customers
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC1-3: Complementary Products

In this session, participants will be able to: • Define cross-selling and complementary products • Outline complementary products based on initial equipment • Predict customer needs for products based on disease or disability
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC2-10: Activity - Pre-Delivery and Post-Delivery Communications

In this session, participants will be able to: • Create and share a detailed script for cross-and up-selling prior to a delivery • Create and share a detailed script for cross-and up-selling after a delivery
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC2-1: Patient Liaison Training - Trusted Advisor

In this session, participants will be able to: • List the characteristics and qualities of the Trusted Advisor • Identify and contrast the qualities and characteristics of a Patient Liaison with those of a CSR or Intake staff
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC2-2: The Patient Liaison Job Description

In this session, participants will be able to: • Know what a Patient Liaison’s position should entail. • Create a detailed job description for the Patient Liaison, including critical traits
Price: $10.00 CEUs: 0.00
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1 Hour- No CEUs - Non-Licensed Staff

PEPC2-3: Customer Service and Customer Needs

In this session, participants will be able to: • Give examples of daily actions that confirm a commitment to customer service • Define balance as it relates to customer needs and sales • Determine who your customers are, their most pressing needs and how to meet those needs
Price: $10.00 CEUs: 0.00
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3/4 Hour - No CEUs - Non-Licensed Staff

PEPC2-4: The Anatomy of a Sale

In this session, participants will be able to: • Restate the five key components of a Sale • Explain the 3 key components to building rapport and customer relationships
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC2-5: Listening Skills

In this session, participants will be able to: • Offer detailed approaches to connecting, considering and confirming customer needs • Outline the key elements in active listening • Illustrate ways flexibility in listening may be required to meet customer needs.
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC2-6: A Script for Communicating with Customers

In this session, participants will be able to: • Create a detailed "script" for communicating with a customer regarding complementary items as a follow-up to a delivery. This script will allow the salesperson a consistent format of success to be replicated.
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC2-7: Features - Benefits and Cross-Selling

In this session, participants will be able to: • Differentiate between product features and benefits • Define and outline the benefits of cross-selling and upselling • Come up with a detailed list of complementary products based on customer needs
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC2-8: Up-Selling: Good - Better & Best

In this session, participants will be able to: • Offer detailed examples of upselling • Apply the concept of good/better/best in describing products • Illustrate how to use the ABN for upgrading
Price: $10.00 CEUs: 0.00
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3/4 Hours - No CEUs - Non-Licensed Staff

PEPC2-9: Dealing with Customer Objections

In this session, participants will be able to: • Detail the concerns behind most customer objections • Outline how to respond to customer objections • Define specifically how to close a sale
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC3-1: Customer's Needs & the Technician's Role

In this session, participants will be able to: • Detail the unique role of the Delivery Technician providing customer service and representing the company • Outline the importance of attitude in meeting customer needs • Create a detailed job description for the Delivery Technician, including critical traits
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC3-2: Customer Service

In this session, participants will be able to: • Give examples of daily actions that confirm a commitment to customer service • Determine who your customers are, their most pressing needs and how to meet those needs • Describe how courtesy in the home is shown
Price: $10.00 CEUs: 0.00
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1/2 Hour - No CEUs - Non-Licensed Staff

PEPC3-3: Building Rapport with Customers

In this session, participants will be able to explain the 3 key components to building rapport and customer relationships: 1. Relate your product expertise. 2. Build trust. 3. Establish an emotional connection.
Price: $10.00 CEUs: 0.00
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1/2 Hour - No CEUs - Non-Licensed Staff

PEPC3-4: The Delivery Process

In this session, participants will be able to: • Describe each of the key technical elements in making a delivery; education, collection and other common steps
Price: $10.00 CEUs: 0.00
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3/4 Hours - No CEUs - Non-Licensed Staff

PEPC3-5: Home Assessment

In this session, participants will be able to: • Describe the elements to evaluate in a home assessment, with a focus on key risk elements
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC3-6: Equipment Recommendations

In this session, participants will be able to: • Outline in detail the conditions to be aware of in our customers and the equipment that might respond to those needs • Explain the conditions that suggest elder abuse and the proper response • Describe what cues and suggestions you could come up with from existing equipment
Price: $10.00 CEUs: 0.00
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1 1/2 Hours - No CEUs - Non-Licensed Staff

PEPC3-7: Checklists & Assessment Forms

In this session, participants will be able to: • Outline the key steps in the delivery process when communicating with our patients • Explain the concepts of checklists as they relate to oxygen, sleep and mobility • Apply the use of the assessment form and the observations form to specific delivery situations
Price: $10.00 CEUs: 0.00
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1/2 Hour - No CEUs - Non-Licensed Staff

PEPC3-8: Powered Mobility & Recommendations

In this session, participants will be able to: • Note the special requirements for assessment and delivery of powered mobility • Outline how to use the recommendation sheet in a home delivery • Identify other approaches to home assessment
Price: $10.00 CEUs: 0.00
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1 Hour - No CEUs - Non-Licensed Staff

PEPC1-0: Outcomes, Goals and Tracking for Managers

In this course we will look at the most effective ways to manage and track the viability or your company’s Provider Enhanced Patient Care (PEPC) Program. As you read this coursework, you should determine the best way to implement this program for your company.
Price: $7.50 CEUs: 0.00
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1/2 Hour - No CEUs - Non-Clinical Staff

PEPC1-05: Implementation Overview for Managers

This implementation overview's focus is two-fold: • Provide our customers the best and most comprehensive care and equipment possible, unmatched. • Generate the maximum revenue based upon our customer’s needs and their desires for improved quality of life.
Price: $7.50 CEUs: 0.00
*Pre-ATP means RESNA will accept the course for credit prior to taking the ATP exam. RA means RESNA has accepted that course for post-ATP credit. HealthTrainU™ has been approved as an Accredited Provider ( Verify our IACET Accreditation) by the International Accreditors for Continuing and Training (IACET). Your national or state association credentialing needs may be different. Always check to verify that IACET CEUs will fulfill those credentialing requirements.