HealthTrainU™ offers personalized courses for all industry professionals.
Every HealthTrainU™ course stands alone and a certificate is awarded upon successful completion (score of 80% or better).
While HealthTrainU™ is an IACET Accredited Provider, some courses are also approved or accepted by other credentialing agencies. Look for your organization beside the course title.*
*Pre-ATP means RESNA will accept the course for credit prior to taking the ATP exam. RA means RESNA has accepted that course for post-ATP credit. HealthTrainU™ has been approved as an Accredited Provider ( Verify our IACET Accreditation) by the International Accreditors for Continuing Education and Training (IACET). Your national or state association credentialing needs may be different. Always check to verify that IACET CEUs will fulfill those credentialing requirements.
Click here for a printable list of HealthTrainU courses.
Courses identified with a red "*" signify the course references an ACHC Standard.
Courses identified with this icon: are suitable for all health care industry applications.
HOME HEALTH (Approved by the Virginia Nurses Association)
HH 232 Quality Customer Service for Home Health
Suggested Time to Complete Course & Test:1.50 Contact hoursCEUs: 0.00
Working in healthcare means making a meaningful difference in the lives of your customers every single day. This course is built on three core principles: that our industry has a unique and lasting impact on those we serve; that exceptional customer service is the foundation of any successful, thriving organization; and that mastering service excellence is one of the most valuable skills any healthcare professional can develop.
Designed for clinical staff at every level, this course delivers practical, reliable customer service fundamentals you can apply immediately to help you elevate the patient experience while contributing to the overall success of your organization.
HH 452 Developing an Emergency Preparedness Program (EPP) for Home Health
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00
This course is designed specifically for home health agencies, providing targeted guidance on emergency preparedness within that setting. While some referenced materials draw from broader emergency preparedness frameworks — including those developed for hospitals, long-term care facilities, and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID), the focus and application of this course remain firmly centered on the home health environment.
By grounding the content in real-world regulatory context, this course equips home health professionals with the foundational knowledge needed to build, maintain, and strengthen effective emergency preparedness plans within their organizations.
HH 234 Telephone Courtesy and Customer Service for Home Health
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00
In healthcare, every phone call is an opportunity to make a lasting impression. Effective telephone communication is one of the cornerstones of quality customer service — and a skill that every healthcare professional who interacts with customers by phone can continuously refine.
This course is designed for any clinical or administrative staff member who communicates with customers over the phone. Through practical, applicable content, you will explore strategies for enhancing your telephone technique, developing a deeper understanding of your customers' needs, and confidently shaping a positive customer experience from the very first call.
HH 236 Grief: Its' Impact on Home Health
Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs: 0.00
Caring for patients and families navigating serious illness, injury, or loss is one of the most profound responsibilities in healthcare. This course is designed for home health professionals across all roles — whether in direct care delivery, marketing, billing, or management — who encounter grief and loss as a part of their daily work.
Going beyond clinical knowledge, this course offers both an intellectual and emotional framework for understanding grief and its impact on patients, families, and the situations you may face in the field. You will develop empathy, awareness, and practical skills needed to respond with compassion and confidence when supporting individuals through some of life's most difficult moments.
HH 238 Taking the Home Health Customer's Perspective
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00
HH 226 Customer Service: Fast Facts for Home Health
Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs: 0.00
This course brings together some of the most essential principles of customer service into one focused, accessible resource. Organized in logical progression, each lesson is also designed to stand on its own — making this an ideal course for both first-time learners and experienced professionals looking to refresh their knowledge.
Through concise, targeted lessons covering key concepts, best practices, and real-world insights, this course delivers meaningful content in a format that respects your time. Whether you are working through it from start to finish or revisiting a specific topic, you will find practical value at every turn.
HH 532 Cultural Diversity & Communication/Language Barriers in Home Health *
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00
We will discuss communication and language barriers. Look at how you communicate in your everyday life. Add in people you don’t know, languages you can’t understand and cultures that do things differently, and you can see how we raise barriers without even thinking. (Course applies to one of the ACHC Annual Training Requirements)
HH 512 Respect, Confidentiality and Patient Rights for Home Health *
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00
This course is on the critical importance of respect for your patients. It is reflected in recognizing the dignity and humanity of your patients, treating all of the information they provide you as confidential, and knowing and responding to the rights and responsibilities of both you and your patients. (Course applies to one of the ACHC Annual Training Requirements)
HH 454 Preventing Workplace Violence in Home Health *
Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs: 0.00
Identifying dangerous conditions and implementing control strategies is essential to reduce workplace violence and is the focus of this course. Often, the victims are workers who work alone or work independently in the field, as do many home health care employees. This course identifies some of the red flags for you to watch out for and how to react if confronted with a violent episode.
HH 456 Fire Prevention Planning for Home Health Agencies *
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00
Fire safety is a vital responsibility for home health professionals — both within the office environment and in the homes of the patients they serve. This course provides home health organizations with comprehensive guidance on developing an effective fire prevention plan for office settings, while also equipping field staff with the knowledge and tools needed to prevent and respond to fire emergencies in patients' homes.
From understanding the different types of fire extinguishers to implementing practical strategies that minimize risk, this course empowers healthcare professionals to protect themselves, their colleagues, and the patients in their care.
HH 240 Common Courtesy and Professionalism for Home Health and Hospice *
Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00
This course is focused on the professional courtesy required as we deal with customers. Every individual merits courtesy; however, illness, injury or disabilities create some special issues that need to be addressed. Add the fact that the interaction home health providers have with their patient/caregiver is in a home, and the need for courtesy becomes even more profound.
HH 522 Infection Control & Air/Bloodborne Pathogens for Home Health *
Suggested Time to Complete Course & Test:1.75 Contact hoursCEUs: 0.00
It is essential that those of us associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients. With the knowledge this course provides, we protect ourselves and have the opportunity to educate and protect those we serve. (Course applies to one of the ACHC Annual Training Requirements)
HH 520 Compliance in the Home Health Industry: Medicare *
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 0.00
This course is about compliance. Most specifically, compliance with Medicare and Medicaid (CMS) rules. That does not discount the importance of compliance with the rules of accrediting organizations. Nor are we intentionally ignoring OSHA, DOT, are any other body (there are many) that make rules impacting home health. (Course applies to one of the ACHC Annual Training Requirements)
HH 514 Safety and Readiness in the Home Health Environment *
Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00
The course has simple ways to prepare so that accidents either don’t occur or are dealt with quickly and assuredly. Safety can, and does, matter. Now, the critical point - Almost all of these deaths were preventable. See why and how in this course plus who and when you should report any accident. (Course applies to one of the ACHC Annual Training Requirements)
HH 462 Fall Prevention Strategies for Home Health Agencies *
Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00
Falls among the elderly represent one of the most pressing patient safety challenges in healthcare today. According to the National Council on Aging (NCOA), one in four Americans over the age of 65 will experience a fall each year — making falls the leading cause of both fatal and non-fatal injuries among older adults, with devastating consequences for quality of life and significant financial costs for patients, families, and the healthcare system alike.
This course underscores the urgency of fall prevention in the home health setting, equipping professionals with the knowledge and awareness needed to identify risk factors, implement preventive strategies, and ultimately help protect the elderly patients in their care from one of the most common — and most preventable — threats to their health and independence.
HH 540 Quality Assurance and Performance Improvements (QAPI) in Home Health *
Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.00
The goals of this course are to describe the key components of the Quality Assessment and Performance Improvement (QAPI) program as well as the infection prevention and control standard and the requirements for integration into the QAPI program. (Course applies to one of the ACHC Annual Training Requirements)
HH 556 Ethics and the Law for Health Care Professionals *
Suggested Time to Complete Course & Test:1 Contact hourCEUs: 0.10
This course will discuss the ethics bridge that we cross every day with every decision that we make. This course cannot tell you what is right and wrong as there is no “law”. Only you can decide that, guided by your ethics. (Course applies to one of the ACHC Annual Training Requirements)
HH 360 Understanding COPD for Home Health *
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs: 1.25
Chronic Obstructive Pulmonary Disease (COPD) is one of the most prevalent and challenging conditions encountered in home health care. As a progressive disease, COPD worsens over time, gradually diminishing a patient's ability to breathe and significantly impacting their quality of life. Symptoms such as chronic cough, excess mucus production, wheezing, shortness of breath, and chest tightness can profoundly affect a patient's daily functioning — making knowledgeable, compassionate care essential.
This course provides healthcare professionals with a foundational understanding of COPD — its progression, its symptoms, and its impact on the patients they serve — equipping them with the clinical awareness needed to deliver informed, effective care to those living with this complex respiratory condition.
HH 362 Dementia and Alzheimer's Disease *
Suggested Time to Complete Course & Test:1.50 Contact hoursCEUs: 0.00
While Alzheimer's disease is often used as a general term for dementia, it is just one of many distinct conditions that fall under this complex and deeply impactful diagnosis. Understanding the full spectrum of dementia-related diseases is essential for any healthcare professional working with this vulnerable population.
This course provides up-to-date, comprehensive information on the different types of dementia, including their signs and symptoms, diagnostic tools, and current pharmaceutical approaches. Beyond the clinical framework, this course also addresses the progression of dementia over time and the unique and evolving care needs of both patients and their caregivers — equipping home health professionals with the knowledge and sensitivity needed to provide truly compassionate, informed care at every stage of the disease.
HH 364 Understanding Diabetes
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:
Diabetes is one of the most common and consequential conditions encountered in home health care — and a thorough understanding of the disease is essential for any professional working with affected patients. At its core, diabetes occurs when blood glucose levels rise beyond healthy limits, creating a cascade of potential health complications that can significantly impact a patient's long-term well-being and physical function.
This course provides a comprehensive exploration of diabetes, covering both Type I and Type II, their key differences, and the broader clinical picture that emerges following diagnosis. From foundational concepts to the real-world implications of living with the disease, this course equips healthcare professionals with the knowledge needed to better understand, support, and care for the patients they serve at every stage of their diabetic journey.
HH 164 Telehealth and Remote Patient Monitoring
Suggested Time to Complete Course & Test:1.2 Contact hoursCEUs:
Telehealth has rapidly transformed the way healthcare is delivered — and for home health professionals, understanding this evolving technology is more important than ever. Originally developed to bridge the gap for patients in rural and medically underserved communities, telehealth has grown exponentially in reach and application, a trend that was dramatically accelerated by the COVID-19 pandemic beginning in late 2019.
This course provides healthcare professionals with a foundational understanding of telehealth — its origins, its evolution, and its growing role within the broader healthcare system. By exploring how this technology has reshaped patient care and expanded access to services, you will be better prepared to embrace and effectively utilize telehealth as an integral part of modern home health practice.
HH 366 Understanding Heart Failure
Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs:
The heart is perhaps the most recognized and revered organ in the human body — central not only to our physical survival, but woven deeply into how we experience and express our lives. We feel it race with exertion, slow with rest, and respond instinctively to the world around us. It is both a clinical subject and a profoundly human one.
This course moves beyond the familiar and into the essential, providing healthcare professionals with a thorough understanding of the heart as a vital organ — how it functions, what can go wrong, and why a strong clinical knowledge of cardiac health is indispensable in delivering quality patient care. Whether you are refreshing foundational knowledge or building on existing expertise, this course offers meaningful insights into one of the body's most critical systems.
HH 365 Diabetic Foot Care
Suggested Time to Complete Course & Test:1.0 Contact hoursCEUs:
Foot care is one of the most critical — and often overlooked — aspects of diabetes management. With approximately half of all people living with diabetes experiencing some form of diabetic neuropathy, the risk of nerve damage, particularly in the feet and legs, is a very real and serious concern. Left unaddressed, loss of sensation in the feet can lead to significant complications that profoundly impact a patient's mobility, independence, and overall quality of life.
This course builds on the fundamentals of diabetes care with a focused examination of diabetic foot health, equipping home health professionals with the knowledge needed to recognize the signs of neuropathy, understand its implications, and provide the attentive, proactive care that can make a meaningful difference in patient outcomes.
HH 172 Concepts in Palliative Care for Nurses
Suggested Time to Complete Course & Test:1.3 Contact hoursCEUs:
Caring for seriously ill patients is one of the most profound and demanding responsibilities in home health nursing — requiring not only clinical expertise, but a deep commitment to compassionate, patient-centered care. This course provides nurses with a comprehensive look at the current landscape of palliative care and hospice in the United States, grounding practice in the key statistics and trends that shape how seriously ill patients are cared for today.
Beyond the data, this course outlines evidence-based clinical practice guidelines and explores the essential skills and qualities that define excellence in home health nursing at the end of life. Whether you are new to palliative and hospice care or looking to deepen your existing knowledge, this course offers a meaningful framework for delivering care that honors the dignity and comfort of every patient you serve.
HH 612 Alzheimer’s: Nursing’s Role in Education
Suggested Time to Complete Course & Test:1 Contact hourCEUs:
Caring for a loved one or patient with Alzheimer's disease is a journey that demands not only clinical knowledge but also patience, empathy, and a deep understanding of how the disease evolves. This course is designed for both family caregivers and home health professionals, providing the knowledge, skills, and practical tools needed to navigate the unique and ever-changing challenges that Alzheimer's care presents.
From understanding the progression of the disease to addressing the distinct needs of both patients and the caregivers who support them, this course offers a compassionate and comprehensive framework for delivering care that preserves dignity, promotes comfort, and supports the well-being of everyone involved in the caregiving journey.
HH 616 COPD: Nursing's Role in Education
Suggested Time to Complete Course & Test:1 Contact hourCEUs:
Chronic Obstructive Pulmonary Disease (COPD) is a significant and growing public health concern — a leading cause of disability and, as of 2020, the third leading cause of death in the United States. For home health nurses, understanding this disease and effectively communicating its implications to patients and caregivers is not just a clinical responsibility; it is a critical component of quality care.
This course defines and examines the nurse's essential role in COPD patient education, equipping home health professionals with the knowledge and practical guidance needed to empower patients and their caregivers to better understand, manage, and live with this complex and progressive condition.
HH 568 Health Disparities and Implicit Bias: What Health Care Professionals Should Know
Suggested Time to Complete Course & Test:1 Contact hourCEUs:
Delivering truly equitable, high-quality healthcare requires more than clinical skill — it demands an honest understanding of the systemic barriers that prevent many patients from accessing the care they need and deserve. This course examines the social, structural, and institutional obstacles that contribute to health disparities, empowering home health professionals to recognize and thoughtfully address inequities in the care they provide.
By building awareness of the challenges faced by underserved and marginalized populations, this course supports a broader commitment to fostering a more just and inclusive healthcare environment — one where every patient, regardless of background or circumstance, receives the dignity and quality of care they are entitled to.
HH 262 The Experience of Loss and Grief
Suggested Time to Complete Course & Test:1 Contact hourCEUs:
Grief is an inevitable and deeply human experience — one that touches not only the patients and families we serve, but the dedicated professionals who care for them. For licensed nurses in the home health setting, understanding grief and responding to it with both clinical knowledge and genuine compassion is an essential component of holistic, patient-centered care.
This course provides a thorough grounding in the theoretical frameworks and best practices that guide nurses in supporting patients and family members through loss and grief. By exploring the nurse's unique role in this profoundly sensitive area of care, this course equips licensed nurses with the tools and insight needed to provide meaningful, dignified support during some of the most difficult moments in their patients' lives — while also acknowledging the emotional weight that this important work can carry for caregivers themselves.
HH 368 Understanding Stroke
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:
This course includes evidence, statistics and facts on the current state of prevention, the types of strokes, risk factors, signs and symptoms, the importance of early intervention, treatment, rehabilitation and the role of nursing. This is invaluable for nurses whether they are new to the disease or require the most update clinical, research and approaches.
HH 442 Impairment in the Workplace
Suggested Time to Complete Course & Test:1.0 Contact hoursCEUs:
Workplace impairment is a serious and complex issue that affects healthcare organizations and the patients they serve in profound ways. Recognizing the signs, understanding the underlying causes, and knowing how to respond appropriately are essential responsibilities for every healthcare professional — regardless of role or setting.
This course provides a comprehensive framework for addressing workplace impairment, covering the full scope of the issue including its prevalence, the various types of impairment, signs and symptoms to watch for, available treatment options, and relevant educational programs. Additionally, this course addresses the ethical and legal dimensions of impairment in the workplace, including codes of ethics, mandatory reporting requirements, and real-world examples of state reporting practices — equipping healthcare professionals with the knowledge and confidence to handle these sensitive situations with integrity and care.
HH 750 Medical Errors: Understanding is Key to Preventing
Suggested Time to Complete Course & Test:1 Contact hoursCEUs:
Patient safety is a cornerstone of quality home health care — and understanding how errors occur and how they can be prevented is a critical responsibility for every home health professional. This course takes a focused look at errors in the home care setting, examining their causes and consequences while providing a clear framework for building a culture of safety within your organization.
Central to this course is the role of a structured patient safety program as an integral component of a Quality Assurance Performance Improvement (QAPI) program. By connecting error prevention strategies to a broader quality improvement framework, this course equips home health professionals with the knowledge and tools needed to proactively identify risks, reduce errors, and continuously elevate the standard of care delivered to patients in the home.
HME 310 Basic DME and HME Equipment - 2025
Suggested Time to Complete Course & Test:CEUs:
A strong working knowledge of the most commonly provided durable and home medical equipment is fundamental to delivering effective, patient-centered care in the HME setting. This course offers a practical and thorough overview of the core equipment categories that HME professionals encounter most frequently in the field — including bathroom and toileting equipment, hospital beds and support surfaces, and aids to daily living, mobility, and ambulation.
For each equipment type, this course provides clear descriptions and real-world application guidance, as well as insight into the patient populations most likely to require these products and the additional HME needs they may present. Whether you are new to the industry or looking to deepen your product knowledge, this course equips you with the foundational understanding needed to confidently
HH 532 Cultural Diversity & Communication/Language Barriers in Home Health - 2026
Suggested Time to Complete Course & Test:1.5CEUs:
Effective communication is the backbone of quality healthcare — yet barriers can arise in even the most routine interactions. From unfamiliar languages to cultural differences in how care is perceived and delivered, the potential for miscommunication is ever-present, and often unintentional.
This course invites healthcare professionals to take a closer look at their own everyday communication habits, and to consider how those habits may need to adapt when working with patients and customers from diverse linguistic and cultural backgrounds. By building greater awareness of how communication barriers develop, you will be better equipped to recognize, address, and prevent them in your daily work.
This course fulfills one of the ACHC Annual Training Requirements.
HME 204 HME204-Diseases & Disabilities - Later Adult Onset
Suggested Time to Complete Course & Test:1.75CEUs:
As adults age beyond 50, the likelihood of encountering chronic illness, progressive disease, or physical disability increases significantly — bringing with it a distinct set of clinical, emotional, and practical challenges. For home medical equipment professionals, a thorough understanding of the conditions most commonly experienced by this population is essential to delivering care that is both clinically informed and genuinely compassionate.
This course provides a comprehensive overview of later adult-onset diseases and disabilities, exploring their general causes, symptoms, treatment approaches, and the equipment considerations that support safe, effective care in the home environment. Thoughtful attention is also given to the emotional needs and concerns of older patients and their caregivers, and to the meaningful role that HME providers play in fostering the trust, comfort, and quality of life that this population deserves.
HOME HEALTH AIDES
HH 162 DMEPOS Product/Supply Selection: Information for Home Health Providers *
Suggested Time to Complete Course & Test: 0.3 IACET CEUsCEUs: 0.00
As a home health provider, a working knowledge of the DMEPOS products your patients use — or may need — is an invaluable asset in delivering truly comprehensive, coordinated care. This course approaches product and supply selection from the provider's perspective, offering practical insight into the uses, variations, and fitting considerations of the most commonly encountered equipment and supplies in the home health setting.
Upon completing this course, home health professionals will have a stronger understanding of the products their patients rely on, the general education typically provided by product suppliers, and how that knowledge can be applied to better support patient safety, comfort, and independence. By bridging the gap between clinical care and equipment expertise, this course empowers home health providers to serve as more informed and effective advocates for the patients in their care.
HH 251 Durable Medical Equipment/Home Medical Equipment in the Home Health Environment
Suggested Time to Complete Course & Test: 0.2 IACET CEUsCEUs: 0.00
A working knowledge of the durable and home medical equipment most commonly used in the home health setting is essential for any provider committed to delivering safe, well-coordinated patient care. This course offers a practical overview of the most frequently encountered DME and HME categories, including bathroom and toileting equipment, hospital beds and support surfaces, and aids to daily living, mobility, and ambulation.
By building familiarity with these essential product categories and their applications, home health professionals will be better equipped to understand the full scope of equipment their patients may require — and to communicate more effectively with DME suppliers and other members of the care team on their patients' behalf.
HH 253 Rehab Equipment in the Home Health Environment
Suggested Time to Complete Course & Test: 0.2 IACETCEUs: 0.00
Rehabilitation equipment plays a pivotal role in helping patients adapt, regain function, and maintain independence in their daily lives. From manual wheelchairs to sophisticated power chairs and a broad range of supportive assistive technology, the equipment covered in this course represents some of the most impactful tools available to home health patients navigating the ongoing process of rehabilitation and functional adaptation.
This course provides home health professionals with a practical overview of the most commonly used rehab equipment in the home setting, offering insight into the purpose, application, and significance of these devices in supporting patients' functional capabilities and overall quality of life. By developing a stronger familiarity with rehabilitation and assistive technology, home health providers will be better positioned to understand and advocate for the equipment needs of the patients in their care.
HH 255 Respiratory Equipment in the Home Health Environment
Suggested Time to Complete Course & Test:0.1 IACETCEUs: 0.00
Respiratory equipment is among the most critical and life-sustaining technologies used in the home health setting — and for home health professionals, a working knowledge of the devices and therapies available to their patients is essential to delivering informed, coordinated care. This course provides a practical overview of the most commonly used respiratory therapy equipment in the home environment, offering clear descriptions of each device and its clinical application.
Beyond respiratory equipment specifically, this course also broadens home health professionals' awareness of the broader range of home medical equipment their patients may require to achieve greater independence and quality of life. By strengthening this foundational knowledge, providers are better equipped to recognize patient needs, communicate effectively with DME suppliers, and serve as more informed advocates for the patients in their care.
HCA 174 Concepts in Palliative Care for Home Health Aides
Suggested Time to Complete Course & Test:1 hour - Non-Licensed StaffCEUs:
The end of life is one of the most profound and sacred stages of the human experience — and the care provided during this time can make a lasting difference in the comfort, dignity, and peace of both patients and their families. Home health aides play a vital and deeply meaningful role in this process, serving on the front lines of palliative care and ensuring that the physical, psychological, social, and spiritual needs of patients are met with compassion and expertise.
This course introduces home health aides to the foundational concepts of palliative care, providing the knowledge and sensitivity needed to deliver holistic, patient-centered support during this significant stage of life. By deepening your understanding of what palliative care truly means — and the irreplaceable role aides play within it — this course equips you to bring both skill and genuine human compassion to one of the most important responsibilities in home health care.
HCA 342 A Caregiver’s Guide to COPD
Suggested Time to Complete Course & Test:1.25 hours - Non-Licensed StaffCEUs:
Caring for a patient with Chronic Obstructive Pulmonary Disease (COPD) requires both clinical awareness and a deep reservoir of patience and compassion. As a progressive and life-limiting condition, COPD develops slowly over time — gradually restricting a patient's ability to breathe and diminishing their capacity to perform even the most routine daily activities. In 2020, COPD became the third leading cause of death in the United States, underscoring the critical importance of knowledgeable, attentive caregiving for those living with this disease.
This course is designed specifically for home health aides and non-licensed caregiving staff, providing the foundational understanding of COPD needed to deliver safe, informed, and compassionate care. From recognizing the progression of the disease and its worsening symptoms, to understanding how COPD impacts a patient's daily life and functional independence, this course equips caregivers with the knowledge and awareness needed to make a meaningful difference in the lives of the patients they serve.
HCA 346 Alzheimer’s: Tips for Caregivers
Suggested Time to Complete Course & Test:1.25 hours - Non-Licensed StaffCEUs:
Caring for a patient living with Alzheimer's disease is a deeply personal and ever-evolving responsibility — one that demands not only practical skill, but patience, empathy, and a thorough understanding of how the disease progresses over time. This course is designed to equip home health aides and non-licensed caregiving staff with the knowledge, skills, and hands-on tips needed to deliver confident, compassionate care to Alzheimer's patients at every stage of their journey.
In addition to foundational caregiving guidance, this course offers practical examples and insights to support nurses in coaching and guiding caregivers as they navigate the changes and challenges that accompany the progression of Alzheimer's disease. Together, this knowledge supports a coordinated, informed approach to care that honors the dignity and individuality of every patient throughout the course of the disease.
HCA 263 The Experience of Loss and Grief: Home Care Aides
Suggested Time to Complete Course & Test:1 hour - Non-Licensed StaffCEUs:
Loss and grief are deeply human experiences that home care aides encounter with profound regularity — and responding to them with knowledge, sensitivity, and compassion is one of the most important skills a caregiver can develop. This course provides home care aides with the key information and best practices needed to support patients and families navigating the complex emotional landscape of loss, particularly within the context of palliative care.
By building a thoughtful and informed foundation in grief support, this course empowers home care aides to show up fully for the patients and families they serve during some of life's most difficult and tender moments — offering not just physical care, but the kind of genuine human presence that makes a lasting difference.
HCA 567 Health Disparities and Implicit Bias: What Home Health Aides, Nursing Assistants and Other Caregivers Should Know
Suggested Time to Complete Course & Test:1 hour - Non-Licensed StaffCEUs:
Delivering truly equitable care requires more than good intentions — it requires an honest willingness to examine the unconscious biases that can shape our perceptions and influence the care we provide, often without our awareness. This course explores the critical relationship between health disparities and healthcare delivery, offering home health aides, nursing assistants, and other caregiving staff a deeper understanding of how the way our minds operate can either support or undermine equitable, patient-centered care.
Through thoughtful, accessible content, this course provides practical tools to help uncover personal biases and evidence-based strategies for addressing and overcoming them. By engaging with this important and often challenging subject, caregivers take a meaningful step toward ensuring that every patient — regardless of background, identity, or circumstance — receives the same standard of compassionate, high-quality care they deserve.
HCA 354 The 3 D’s: Delirium, Dementia & Depression for Home Health/Care Aides
Suggested Time to Complete Course & Test:CEUs:
Delirium, dementia, and depression — collectively known as the "3 D's" — are among the most common and complex conditions affecting older adults and patients receiving palliative care. For home health aides, who play a vital role in meeting the physical, psychological, social, and spiritual needs of the patients they serve, a strong understanding of these conditions is essential to delivering safe, informed, and compassionate care.
This course provides home health aides with updated, evidence-informed guidance on recognizing and responding to delirium, dementia, and depression in the home care setting. By deepening your awareness of how each of these conditions presents, progresses, and impacts daily functioning, this course equips caregivers to better support their patients' overall well-being — and to serve as an informed and attentive first line of observation within the broader care team.
HOSPICE (Approved by the Virginia Nurses Association)
HSP 457 Fire Prevention Planning for Hospice
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:
Fire safety is a critical responsibility for hospice organizations — encompassing not only the facilities in which care is provided, but the private homes and hospice settings where patients spend their final days. Ensuring that every environment is as safe as possible is a fundamental expression of the dignity and care that hospice professionals are committed to providing.
This course offers hospice organizations comprehensive guidance on developing effective fire prevention plans tailored to the unique settings in which hospice care takes place — including in-home environments, dedicated hospice facilities, and organizational offices. Practical instruction on fire extinguisher use and additional fire prevention strategies equips hospice professionals with the hands-on knowledge needed to minimize risk and respond confidently in the event of a fire emergency.
HSP 461 Fall Prevention Strategies for Hospice
Suggested Time to Complete Course & Test:1 Contact hourCEUs:
Fall prevention is one of the most urgent patient safety priorities in hospice care. According to the National Council on Aging (NCOA), one in four Americans over the age of 65 experiences a fall each year — making falls the leading cause of both fatal and non-fatal injuries among older adults, with profound consequences for quality of life and high financial costs for patients, families, and the healthcare system alike.
For hospice professionals, the stakes are particularly high. The patients in their care are often among the most physically vulnerable, making a proactive and informed approach to fall prevention not just a best practice, but a cornerstone of compassionate, dignity-centered hospice care. This course equips hospice professionals with the knowledge and strategies needed to identify fall risks, implement effective prevention measures, and help protect the safety and comfort of the patients they are privileged to serve.
HSP 555 Ethics and the Law for Hospice
Suggested Time to Complete Course & Test:1.0 Contact hoursCEUs:
This course will discuss the ethics bridge that we cross every day with every decision that we make. This course cannot tell you what is right and wrong as there is no “law”. Only you can decide that, guided by your ethics.
HSP 453 Preventing Workplace Violence in Hospice
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:
Unfortunately, employees are not immune to crime perpetrated against them while on the job, whether the crime is job related or not. Often, the victims are workers who work alone or work independently in the field, as do many hospice employees.
HSP 356 The 3 D’s: Delirium, Dementia & Depression
Suggested Time to Complete Course & Test:1.25 Contact hoursCEUs:
Delirium, dementia, and depression — the "3 D's" — are among the most prevalent and clinically complex conditions encountered in the care of seriously ill older adults across home care, palliative care, and hospice settings. For hospice professionals, a current and comprehensive understanding of these conditions is essential to delivering the informed, compassionate, and dignified care that patients and families deserve during life's most vulnerable moments.
This course provides hospice professionals with a thorough grounding in the statistics and trends shaping the care of older adults experiencing the 3 D's, equipping learners with the clinical awareness and contextual understanding needed to recognize, respond to, and support patients navigating these complex conditions within the hospice and palliative care environment.
HSP 521 Understanding Infection Control Practices for Hospice
Suggested Time to Complete Course & Test:1.5 Contact hoursCEUs:
Effective infection control is a cornerstone of safe, high-quality hospice care — protecting not only the patients whose immune systems may already be compromised, but the dedicated professionals who care for them and the families who surround them. A well-structured infection control program is not simply a regulatory requirement; it is a fundamental expression of the commitment hospice organizations make to the safety and dignity of every person in their care.
This course provides hospice professionals with a comprehensive review of the essential components of an effective infection control program, covering the surveillance, identification, prevention, control, and investigation of infectious and communicable diseases. Equal attention is given to regulatory compliance standards, equipping hospice teams with the knowledge and practical framework needed to uphold the highest standards of infection control across every care setting in which they operate.
BASICS OF CUSTOMER SERVICE
CS 101 Quality Customer Service
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Exceptional customer service does not happen by accident — it is built on a foundation of knowledge, intention, and consistently applied skills. This course goes beyond theory to deliver practical, step-by-step guidance that equips healthcare professionals with the concrete tools needed to provide quality customer service in every interaction, every day.
Grounded in two core principles — that quality customer service is the cornerstone of individual professional success, and that it is the foundation upon which organizational excellence and sustainability are built — this course offers a comprehensive, piece-by-piece exploration of what it truly means to serve customers well in a healthcare setting. Whether you are new to a customer-facing role or looking to elevate your existing skills, this course provides the practical framework needed to make every patient and customer interaction a meaningful and positive one.
CS 102 Telephone Courtesy & Customer Service
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
In healthcare, the telephone is often the first point of contact between your organization and the patients and customers you serve — and that first impression matters more than you might think. Clarity of speech, genuine sincerity, and consistent courtesy are not just nice-to-have qualities; they are the essential building blocks of every successful customer interaction over the phone.
This course provides healthcare professionals with a focused and practical exploration of telephone courtesy and customer service, offering actionable strategies for refining communication skills, developing a deeper understanding of customer needs, and confidently shaping the perception your organization projects with every call. Whether fielding a routine inquiry or navigating a more complex conversation, this course equips you with the skills and confidence to make every phone interaction a reflection of the professionalism and care your organization stands for.
CS 103 Grief: Its Impact on Your Customers and You
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Grief is one of the most universal and profoundly human experiences — and in healthcare, it is a presence that extends far beyond the loss of life. Patients navigating traumatic injury or debilitating disease must also grieve the plans, dreams, and ways of life they once knew, making grief a constant and complex companion across many of the interactions healthcare professionals encounter every day.
This course explores grief in all of its dimensions — its impact on patients, their caregivers, and the service providers who walk alongside them through some of life's most difficult chapters. By developing a deeper understanding of how grief manifests and how it shapes the needs and behaviors of those we serve, healthcare professionals will be better equipped to respond with the empathy, patience, and genuine human connection that grieving individuals need most — while also acknowledging the emotional weight that this important work can carry for the caregivers themselves.
CS 104 Taking the Customer's Perspective
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
Truly exceptional customer service begins with a single, transformative skill: the ability to see the world through your customer's eyes. In the HME, Rehab, and Respiratory industries, where patients are often navigating significant health challenges and life adjustments, that perspective — known as empathy — is not just a soft skill; it is a critical component of delivering care and service that genuinely meets the needs of those you serve.
This course provides healthcare professionals with a meaningful and practical exploration of the customer's perspective, defining empathy in the context of quality customer service and examining the unique and powerful role it plays in every patient and customer interaction. By developing a deeper capacity for empathy, you will be better equipped to anticipate needs, respond with genuine care, and build the kind of trust and connection that sets exceptional service apart.
CS 106 Customer Service Fast Facts
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Sometimes the most impactful learning comes not from lengthy exploration, but from the right information delivered at the right moment. This course is a carefully curated collection of essential customer service knowledge — distilling key principles, important rules, practical reminders, and actionable insights into a concise, accessible format designed for busy healthcare professionals.
Think of it as your go-to customer service reference — a Reader's Digest-style compilation where each lesson stands on its own, covering a distinct and valuable topic while contributing to a broader, well-rounded understanding of what exceptional customer service looks like in practice. Whether you are working through it from start to finish or revisiting a specific concept, this course delivers meaningful, immediately applicable value at every turn.
CS 107 Common Courtesy and Professionalism in the Home *
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Entering a patient's home is a privilege — and the professionalism, courtesy, and genuine respect that healthcare professionals bring into that space can make a profound difference in the patient experience. This course focuses on the essential principles of common courtesy and professional conduct in the home setting, with particular attention to showing meaningful respect for customers living with disabilities through thoughtful actions, considerate language, and a consistently courteous approach.
Beyond interpersonal respect, this course also covers the practical fundamentals of conducting yourself with professionalism in a customer's home — including how to handle concerns and complaints with grace, empathy, and a sincere commitment to resolution. Because in home-based healthcare, how you show up in someone's personal space is just as important as the service you provide.
CS 401 Customer Service Representative - Refresher
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The Customer Service Representative is one of the most vital and multifaceted roles in any HME organization — serving as the critical link between patients, referral sources, and the products and services that make a meaningful difference in people's lives. Excellence in this role demands a unique combination of exceptional customer service skills, comprehensive equipment knowledge, a thorough understanding of the intake process, and the ability to navigate every element of the sales cycle with confidence and professionalism.
This refresher course distills the full scope of CSR training into a focused, practical review of the key concepts and skills that define success in the role. Whether revisiting foundational knowledge or reinforcing areas of ongoing practice, this course provides Customer Service Representatives with a valuable opportunity to sharpen their expertise and continue delivering the high standard of service their patients and organization depend on.
CERTIFIED DME SPECIALIST
CDME 101 Practice Management *
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
The role of a Certified DME Specialist is as dynamic as it is demanding — spanning an impressive range of responsibilities that require fluency across operations, technical knowledge, billing, and regulatory compliance, often within the same workday. From warehouse management and equipment maintenance to billing, accounting, and compliance oversight, the modern DME specialist must be prepared to navigate each of these disciplines with equal competence and confidence.
This course provides a comprehensive look at the many facets of DME practice management, illustrating how each discipline intersects and supports the others within a well-functioning organization. With a particular focus on maintaining compliance with the state and national regulations that govern the DME industry, this course equips Certified DME Specialists with the foundational knowledge and practical awareness needed to manage their diverse responsibilities with integrity, efficiency, and professionalism.
CDME 102 Product/Supply Selection *
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
At the heart of every successful DME interaction is a commitment to one fundamental goal: ensuring that each patient receives the right product, properly fitted, safely delivered, and fully understood. For a Certified DME Specialist, achieving that goal requires diligence, precision, and effective communication at every stage of the process — from initial product selection through delivery, fitting, and follow-up.
This course provides a comprehensive exploration of the product and supply selection process, equipping Certified DME Specialists with the knowledge and skills needed to create a safe, comfortable, and supportive experience for every patient and customer they serve. From verifying product suitability and communicating instructions clearly to ensuring proper fit and maintaining meaningful follow-up throughout the care cycle, this course reinforces the meticulous, patient-centered approach that defines excellence in DME practice.
CDME 103 Client Interaction *
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
A Certified DME (Durable Medical Equipment) Specialist’s job is working with all kinds of customers. Those customers will be caregivers, patients, referral sources and are your clients and since you will soon be a subject matter expert on Durable Medical Equipment (DME), and they will come to you for advice, input and solutions. This course will deal with reimbursement and the intake process and also with HIPAA – the Health Insurance Portability and Accessibility Act.
COMPLEX REHAB TECHNOLOGY
CRTECH 101 Complex Rehab Tech - Introduction and Overview
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
TComplex Rehab Technology (CRT) represents an exciting and rapidly evolving specialty within the Home Medical Equipment industry — one that is redefining how highly specialized equipment is assessed, recommended, and delivered to patients with complex medical needs. While the term "rehab technician" has long been used in physical therapy settings to describe those who support therapists in patient treatment and care, the role of the Complex Rehab Tech in the HME industry carries its own distinct scope, responsibilities, and significance.
This course provides a comprehensive introduction to the world of Complex Rehab Technology, offering HME professionals a clear and foundational understanding of what the CRT role entails, how it fits within the broader HME and rehabilitation landscape, and what sets it apart from related roles in other healthcare settings. Whether you are new to this specialty or looking to build a stronger foundation in CRT, this course provides the essential context and overview needed to navigate this growing and impactful field with confidence.
CRTECH 201 Complex Rehab Tech - Anatomy and Physiology for Rehab – Terms and Principles
Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
A strong grasp of clinical fundamentals is the foundation upon which effective Complex Rehab Technology practice is built. Understanding how the body is structured, how its systems function, and how disability and pathology alter that function is essential knowledge for any rehab tech working to match patients with the assistive technology solutions that best support their needs and quality of life.
This course provides Complex Rehab Tech professionals with a thorough grounding in the anatomy, physiology, pathology, and functional principles most relevant to assistive technology practice. Through clear explanations and practical examples offered for context, learners will develop a working understanding of how alterations in the body's systems can give rise to disorders, diseases, and deformities — and how that understanding directly informs more effective, patient-centered AT assessment and implementation.
CRTECH 301 Complex Rehab Tech - Manual Wheelchairs
Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
The right wheelchair can be truly transformative — restoring independence, enabling mobility, and providing users with the foundation for a full and meaningful life. Conversely, a wheelchair that does not fit properly can have serious medical consequences, significantly limit mobility, and profoundly impact a patient's physical and emotional well-being. For pediatric users, the stakes are even higher, as an ill-fitting wheelchair can interfere with normal growth and development.
This course equips Complex Rehab Tech professionals with the comprehensive knowledge needed to navigate the critical process of manual wheelchair selection and fitting with confidence and precision. From understanding the clinical and functional factors that inform proper fit to recognizing the consequences of getting it wrong, this course reinforces the importance of a thorough, patient-centered approach to one of the most consequential decisions in complex rehabilitation — ensuring that every user receives a wheelchair that truly supports their independence, comfort, and long-term health.
CRTECH 401 Complex Rehab Tech - Power Wheelchairs
Suggested Time to Complete Course & Test:3 3/4 hoursCEUs: 0.40
Power wheelchair selection is among the most complex and consequential decisions in Complex Rehab Technology — one that demands a thorough professional assessment, careful consideration of each patient's unique physical needs, and a forward-thinking approach to how those needs may evolve over time. The right power wheelchair does far more than provide mobility; it enables independence, supports quality of life, and must be precisely matched to the individual it serves.
This course provides Complex Rehab Tech professionals with an in-depth exploration of power wheelchair assessment, selection, and configuration, underscoring the critical importance of the professional evaluation process in identifying the chair and modifications that will best serve each patient. Particular attention is given to patients with progressive conditions — where the chosen chair must not only meet current physical requirements, but anticipate and accommodate the changing needs that accompany disease progression, including evolving control and modification considerations.
CRTECH 501 Complex Rehab Tech - In the Home: Delivery Processes, Patient Education and Assessment
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The home environment presents a unique set of challenges that able-bodied individuals may never consider — but for patients who rely on complex rehab technology, every doorway, hallway, and living space carries real implications for their safety, independence, and quality of life. Successfully delivering and implementing CRT equipment in the home requires more than technical knowledge; it demands a thorough understanding of the patient's living environment and the ability to educate patients and caregivers with clarity and compassion.
This course equips Complex Rehab Tech professionals with the practical tools and assessment skills needed to evaluate the home environment effectively, identify potential barriers and solutions, and deliver patient education that empowers individuals to get the most out of their equipment. Comprehensive checklists and assessment forms are provided throughout the course to ensure a thorough, nothing-overlooked approach — because when it comes to a patient's quality of care and daily independence, the details matter.
DRIVER/DELIVERY TECHNICIAN
DDT 101 Driver/Delivery Technician Fast Facts *
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.30
For many patients, the Driver/Delivery Technician is the face of the entire organization — the one representative they will ever meet in person, and the individual whose professionalism, demeanor, and care will shape their lasting impression of the company. That responsibility is significant, and so is the opportunity it presents to make a genuinely positive difference in a patient's experience and overall well-being.
This course provides a comprehensive look at the Driver/Delivery Technician role in all of its dimensions — from cultivating the right attitude and understanding customer needs, to navigating the reimbursement landscape and executing a thorough, detail-oriented delivery process. Whether you are new to the role or looking to sharpen your skills, this course equips Driver/Delivery Technicians with the knowledge and professionalism needed to represent their organization with excellence at every stop.
DDT 102 Infection Control - Video *
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Accompanied by a video, this course does a thorough job of covering Infection control is a critical responsibility for Driver/Delivery Technicians — professionals who move between multiple patient environments daily and play a vital role in preventing the spread of infection across the communities they serve. This course, accompanied by a supporting video, provides a thorough and practical exploration of the universal precautions every Driver/Delivery Technician should know and consistently apply in the field.
Topics include detailed guidance on cleaning and disinfecting equipment, the proper use of protective barriers, and the routine practices that form the foundation of effective infection control in a delivery environment. In today's healthcare climate, where the importance of infection prevention has never been more apparent, this course equips Driver/Delivery Technicians with the awareness and practical skills needed to protect themselves, their colleagues, and the patients they serve at every stop.
DDT 103 Home & Environment Assessment - Video *
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
A thorough home and environment assessment is one of the most valuable — and often underappreciated — contributions a Driver/Delivery Technician makes to the overall quality of patient care. This course, accompanied by a supporting video, provides an in-depth look at the collaborative, team-based approach to home assessment, with a focused emphasis on the specific and important role the Driver/Delivery Technician plays in that process.
From identifying environmental risk factors and evaluating the suitability of the home setting, to recognizing and responding to the unique needs and concerns of each patient, this course equips Driver/Delivery Technicians with the observational skills and practical knowledge needed to conduct meaningful assessments that directly support patient safety, comfort, and successful equipment use in the home environment.
DDT 121 Manual Wheelchairs - Video
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Manual wheelchairs are among the most frequently delivered and most consequential products in the HME industry — and delivering them well requires far more than simply transporting a chair from point A to point B. For Driver/Delivery Technicians, a deep and practical understanding of manual wheelchair selection, operation, adjustment, maintenance, and repair is essential to ensuring that every patient receives equipment that is safe, properly configured, and ready to support their independence from day one.
This comprehensive course, accompanied by a supporting video, takes the Driver/Delivery Technician's expertise with manual wheelchairs to a new level of depth and proficiency. Through detailed, practical content covering every aspect of the wheelchair delivery and setup process, this course equips technicians with the knowledge and confidence needed to deliver an exceptional patient experience — and to serve as a trusted, knowledgeable resource for the patients who depend on these critical mobility devices every day.
DDT 131 Comprehensive O2 Service - Video
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
For patients who depend on supplemental oxygen, the quality and reliability of their oxygen service is not simply a matter of comfort — it is essential to their health, safety, and quality of life. The Driver/Delivery Technician plays a uniquely important role in that experience, serving as both a trusted service provider and a critical link between the patient and the care they need.
This course — the first in a three-part series (including DDT 132 and DDT 133) and accompanied by a supporting video — provides Driver/Delivery Technicians with a comprehensive overview of respiratory equipment and accessories, laying the foundational knowledge needed to deliver oxygen services with confidence, competence, and genuine care. Together, this series is designed to fully equip technicians to make a meaningful and positive impact in the lives of the respiratory patients they serve every day.
DDT 132 Patient Education and Instruction - Respiratory Equipment
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Delivering respiratory equipment is only the beginning — ensuring that patients and caregivers fully understand how to use it safely and confidently is equally critical to their health outcomes and peace of mind. For many patients encountering oxygen equipment for the first time, the guidance and reassurance provided by their Driver/Delivery Technician can make the difference between uncertainty and genuine confidence in managing their care at home.
This course — the second in a three-part series on comprehensive oxygen service — provides Driver/Delivery Technicians with a detailed, step-by-step framework for setting up and instructing patients and caregivers on the use of oxygen equipment. Item by item, this course builds the practical expertise and communication skills needed to deliver patient education that is clear, thorough, and genuinely empowering — helping new users feel informed, secure, and well-supported from their very first day with their equipment.
DDT 133 O2 Transport and Tracking *
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.20
This course teaches home medical equipment (HME) driver/delivery technicians how to safely transport medical oxygen from their business to their patients' homes. Lesson by lesson, we will emphasize all of the rules that impact your work.
DDT 401 Driver/Delivery Tech Refresher: Including Wheelchair and Oxygen
Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.20
For Driver/Delivery Technicians whose organizations provide both wheelchair and oxygen services, staying sharp across both areas of expertise is essential to delivering the highest standard of patient care. This refresher course builds on the foundational content of DDT 302, expanding the review to include oxygen delivery and patient education — making it the ideal continuing education resource for technicians who manage the full scope of both wheelchair and oxygen delivery in their daily work.
Concise, practical, and directly applicable to the field, this course offers a valuable opportunity to reinforce critical knowledge, revisit key protocols, and ensure that your skills remain current across every dimension of the Driver/Delivery Technician role.
DDT 302 Driver/Delivery Technician Refresher w/Oxygen
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
For Driver/Delivery Technicians whose primary focus is respiratory services, maintaining a strong and current command of oxygen delivery protocols and patient education best practices is essential to delivering safe, effective, and compassionate care. This refresher course builds on the foundational content of DDT 301 with a dedicated focus on respiratory services — offering a concise and practical review of oxygen delivery procedures and patient instruction that is directly applicable to the demands of daily field work.
Whether reinforcing existing knowledge or revisiting key protocols, this course provides respiratory-focused Driver/Delivery Technicians with a valuable and efficient opportunity to sharpen their skills and ensure they are delivering the highest standard of care to every patient they serve.
DDT 301 Driver/Delivery Technician Refresher w/Wheelchairs
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
As a Driver/Delivery Technician, you are often the face of your organization — the one representative your patients and customers will ever meet in person. The impression you make, the professionalism you bring, and the care you demonstrate in every interaction carry real weight, both for the patient experience and for the reputation of your company as a whole.
This refresher course offers a focused and practical review of the core skills and knowledge that define excellence in the Driver/Delivery Technician role. Topics include daily task management, professional courtesy in the home, and home assessment best practices, along with an important discussion on the impact of grief on patients and customers and key back safety principles to protect your long-term health in the field. The course concludes with a comprehensive review of manual wheelchairs — reinforcing the product knowledge and delivery skills that are central to serving patients with confidence and care.
DURABLE MEDICAL EQUIPMENT
DME 101 Mobility Aids: Crutches & Canes
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Mobility aids are far more than simple tools — they are life-changing devices that, when properly selected and fitted, can significantly enhance a patient's independence, confidence, and safety. The key to maximizing their benefit lies in thoughtfully matching the right aid to each patient's unique needs, abilities, limitations, and environment.
This course provides healthcare professionals with a practical and thorough overview of crutches and canes, covering the types of mobility aids available, the principles of proper device fitting for optimal safety and efficiency, and the parameters for matching both the device and the appropriate ambulation pattern — or gait — to each patient's specific circumstances. By building this foundational knowledge, DME professionals will be better equipped to guide patients toward the mobility solutions that best support their recovery, comfort, and quality of life.
DME 102 Mobility Aids: Walkers
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
For many patients, a walker represents a critical bridge between dependence and independence — and selecting and fitting the right walker can make all the difference in their safety, comfort, and confidence. The key to maximizing that benefit lies in carefully matching the appropriate device to each patient's unique needs, abilities, limitations, and living environment.
This course provides DME professionals with a focused and practical overview of walkers, covering the various types available, the principles of proper fitting for safe and efficient use, and the parameters for matching both the walker and the most appropriate ambulation pattern — or gait — to each patient. By developing this knowledge, DME professionals will be well-equipped to guide patients toward the walker solution that best supports their mobility goals and overall quality of life.
DME 103 ADLs: Aids for Activities of Daily Living
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Independence is one of the most fundamental aspects of quality of life — and for many patients, the ability to perform everyday activities without assistance is both a practical necessity and a source of personal dignity. Activities of Daily Living (ADLs) encompass the essential tasks that enable individuals to function independently, and understanding the full spectrum of these activities is a critical component of effective DME care.
This course provides a comprehensive overview of ADLs, exploring both Basic Activities of Daily Living (BADLs) — the foundational self-care tasks performed within the home — and Instrumental Activities of Daily Living (IADLs), which encompass the broader range of activities that support independent living beyond the home environment. By understanding the distinction between these categories and the aids available to support them, DME professionals will be better equipped to identify the right solutions that help patients maintain their independence, confidence, and overall well-being.
DME 104 Softgoods and Rigid Orthotics for the Ankle & Foot *
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course will look at some of the most commonly used off-the-shelf products that a provider of softgoods and bracing would need to know. We will provide a basic description, typical indications, any fitting information you may need to know before ordering a product and, if available, and a suggested HCPCS code for the product type.
DME 105 Softgoods and Rigid Orthotics for the Hand & Wrist *
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
The hand and wrist are among the most complex and frequently used structures in the human body — and for patients experiencing injury, chronic conditions, or post-surgical recovery, the right orthotic support can be transformative. This course provides DME professionals with a focused and practical overview of soft and rigid orthotics for the hand and wrist, building the product knowledge and clinical awareness needed to serve this patient population with confidence and care.
The course begins with a grounding in commonly used terminology and an overview of the anatomical structure of the forearm and hand, providing essential context for understanding the conditions and disorders that most commonly require orthotic intervention. From there, participants will explore product descriptions, typical clinical indications, and key fitting considerations to be aware of before ordering — equipping DME professionals with the well-rounded knowledge needed to match the right solution to each patient's unique needs.
DME 301 The Diabetic Foot: an Overview
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
For DME professionals who work with diabetic patients, a thorough understanding of diabetes and its impact on the body is not just valuable — it is essential to providing safe, informed, and effective care. The diabetic foot presents a unique and serious set of clinical challenges, and the professionals best positioned to support these patients are those who combine strong product knowledge with a genuine understanding of the disease behind the diagnosis.
This course is designed for current and aspiring DME professionals whose roles involve direct interaction with diabetic patients, customers, and caregivers. By exploring diabetes as a systemic disease and examining its specific effects on foot health, this course strengthens your clinical awareness and sharpens the practical skills that define excellence in patient care — while also serving as valuable preparation for those pursuing the role of Certified Orthotic Fitter (COF).
EMERGENCY PREPAREDNESS
EMP 301 An Emergency Action Plan *
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Emergencies in the workplace can take many forms — and the organizations best prepared to respond are those that have invested the time and resources to plan before a crisis occurs. Compliance with OSHA rules and regulations is a shared responsibility across every level of an organization, and a well-developed Emergency Action Plan (EAP) is the cornerstone of that preparedness.
This course walks healthcare professionals through the essential elements of workplace emergency preparedness, with a focus on what both organizations and individual employees must know and do to respond effectively when it matters most. From understanding OSHA compliance requirements to developing and implementing a comprehensive Emergency Action Plan, this course equips every member of your team with the awareness and readiness needed to protect themselves, their colleagues, and the patients they serve in the face of an emergency.
EMP 105 Fire Prevention Plan *
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
Fire prevention is a critical responsibility for every healthcare organization — and an effective fire prevention plan is as unique as the facility and operations it is designed to protect. This course does not provide a one-size-fits-all fire prevention plan; rather, it equips healthcare professionals with the foundational knowledge needed to develop a plan that is tailored to their organization's specific operations, building characteristics, and applicable local and state fire regulations.
From understanding the core components of a comprehensive fire prevention plan to the importance of a well-designed evacuation action plan, this course provides the framework and context every organization needs to approach fire safety with intention, thoroughness, and full regulatory awareness. Because when it comes to fire prevention, preparation is not just best practice — it is a responsibility that protects lives.
EMP 401 Disaster & Business Recovery Planning *
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
When disaster strikes, the organizations that recover quickly and effectively are those that planned long before the crisis arrived. A comprehensive Disaster Preparedness and Business Recovery Plan is more than an operational document — it is a commitment to the safety and well-being of your employees, visitors, and the patients and customers who depend on your organization to be there for them, even in the most challenging circumstances.
This course provides healthcare professionals with a thorough understanding of the purpose, components, and development of an effective Disaster Preparedness and Business Recovery Plan — one designed to protect lives during a disaster and to restore critical business functions as swiftly and seamlessly as possible in its aftermath. By building this foundational knowledge, your organization will be better positioned to face the unexpected with confidence, resilience, and a clear path forward.
EMP 201 Workplace Violence Prevention *
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Workplace violence is a growing and serious concern across every sector of the healthcare industry — and recent studies indicate that not only are incidents increasing in frequency, but they are becoming more severe in nature. For healthcare professionals, the ability to recognize the early warning signs of potential violence and respond appropriately is an essential skill that can make a meaningful difference in the safety of an entire organization.
This course equips professionals at every level with the knowledge needed to define and identify the often subtle, hidden precursors to workplace violence — and to understand the critical importance of bringing those warning signs to the attention of the proper authorities before a situation escalates. Through a combination of awareness-building and practical guidance, this course empowers healthcare organizations to cultivate a culture of safety, vigilance, and proactive prevention that protects employees, visitors, and patients alike.
EMP 101 Basic First Aid
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In an emergency, knowledge and preparation can mean the difference between life and death. This course is designed to equip healthcare professionals with the foundational first aid skills needed to respond quickly, confidently, and effectively when it matters most — whether in the workplace, in a patient's home, or in any public setting where your organization operates.
From administering essential first aid and communicating clearly with 911 dispatchers to recognizing and appropriately responding to a wide range of emergencies, this course provides the practical knowledge every healthcare professional should have at their fingertips. As organizations that frequently serve members of the public, you share the responsibility to create and maintain a safe environment — and to be prepared to provide care when needed.
EMP 202 An Overview of Opioids
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
The opioid epidemic has touched virtually every community in the United States — crossing all socioeconomic, racial, age, and gender lines, and leaving no sector of society untouched. For healthcare professionals, the likelihood of encountering opioid misuse or witnessing an overdose — whether in a patient, a colleague, a friend, or a family member — is a sobering reality that demands awareness, knowledge, and preparedness.
This course provides healthcare professionals with a comprehensive understanding of opioids and their effects on the body, equipping them with the ability to recognize the signs of an overdose and respond with speed and confidence when every second counts. By building this critical awareness, this course empowers every member of your organization to play an active and potentially life-saving role in addressing one of the most urgent public health crises of our time.
HME: INDUSTRY and SERVICES OVERVIEW
HME 103 Understanding Medicare & Medicaid for DME
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
Compliance is not just a regulatory obligation — it is a fundamental component of delivering safe, ethical, and high-quality home health care. This refresher course revisits the essential principles of compliance with Medicare and Medicaid (CMS) rules and regulations, while also acknowledging the broader landscape of oversight that home health organizations must navigate, including accrediting bodies, OSHA, DOT, and the many other regulatory authorities that shape our industry.
Designed to keep home health professionals current and confident in their compliance responsibilities, this course serves as a timely reminder of the standards and expectations that ensure your organization continues to operate with integrity, accountability, and excellence.
HME 104 An Overview of Reimbursement & Managed Care
Suggested Time to Complete Course & Test:1.1/4 hoursCEUs: 0.20
A thorough knowledge of softgoods and rigid orthotics for the ankle and foot is essential for any DME professional involved in the fitting and provision of bracing products. With so many off-the-shelf options available, understanding the distinctions between products — and knowing how to match the right solution to each patient's needs — is a skill that directly impacts patient outcomes and satisfaction.
This course provides a clear and practical overview of the most commonly used ankle and foot softgoods and rigid orthotics, offering foundational descriptions of each product type, typical clinical indications, key fitting considerations to be aware of before ordering, and suggested HCPCS codes where applicable. Whether you are new to softgoods and bracing or looking to sharpen your product knowledge, this course equips DME professionals with the confidence and competence to serve their patients effectively.
HME 105 Overview of HME and Its Players
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The Home Medical Equipment industry is a dynamic and multifaceted field — one that plays a vital role in connecting patients with the equipment and services they need to live safely and independently. This course offers a comprehensive introduction to the HME landscape, providing a broad and accessible overview of the types of equipment provided, the diverse customers served, and the many professionals involved in delivering patient-centered care — from physicians and therapists to suppliers and support staff.
Beyond the players and products, this course also explores the regulatory environment that shapes the HME industry, examining the governmental and private agencies whose rules and standards directly impact providers, their employees, and the customers they serve. Whether you are new to the industry or looking to strengthen your foundational knowledge, this course provides the context and clarity needed to navigate the HME world with greater confidence and competence.
HME 110 National Patient Safety Goals
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In this course, we will review the National Patient Safety Goals The Joint Commission has determined relevant for a Home Care professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities.
HME 120 CHAP Annual Review
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
Staying current with annual training requirements is a critical component of professional excellence in home care — and the standards established by the Community Health Accreditation Program (CHAP) represent some of the most meaningful benchmarks in the industry. This course provides home care professionals with a thorough review of the annual training topics CHAP has identified as essential knowledge for day-to-day practice, offering practical insights that are valuable regardless of which accrediting agency oversees your organization.
Please note that while this course covers key training areas relevant to home care professionals, it is not intended to serve as a comprehensive compliance resource. We encourage all professionals to consult their organization's full compliance program to ensure all requirements are met.
HME 130 ACHC Annual Review *
Suggested Time to Complete Course & Test:1 1/4 hour sCEUs: 0.10
In this course, we will review the Annual Training that the Accreditation Commission for HealthCare, Inc., (ACHC) has determined relevant for a Home Care Professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities. This course DOES NOT cover everything necessary for compliance.
HME 201 Anatomy & Physiology Fast Facts: An Overview
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
A foundational understanding of the human body is one of the most valuable assets a healthcare professional can possess. This course offers an accessible and engaging overview of anatomy — the study of the body's structures and organs — and physiology — the study of how those structures function together to sustain life. Complex concepts are presented in a clear, approachable way, making it easy to grasp their significance in the context of real-world patient care.
Whether you are new to the healthcare field and building your clinical foundation, or an experienced professional looking to refresh your understanding, this course provides the essential biological knowledge needed to better comprehend the needs of the patients and customers you serve every day.
HME 202 Diseases & Disabilities - Pediatric Onset
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
This course provides a brief overview of diseases and disabilities that most often have their onset in young children. It describes general causes and symptoms, and common treatments and equipment considerations. Consideration is given to the emotional needs and concerns of such patients and the importance of their relationship with the providers of HME products and services.
HME 203 Diseases & Disabilities - Early Adult Onset
Suggested Time to Complete Course & Test:1 1/2 hour sCEUs: 0.10
This provides a brief overview of diseases and disabilities that most often have their onset in adults aged 20 - 50. It describes general causes and symptoms, treatments and equipment considerations. Study is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of HME products and services.
HME 204 Diseases & Disabilities - Later Adult Onset
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, treatments and equipment considerations. Study is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of HME products and services.
HME 205 Diseases & Disabilities - Sudden Onset
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Unlike conditions that develop gradually over time, sudden-onset disabilities arrive without warning — leaving patients and their families to navigate an unexpected and often overwhelming shift in their daily lives. For home medical equipment professionals, understanding the nature of these conditions and the unique challenges they present is essential to providing timely, compassionate, and effective support.
This course explores the causes and symptoms of sudden-onset disabilities, along with the treatment approaches and equipment considerations that play a critical role in the recovery and adaptation process. Equal attention is given to the profound emotional impact these conditions can have on patients and their caregivers, and to the important relationship that HME providers build with those they serve during what is often one of the most difficult and disorienting experiences of a patient's life.
HME 206 Diseases & Disabilities - Respiratory
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Respiratory diseases and disabilities represent some of the most complex and impactful conditions encountered in home medical equipment care — affecting not only a patient's physical health, but their independence, comfort, and overall quality of life. For HME professionals, a strong foundational knowledge of these conditions is essential to providing the informed, responsive support that respiratory patients and their caregivers depend on.
This course provides a comprehensive overview of respiratory diseases and disabilities, examining their general causes, symptoms, treatment approaches, and the specialized equipment considerations that are central to effective home-based care. Thoughtful attention is also given to the emotional needs and concerns of patients living with respiratory conditions and the caregivers who support them — recognizing the vital role that HME providers play in building the trusted relationships that make a meaningful difference in patients' day-to-day lives.
HME 305 Infusion & Enteral Therapy
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Home infusion and enteral therapy are among the most specialized and clinically significant services provided in the home health setting — requiring a thorough understanding of the therapies, medications, and equipment involved to deliver safe, effective, and patient-centered care. This course offers a comprehensive introduction to both disciplines, equipping HME professionals with the foundational knowledge needed to support patients receiving these complex therapies at home.
Topics covered include the various types of therapies and medications administered through home infusion, the purpose and objectives of enteral feeding, the different infusion routes and access devices used in practice, and the range of equipment available to support these therapies. Whether you are new to this area of care or looking to strengthen your existing knowledge, this course provides a solid and practical foundation for working confidently in the home infusion and enteral therapy space.
HME 310 Basic DME and HME Equipment
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course provides an overview of some of the most commonly provided DME/HME equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids to daily living and mobility and ambulation including descriptions and their application. Information is given indicating the types of customers who will most likely use this equipment and other kinds of HME the patient might require.
HME 311 Rehab Equipment *
Suggested Time to Complete Course & Test: CEUs: 0.20
Rehabilitation equipment plays a transformative role in the lives of patients — restoring independence, enhancing mobility, and supporting meaningful participation in daily life. For HME professionals, a solid understanding of the equipment available and the specialized process involved in fitting and billing for that equipment is essential to delivering truly comprehensive, patient-centered care.
This course provides a practical overview of some of the most commonly used rehabilitation equipment, including manual wheelchairs, sophisticated power chairs, and a range of supportive devices that make a tangible difference in patients' day-to-day lives. Also explored is the important and nuanced role of the Assistive Technology Professional (ATP) — offering valuable insight into the fitting process and the billing procedures that follow, equipping HME professionals with a well-rounded understanding of the rehabilitation equipment journey from assessment to delivery.
HME 312 Respiratory Equipment *
Suggested Time to Complete Course & Test:1 1/4 hourCEUs: 0.10
Respiratory equipment is among the most critical and life-sustaining technologies provided in the home health setting — and for HME professionals, a thorough understanding of the devices and therapies available is essential to supporting patients with respiratory challenges safely and effectively. This course offers a comprehensive overview of the most commonly used respiratory therapy equipment, providing clear, practical descriptions of each device and its clinical application.
Topics covered include the various approaches to oxygen therapy, CPAP, nebulizers, aspirators, and ventilators — as well as a dedicated section on meeting the unique respiratory needs of infants, including apnea monitors and phototherapy. Whether supporting an adult managing a chronic respiratory condition or an infant requiring specialized monitoring, this course equips HME professionals with the foundational knowledge needed to serve these patients with confidence and competence.
HME 150 Overview of the Globally Harmonized System
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
In an increasingly interconnected global healthcare environment, a standardized approach to the classification and labeling of chemicals is not just a convenience — it is a critical component of workplace safety and regulatory compliance. The Globally Harmonized System of Classification and Labeling of Chemicals (GHS), developed by the United Nations, was created to replace the fragmented and often inconsistent standards that varied from country to country, establishing a single, universally recognized framework for chemical classification and labeling worldwide.
This course provides HME professionals with a thorough overview of the GHS — its purpose, its structure, and its practical implications for the workplace. By understanding this internationally agreed-upon system, healthcare professionals are better equipped to navigate chemical safety requirements with confidence, ensuring a safer environment for themselves, their colleagues, and the patients they serve.
SAFETY, COMPLIANCE, AND ANNUAL TRAINING
HME 401 Respect, Confidentiality & Patient Rights *
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in: recognizing the dignity and humanity of your customers treating all of the information they provide you as confidential knowing and responding to the rights and responsibilities of both you and your customers. Significant in this course are the practical pieces on practicing confidentiality in your workplace.
HME 402 Infection Control and Air/Bloodborne Pathogens *
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Fear of AIDS, and other air/bloodborne diseases can render your health care service in jeopardy if exposed. With more patients being cared for in a home setting, it is essential that those associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients. This course includes PPE protocol and WHO's hand washing procedures.
HME 403 Ergonomics in the Office *
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Ergonomics is the study of workplace design: the study of how a workplace and the equipment used there can best be designed for comfort, safety, efficiency and productivity. It is the science of fitting the job to the worker. This course focuses on ergonomics in the office, especially as it relates to workstation set-up. Use this guide to cut down, if not eliminate, different aches and pains that may follow you home.
HME 404 Ergonomics in the Warehouse - Back Safety *
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
According to the U.S. Department of Labor, over one million workers suffer back injuries each year. This doesn’t include other types of work related injuries such as neck strain and knee injuries. A very high percentage of these injuries could have been prevented and it is much easier to prevent injury than to repair an injury. This course will give you the information you need to protect your back and prevent injury.
HME 405 Hazardous Materials *
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
The safe handling of hazardous materials is not just a regulatory requirement — it is a fundamental responsibility that protects the health and safety of healthcare professionals, their colleagues, and the patients they serve. In recognition of the serious risks associated with improper chemical handling, the Occupational Safety and Health Administration (OSHA) has established clear training requirements to ensure that all personnel who work with or around hazardous materials are properly equipped to do so safely.
Upon completing this course, participants will be able to identify and explain common workplace hazards, apply effective planning strategies and practical skills for preventing chemical-related incidents, and demonstrate awareness of the appropriate procedures for responding to chemical emergencies. This course provides the foundational knowledge every HME professional needs to navigate hazardous materials with confidence, caution, and full regulatory compliance.
HME 406 Safety and Readiness at the Workplace *
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
A safe workplace does not happen by accident — it is the result of preparation, awareness, and a shared commitment to protecting the health and wellbeing of every person in the environment. This course presents straightforward, practical strategies for preventing workplace accidents before they occur, and for responding quickly and effectively when they do — both in the office or warehouse setting and in the home environments where HME professionals frequently work.
Topics covered include emergency response procedures for common workplace injuries, essential fire safety practices, basic first aid principles, and the proper protocols for reporting incidents to the appropriate authorities. By building a strong foundation in workplace safety and readiness, this course empowers HME professionals to act with confidence and competence in the moments that matter most.
HME 407 Preventing Sexual and Other Harassment *
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
A respectful, inclusive workplace is not just a legal requirement — it is the foundation of a healthy, productive professional environment where every employee can perform at their best. This course is designed to build the awareness and understanding that are the essential first steps in preventing sexual and other forms of harassment in the workplace.
Approaching the subject from two equally important perspectives, this course explores both the responsibility each professional carries to ensure their own behavior contributes to a safe and comfortable work environment, and the steps available to those who experience or witness harassment firsthand. Through thoughtful, balanced content, this course empowers every member of the healthcare team to play an active role in fostering a workplace culture built on dignity, respect, and accountability.
HME 408 Compliance in the HME Industry: Medicare *
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Compliance is the backbone of a well-functioning HME organization — touching every aspect of operations, from billing and delivery to patient service and beyond. A thorough understanding of compliance requirements is not optional; it is essential to the integrity, sustainability, and success of your organization and the patients it serves.
This course centers on Medicare compliance, and for good reason — Medicare's standards and requirements are among the most comprehensive and rigorous in the industry. Professionals who can confidently understand and meet Medicare's rules are well-positioned to meet the standards of virtually any third-party payer. By building a strong foundation in Medicare compliance, this course equips HME professionals with the knowledge and awareness needed to navigate the regulatory landscape with confidence, accuracy, and accountability across every area of their work.
HME 412 Recognizing and Combating Healthcare Fraud, Waste and Abuse *
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Patient privacy is a fundamental right — and for healthcare professionals, understanding the legal framework that protects it is both a regulatory obligation and a cornerstone of ethical practice. This course provides a detailed examination of the Final HIPAA Privacy Rule, a critical component of the Health Insurance Portability and Accountability Act (HIPAA), along with the important updates and expansions introduced by the HITECH Act and the 2013 Omnibus Rule.
At its core, HIPAA's Privacy Rule is designed to safeguard individually identifiable health information — whether stored, processed, or transmitted — and to ensure that patients are fully informed of both their privacy rights and the privacy practices of their healthcare providers. This course equips HME professionals with a thorough understanding of these protections and the responsibilities they carry, providing the foundational knowledge needed to handle protected health information with the care, discretion, and compliance that every patient deserves.
HME 413 HIPAA, HITECH and the 2013 Omnibus Rule *
Suggested Time to Complete Course & Test:1 3/4 hourCEUs: 0.20
This course describes in detail the Final HIPAA Privacy Rule, part of the Health Insurance Portability and Accountability Act or HIPAA. This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information.
HME 414 Recognizing and Responding to Abuse *
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Recognizing and responding to abuse is one of the most critical responsibilities a home medical equipment professional can carry — and one that requires both knowledge and courage to fulfill. Because a significant portion of HME patients are older adults, this course places particular emphasis on the recognition, prevention, and reporting of elder abuse, neglect, and exploitation, equipping professionals with the awareness needed to identify warning signs and take appropriate action.
At the same time, this course acknowledges the full spectrum of abuse encountered in healthcare settings, including domestic violence and child abuse — recognizing that these issues are equally serious and deserving of attention and care. By building a comprehensive understanding of abuse in all its forms, this course empowers HME professionals to serve as informed, vigilant advocates for the safety and dignity of every patient they encounter.
HME 415 Identifying Elder & Child Abuse *
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.10
The identification of abuse, neglect, and exploitation is among the most vital — and most sobering — responsibilities of any home health professional. This course provides a focused and compassionate examination of elder abuse in its many forms, equipping HME professionals with the knowledge needed to recognize warning signs, understand contributing factors, and respond appropriately on behalf of the vulnerable patients in their care.
While the course centers on the abuse, neglect, and exploitation of older adults, it equally recognizes the gravity and destructiveness of domestic violence and child abuse — ensuring that professionals are prepared to identify and respond to these serious issues across all patient populations they may encounter. Because every patient, regardless of age or circumstance, deserves to be seen, heard, and protected.
HME 419 An Overview of Ethics *
Suggested Time to Complete Course & Test:1.5 hoursCEUs: 0.10
Every decision we make in the workplace carries an ethical dimension — navigating the space between what the law requires and what our own values and judgment demand of us. This course explores that important bridge between codified law and personal responsibility, recognizing that ethics is not a fixed set of rules, but a living framework shaped by individual character, professional standards, and a genuine commitment to doing what is right.
While no course can tell you what is right and wrong in every situation — because ultimately, only you can determine that — this course provides a thoughtful and practical foundation for ethical decision-making in the HME workplace. Topics include professional misconduct, standards of proper behavior, and how ethical principles weave through every aspect of your daily work and interactions. By strengthening your ethical awareness, this course empowers you to lead with integrity in every decision, large and small.
HME 421 Patient-Centered Care and Communication/Language Barriers *
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In today's increasingly diverse healthcare landscape, cultural awareness is not just a professional asset — it is an essential component of delivering equitable, respectful, and effective patient care. This course is designed to broaden your understanding of the cultural environment in which you work, helping you recognize and appreciate the diversity of the communities and patients your organization serves.
Rather than attempting to cover every culture in exhaustive detail, this course takes a practical, focused approach — identifying the cultural considerations most relevant to your setting and equipping you with the tools needed to navigate them thoughtfully. Equal attention is given to communication and language barriers, offering clear, actionable strategies for bridging those gaps and engaging more effectively with patients and customers from diverse linguistic and cultural backgrounds. Because truly excellent care begins with the ability to connect — across every language, culture, and background.
HME 423 HIPAA, CyberSecurity and You *
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In an era defined by digital connectivity, the threat of cyberattacks has never been more real — or more relevant to the healthcare industry. From individual hackers to sophisticated international criminal organizations, the methods and motivations behind cyber threats are vast and ever-evolving, encompassing identity theft, phishing, malware, and far more. Many healthcare professionals have experienced these threats firsthand, making cybersecurity awareness an essential component of responsible, compliant practice.
This course examines the intersection of cybersecurity and healthcare, using the Health Insurance Portability and Accountability Act (HIPAA) as a guiding framework. By understanding the nature of cyber threats, the vulnerabilities they exploit, and the personal and organizational responsibilities that come with handling sensitive health information in a digital environment, HME professionals will be better equipped to protect themselves, their organizations, and the patients who trust them with their most private information.
HME 426 The False Claims Act
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Detecting, correcting, and preventing fraud, waste, and abuse is not just an ethical obligation — it is a legal requirement for every healthcare entity involved in Medicare Part C and/or Part D activities. The Centers for Medicare and Medicaid Services (CMS) mandates that all such organizations maintain a thorough understanding of these responsibilities, and the False Claims Act serves as one of the most powerful legal tools in enforcing that standard.
This course provides HME professionals with a clear and practical overview of the False Claims Act and its implications for the healthcare setting — equipping staff at every level with the knowledge needed to recognize potentially fraudulent activity, understand the consequences of non-compliance, and actively contribute to a culture of integrity, transparency, and accountability within their organization.
HME 427 Preventing Sexual and Other Harassment: Training for Managers and Supervisors
Suggested Time to Complete Course & Test:2.0 HoursCEUs:
As a manager or supervisor, the responsibility to foster a safe, respectful, and inclusive workplace extends far beyond your own conduct — it encompasses the wellbeing of every member of your team. This course is designed specifically for those in leadership roles, providing a comprehensive framework for understanding, preventing, and appropriately responding to sexual and other forms of harassment in the workplace.
Going beyond general awareness, this course equips managers and supervisors with the knowledge, tools, and confidence needed to recognize harassment when it occurs, fulfill their legal and organizational obligations, and cultivate a workplace culture where every employee feels safe, valued, and respected. Because effective leadership means not only modeling the behavior you expect — but actively championing the standards that protect your entire team.
PROVIDER ENHANCED PATIENT CARE
PEPC1-0 Outcomes, Goals and Tracking for Managers
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
A well-implemented Provider Enhanced Patient Care (PEPC) Program has the potential to meaningfully elevate the quality of care your organization delivers — but realizing that potential requires thoughtful management, clear goal-setting, and consistent tracking of outcomes. This course is designed specifically for managers, providing practical guidance on the most effective strategies for overseeing and monitoring the viability and performance of your organization's PEPC Program.
As you work through this course, you will be encouraged to think critically about your own organizational context — identifying the implementation approaches that are best suited to your company's unique structure, patient population, and operational goals. By the end, you will have a clearer, more confident framework for leading your PEPC Program in a way that drives meaningful, measurable results for your patients and your organization.
PEPC1-1 Understanding and Meeting Customer's Needs
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
At the heart of every successful healthcare organization is a deep and genuine commitment to understanding and meeting the needs of the patients it serves. This course is designed to equip non-licensed staff with the foundational knowledge and awareness needed to fulfill that commitment with intention, consistency, and care.
Upon completing this course, participants will be able to identify their responsibilities in meeting customer needs, explore the unique opportunities and considerations that come with serving the growing Baby Boomer generation, and clearly articulate the distinct roles that the Patient Liaison and Delivery Technician play within the Provider Enhanced Patient Care (PEPC) Program. By building this understanding, every member of your team becomes a more informed and effective contributor to a patient experience that is truly responsive, respectful, and relationship-centered.
PEPC1-2 Tips from Hardwiring Excellence
Suggested Time to Complete Course & Test:1 hour No CEUs - Non-Licensed StaffCEUs: 0.00
Excellence in patient care is not the result of occasional effort — it is the product of consistent, intentional practices that are woven into the fabric of every interaction, every day. Drawing from the principles of Hardwiring Excellence, this course introduces healthcare professionals to practical, immediately applicable communication strategies designed to elevate the patient experience in meaningful and measurable ways.
Participants will explore the concept of Key Words at Key Times — learning how specific, thoughtfully chosen language can transform routine interactions into moments of genuine connection and reassurance. The course also covers the principle of Managing Up, equipping staff with the communication tools needed to build patient confidence, foster trust, and consistently represent their organization with professionalism and care. These are not abstract ideas — they are skills that, once practiced, become natural and powerful habits.
PEPC1-3 Complementary Products
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Anticipating a patient's needs before they have to ask is one of the most impactful ways a healthcare professional can elevate the patient experience — and a thorough understanding of complementary products makes that possible. This course introduces non-licensed staff to the concept of cross-selling in the context of patient-centered care, reframing it not as a sales tactic, but as a proactive approach to ensuring patients have access to the full range of products and solutions that can support their health, comfort, and independence.
Participants will learn to identify complementary products based on a patient's initial equipment, and to anticipate additional product needs by developing a working understanding of the diseases and disabilities their customers live with every day. By connecting product knowledge with genuine patient advocacy, this course empowers staff to have more meaningful, informed conversations that benefit both the patient and the organization.
PEPC2-1 Patient Liaison Training - Trusted Advisor
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
The Patient Liaison occupies a unique and vital role within the healthcare organization — one that goes beyond traditional customer service or intake responsibilities to build something far more meaningful: a trusted, lasting relationship with the patients they serve. This course explores what it truly means to be a Trusted Advisor in the home care setting, and what distinguishes the Patient Liaison role from other patient-facing positions within the organization.
Participants will examine the characteristics and qualities that define an effective Trusted Advisor — the mindset, communication style, and genuine commitment to patient well-being that set this role apart. The course also provides a clear and thoughtful contrast between the Patient Liaison and the Customer Service Representative or Intake staff, helping participants understand the distinct value and responsibilities each role brings to the patient experience. For those stepping into the Patient Liaison role, this course lays the essential foundation for building relationships rooted in trust, care, and genuine advocacy.
PEPC2-2 The Patient Liaison Job Description
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
A clearly defined role is the foundation of effective performance — and for the Patient Liaison, whose responsibilities are both distinct and deeply impactful, that clarity is essential. This course provides a comprehensive look at what the Patient Liaison position entails, giving participants the knowledge and framework needed to fully understand the scope, expectations, and critical qualities that define success in this important role.
By the end of this course, participants will have a thorough understanding of the Patient Liaison's responsibilities and will be equipped to develop a detailed, thoughtful job description that captures not only the functional duties of the role, but the essential personal traits and professional characteristics that distinguish an exceptional Patient Liaison. Whether you are defining this role for the first time or refining an existing position, this course provides the practical foundation needed to set your Patient Liaison — and your patients — up for success.
PEPC2-3 Customer Service and Customer Needs
Suggested Time to Complete Course & Test:1 Hour- No CEUs - Non-Licensed StaffCEUs: 0.00
Outstanding customer service is not a single gesture — it is a daily commitment expressed through every interaction, every decision, and every moment of genuine attention given to the patients and customers you serve. This course provides non-licensed staff with a practical and meaningful exploration of what that commitment looks like in action, and how to sustain it consistently across the full range of responsibilities the Patient Liaison role demands.
Participants will explore concrete examples of daily actions that demonstrate a true commitment to customer service, develop an understanding of how to thoughtfully balance customer needs with organizational goals, and build the skills needed to identify who their customers are, what their most pressing needs may be, and how to respond to those needs with care, competence, and confidence. Because in healthcare, exceptional customer service is not just good practice — it is the foundation of every meaningful patient relationship.
PEPC2-4 The Anatomy of a Sale
Suggested Time to Complete Course & Test:3/4 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
In healthcare, a sale is far more than a transaction — it is an opportunity to connect with a patient, understand their needs, and provide a solution that genuinely improves their quality of life. Understanding the structure and principles behind an effective sale equips Patient Liaisons to approach these conversations with confidence, purpose, and a patient-first mindset.
This course breaks down the anatomy of a sale into its most essential elements, giving participants a clear and practical framework for navigating the sales process with professionalism and care. Participants will learn to articulate the five key components of a successful sale and explain the three critical elements of building genuine rapport and lasting customer relationships — skills that are as valuable for patient satisfaction as they are for organizational success.
PEPC2-5 Listening Skills
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Truly hearing a patient — not just the words they say, but the needs behind them — is one of the most powerful and often underestimated skills a healthcare professional can develop. Effective listening is not passive; it is an active, intentional practice that forms the foundation of every meaningful patient relationship and drives the kind of responsive, personalized care that sets exceptional organizations apart.
This course equips Patient Liaisons with a comprehensive framework for becoming more deliberate and effective listeners in every patient interaction. Participants will explore detailed approaches to connecting with, considering, and confirming customer needs, identify the key elements of active listening and how to apply them consistently, and develop the flexibility needed to adapt their listening approach to the diverse communication styles and circumstances of the patients they serve. Because when patients feel truly heard, trust follows — and trust is the cornerstone of exceptional care.
PEPC2-6 A Script for Communicating with Customers
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Consistency is one of the most powerful tools in delivering an exceptional patient experience — and having a well-crafted communication framework ensures that every patient interaction reflects the professionalism, care, and thoroughness your organization stands for. This course focuses on the practical skill of developing an effective communication script for Patient Liaisons, specifically in the context of post-delivery follow-up conversations about complementary products and services.
Participants will work through the process of creating a detailed, replicable script that provides a consistent and successful format for introducing complementary items in a way that feels natural, patient-centered, and genuinely helpful rather than transactional. By establishing this communication framework, Patient Liaisons will be better equipped to have confident, productive conversations that serve the patient's needs while supporting the continued success of the organization.
PEPC2-7 Features - Benefits and Cross-Selling
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Understanding the difference between what a product does and why it matters to the patient is one of the most valuable distinctions a Patient Liaison can master. When healthcare professionals are able to communicate not just the features of a product, but the genuine benefits it delivers to a patient's daily life, those conversations become far more meaningful — and far more effective.
This course provides Patient Liaisons with a practical and patient-centered exploration of features versus benefits, equipping participants to communicate product value in a way that resonates with the real needs and experiences of the customers they serve. The course also introduces the principles of cross-selling and upselling within a healthcare context — reframing them as proactive tools for ensuring patients have access to the full range of products that can support their health, comfort, and independence. Participants will leave with a detailed, working knowledge of complementary product pairings based on common patient needs, ready to put these skills into immediate practice.
PEPC2-8 Up-Selling: Good - Better & Best
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Upselling in a healthcare context is not about increasing a sale — it is about ensuring that every patient receives the product that best meets their unique needs, preferences, and quality of life goals. When approached with genuine patient advocacy at the forefront, the concept of Good, Better, and Best becomes a powerful framework for having honest, informed conversations that empower patients to make confident choices about their care.
This course provides Patient Liaisons with the practical tools and language needed to incorporate upselling naturally and effectively into patient interactions. Participants will explore detailed, real-world examples of upselling in a healthcare setting, learn how to apply the Good/Better/Best framework when describing and comparing products, and understand how to use the Advance Beneficiary Notice (ABN) as a clear and compliant tool for facilitating product upgrades. The result is a more confident, patient-centered approach to product conversations that serves both the patient and the organization.
PEPC2-9 Dealing with Customer Objections
Suggested Time to Complete Course & Test:3/4 Hours - No CEUs - Non-Licensed StaffCEUs: 0.00
Customer objections are not roadblocks — they are opportunities. When a patient or customer raises a concern, they are often signaling a need for more information, greater reassurance, or a deeper understanding of how a product or service can genuinely benefit them. For Patient Liaisons, the ability to respond to objections with empathy, clarity, and confidence is one of the most valuable skills in delivering both exceptional patient care and organizational success.
This course equips participants with a practical framework for navigating customer objections effectively — beginning with a thorough understanding of the underlying concerns that most commonly drive them. Participants will learn how to respond to objections in a way that is thoughtful, patient-centered, and solution-focused, and will develop the skills needed to bring a conversation to a successful, natural close. By reframing objections as opportunities for deeper connection and clearer communication, Patient Liaisons will be better positioned to serve their patients — and their organization — with confidence and care.
PEPC3-1 Customer's Needs & the Technician's Role
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
The Delivery Technician occupies a uniquely powerful position within any HME organization — often serving as the only in-person representative a patient will ever meet, and carrying the full weight of the company's reputation and values into every home they enter. The way a Delivery Technician shows up — their attitude, their professionalism, and their genuine commitment to the patient — can leave a lasting impression that no marketing campaign or customer service call can replicate.
This course provides a comprehensive look at the Delivery Technician's role through the lens of customer service and patient advocacy, exploring what makes this position so distinct and so impactful within the broader care team. Participants will examine the critical importance of attitude in meeting customer needs, gain a thorough understanding of the responsibilities and expectations that define the role, and develop a detailed job description that captures both the functional duties and the essential personal qualities that distinguish a truly exceptional Delivery Technician.
PEPC3-2 Customer Service
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Exceptional customer service in the home healthcare setting is built on the small, consistent actions that communicate to patients that they are seen, valued, and genuinely cared for. For Delivery Technicians, every home visit is an opportunity to demonstrate that commitment — through professionalism, attentiveness, and the kind of courtesy that makes a patient feel respected in their own space.
This course provides Delivery Technicians with a practical and patient-centered exploration of customer service excellence, grounded in the real-world demands of the home delivery environment. Participants will identify concrete examples of daily actions that reflect a true commitment to service, develop a clear understanding of who their customers are and what their most pressing needs may be, and learn how to express genuine courtesy and professionalism in the unique context of a patient's home. Because in home healthcare, how you show up matters just as much as what you deliver.
PEPC3-3 Building Rapport with Customers
Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
In home healthcare, the relationship between a Delivery Technician and a patient can be one of the most meaningful connections a patient experiences throughout their care journey. Building genuine rapport is not a soft skill — it is a foundational professional competency that directly impacts patient confidence, satisfaction, and long-term loyalty to your organization.
This course distills the art of rapport-building into three essential and actionable components: demonstrating product expertise that instills confidence, building trust through consistent and reliable professionalism, and establishing an authentic emotional connection that makes patients feel genuinely valued and understood. By mastering these three pillars, Delivery Technicians become far more than service providers — they become trusted partners in their patients' care and well-being.
PEPC3-4 The Delivery Process
Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
A successful delivery is about far more than getting equipment from one location to another — it is a carefully coordinated process that, when executed well, sets the patient up for safety, confidence, and success with their new equipment from day one. For Delivery Technicians, mastering the key technical elements of the delivery process is essential to consistently delivering an experience that reflects the professionalism and care your organization stands for.
This course provides a clear and practical walkthrough of each critical step in the delivery process — from patient education and equipment setup, to documentation collection and the additional steps that ensure every delivery is thorough, compliant, and patient-centered. By building a strong command of this process, Delivery Technicians will be better equipped to approach every delivery with the consistency, attention to detail, and genuine care that patients deserve.
PEPC3-5 Home Assessment
Suggested Time to Complete Course & Test:3/4 Hours - No CEUs - Non-Licensed StaffCEUs: 0.00
A thorough home assessment is one of the most valuable contributions a Delivery Technician makes to a patient's safety, comfort, and long-term well-being. By taking the time to evaluate the home environment with a trained and attentive eye, Delivery Technicians play a proactive role in identifying risks before they become problems — and in ensuring that the equipment delivered can be used safely and effectively within the patient's unique living situation.
This course equips Delivery Technicians with the knowledge and observational skills needed to conduct a meaningful home assessment, with a focused emphasis on identifying the key risk elements that most directly impact patient safety. By building this awareness, Delivery Technicians become more than product delivery professionals — they become an essential part of the broader care team, actively contributing to a safer and more supportive home environment for every patient they serve.
PEPC3-6 Equipment Recommendations
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
A knowledgeable Delivery Technician is uniquely positioned to make a meaningful difference in a patient's life — not only by delivering the equipment prescribed, but by recognizing opportunities to better serve the patient's full range of needs. This course empowers Delivery Technicians to approach every home visit with a broader, more observant perspective, using what they see and hear to advocate for the patients in their care.
Participants will develop a thorough understanding of the conditions most commonly encountered in home healthcare customers and the equipment solutions that can most effectively address those needs. The course also covers the critical responsibility of recognizing the signs of elder abuse and understanding the appropriate steps for reporting and response. Additionally, participants will learn how to read existing equipment and environmental cues to identify unmet needs and offer thoughtful, informed recommendations — transforming every delivery into an opportunity for genuine patient advocacy and improved quality of care.
PEPC3-7 Checklists & Assessment Forms
Suggested Time to Complete Course & Test:1 1/2 Hours - No CEUs - Non-Licensed StaffCEUs: 0.00
Consistency and thoroughness are the hallmarks of a delivery process that patients can trust — and the right checklists and assessment tools are what make that consistency possible, every single time. This course equips Delivery Technicians with the knowledge and practical skills needed to use checklists and assessment forms effectively across a range of delivery situations, ensuring that no critical step is overlooked and every patient interaction is handled with professionalism and care.
Participants will walk through the key steps in communicating with patients throughout the delivery process, explore the specific checklists relevant to oxygen, sleep, and mobility equipment, and develop the ability to apply both assessment forms and observation forms accurately and confidently in real-world delivery scenarios. By mastering these tools, Delivery Technicians will be better equipped to deliver a consistent, compliant, and patient-centered experience that reflects the highest standards of their organization.
PEPC3-8 Powered Mobility & Recommendations
Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Powered mobility equipment represents some of the most life-changing technology available to home healthcare patients — and delivering it well requires a specialized understanding of the unique assessment, delivery, and documentation requirements that set these products apart from standard HME. For Delivery Technicians, developing this expertise is essential to ensuring that patients receive powered mobility solutions that are safe, properly configured, and genuinely suited to their individual needs and home environment.
This course provides Delivery Technicians with a focused look at the special requirements involved in the assessment and delivery of powered mobility equipment, including how to effectively utilize the recommendation sheet during a home delivery and how to apply additional home assessment approaches that support a thorough and patient-centered delivery experience. By building this specialized knowledge, Delivery Technicians will be better prepared to handle powered mobility deliveries with the care, precision, and professionalism these complex and impactful products demand.
PEPC1-05 Implementation Overview for Managers
Suggested Time to Complete Course & Test:1/2 Hour - No CEUs - Non-Clinical StaffCEUs: 0.00
Effective implementation of a patient care program requires leadership that is clear-eyed about both its mission and its impact. This overview course is designed specifically for managers, providing a focused introduction to the dual objectives that drive a successful Provider Enhanced Patient Care (PEPC) Program: delivering the most comprehensive, unmatched care and equipment to every patient served, and generating sustainable revenue by genuinely meeting the needs and quality-of-life goals of the customers your organization is privileged to serve.
Rather than viewing these objectives as competing priorities, this course frames them as complementary — demonstrating that when patient needs are truly at the center of every decision, both exceptional care and organizational success naturally follow. For managers charged with leading this initiative, this course provides the foundational perspective and direction needed to implement the program with purpose, confidence, and integrity.
PEPC2-10 Activity - Pre-Delivery and Post-Delivery Communications
Suggested Time to Complete Course & Test:1 Hour - No CEUs - Non-Licensed StaffCEUs: 0.00
Effective patient communication does not begin and end at the door — it extends both before and after a delivery, creating meaningful touchpoints that benefit the patient and strengthen the organization's ability to meet their evolving needs. This hands-on activity course challenges Patient Liaisons to develop and refine the communication skills needed to confidently engage patients at both stages of the delivery process.
Participants will create and share detailed communication scripts for introducing complementary and upgraded products before a delivery, as well as thoughtful follow-up scripts for post-delivery conversations — each grounded in a patient-first approach that prioritizes genuine need over transaction. By practicing and refining these scripts in a structured setting, Patient Liaisons will build the confidence, consistency, and communication fluency needed to make every pre- and post-delivery interaction a meaningful and productive one.
MANAGEMENT IN THE HME INDUSTRY
MGT 101 Overview of Management in HME
Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30
Effective management in the Home Medical Equipment industry requires a unique blend of leadership vision, operational knowledge, and genuine commitment to the patients and teams you are responsible for serving and supporting. This course provides a comprehensive introduction to the fundamental skills and functions of management — viewed through the dedicated lens of the HME provider — offering a thoughtful and wide-ranging survey of the principles, philosophies, and practices that define exceptional leadership in this dynamic industry.
With a particular emphasis on leadership as the cornerstone of all management practice, this course serves as the essential entry point for the full suite of management courses that follow — laying the foundational knowledge and perspective that every HME manager needs to lead with clarity, integrity, and lasting impact.
MGT 102 Leadership - An Introduction
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Leadership is not simply a title or a set of management techniques — it is a way of showing up, consistently and with integrity, in a manner that earns the trust and respect of the people around you. At the heart of every great leader is the ability to influence — to inspire action, shape culture, and guide a team toward shared goals in a way that feels authentic and purposeful rather than directive or transactional.
This course offers an accessible and insightful introduction to the principles of leadership in the HME setting, exploring how influence operates in practice and why it is the single most important quality a leader can develop. By grounding leadership in integrity and consistency — rather than authority alone — this course provides a strong and meaningful foundation for anyone stepping into or growing within a management role in a Home Medical Equipment organization.
MGT 103 Leadership - Management - Motivation
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The most effective managers are not simply administrators of process — they are motivators who bring out the best in the people around them, cultivating teams that are engaged, resilient, and inspired to perform at the highest level. In the ever-changing landscape of the Home Medical Equipment industry, the ability to build and sustain a positive, motivated work environment is not just a leadership asset — it is a competitive necessity.
This course explores the vital connection between leadership, management, and motivation, offering practical and immediately applicable strategies for building strong teamwork, fostering a positive workplace culture, and keeping your team energized and focused through the constant change that defines the HME industry. Whether you are a new manager finding your leadership voice or an experienced leader looking to sharpen your approach, this course provides the tools and perspective needed to bring out the best in your team — every day.
MGT 104 Managing Conflict in the Workplace
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Conflict in the workplace is inevitable — but how it is managed can make the difference between a team that fractures under pressure and one that emerges stronger for having navigated it together. For HME managers, the ability to address conflict constructively is one of the most critical and frequently called-upon leadership skills you will develop.
This course approaches workplace conflict from two equally important perspectives: the manager as mediator, tasked with helping resolve disputes between employees, departments, or teams; and the manager as participant, navigating conflict situations in which they are personally involved — whether as the source, the target, or simply caught in the middle. Through practical, positive strategies grounded in real-world scenarios, this course equips HME managers with the tools, mindset, and communication skills needed to address conflict with confidence, fairness, and a genuine commitment to resolution that strengthens rather than strains the workplace culture.
MGT 105 Effective Management of Meetings
Suggested Time to Complete Course & Test:1 3/4 hourCEUs: 0.20
Running an effective meeting seems to be a rare skill. Many meeting could accomplish the same results through an email. This course focuses on the simple elements of having meetings with purpose, creating and following an agenda, and managing the interpersonal elements inherent in any meeting.
MGT 201 Introduction to Employment Law *
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Even for the smallest business, there are several laws that impact how you must treat employees and their personal information. While this course does not take the place of professional legal advice, it explains the laws related to employment, encourages the proper application, and simplifies the entire process?
MGT 202 Human Resources Management in Health Care *
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
How do you make the right decision in interviewing, hiring, disciplining, or other tasks for employees? While it doesn't take the place of having a HR Generalist or Specialist, this course offers practical tips, including making certain your approach is legal and proper, your goals clear and your final results successful.
MGT 203 A Layperson's Guide to Law in the HME Industry *
Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
Written with the assistance of Jeff Baird of the law firm: Brown & Fortunato , this course offers an overview of the laws that impact our industry, written at a level for all to understand. While it should never take the place of professional legal advice, it give the learner an insight as to the legal environment that is all around our industry.
MGT 301 Business Planning *
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
One of the primary responsibilities (and opportunities!) of a business owner or manager is to establish and communicate the direction of the business through planning. Perhaps the most effective tool in meeting this responsibility is the creation of a Business Plan. This course will help you in create your business plan or assist you in evaluating your current plan.
MGT 302 Managing by the Numbers
Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
One of the most important things an HME business has is the ability to generate and utilize accurate and timely information on the company’s performance. This information is needed by both internal and external parties in order to monitor, evaluate and act on business results. This course works to make that process practical and useful, especially for those new to the financial side of business.
ORTHOTICS
ORT 101 Introduction to Orthotics *
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Orthotics — externally applied devices designed to correct deformity, improve function, and relieve the symptoms of disease or injury — represent one of the fastest-growing and most impactful specialties within the Home Medical Equipment industry. For HME professionals looking to expand their expertise into this dynamic and rewarding field, a strong foundational understanding of orthotics is an essential first step.
This course is the first in a comprehensive four-part series introducing orthotics within the HME industry, providing participants with the clinical context, key terminology, and foundational knowledge needed to begin building competency in this specialized area of practice. Whether you are new to orthotics or looking to formalize your existing knowledge, this series offers a thorough and well-structured pathway into one of the most meaningful areas of patient care available to HME professionals.
ORT 102 Lower Extremity Orthotics *
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The lower extremities — encompassing the ankles, knees, and hips — are among the most commonly affected areas in patients requiring orthotic intervention, and a thorough understanding of the conditions that impact these structures is essential for any HME professional working in this space. This course takes a detailed and systematic approach to lower extremity orthotics, walking participants through the clinical conditions affecting the lower limbs and the specific orthotic responses best suited to address each patient's unique needs.
Orthosis by orthosis, this course builds the practical product knowledge and clinical awareness needed to confidently recommend and support the right lower extremity solutions for the patients you serve — equipping HME professionals with a comprehensive understanding of this critical area of orthotic practice.
ORT 103 Orthoses for the Spine and Neck *
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
The spine and neck represent one of the most complex and clinically significant regions of the human body — a remarkable and intricate system of bones, ligaments, discs, and nerves that must simultaneously bear significant mechanical stress and maintain the flexibility essential to everyday movement. When that system is compromised by injury, disease, or deformity, the impact on a patient's function, comfort, and quality of life can be profound — making spinal and cervical orthotic support a critical area of expertise for HME professionals.
This course provides a detailed and comprehensive exploration of the conditions affecting the spine and neck, and the orthotic solutions designed to address them. From foundational anatomy to the clinical considerations that guide product selection, participants will develop the knowledge and confidence needed to support patients requiring spinal and cervical orthoses with accuracy, professionalism, and genuine care.
ORT 104 Upper Extremity Orthotics *
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
The upper extremities — encompassing the hand, elbow, and shoulder — are among the most complex and frequently used structures in the human body, representing a remarkable combination of ligaments, tendons, bones, and nerves that work in seamless coordination to support nearly every aspect of daily life. When these structures are affected by injury, disease, or chronic conditions, the impact on a patient's ability to work, care for themselves, and engage in the activities that matter most to them can be significant and far-reaching.
This course provides HME professionals with a thorough and detailed exploration of upper extremity orthotics, examining the most common conditions affecting the hand, elbow, and shoulder and the orthotic solutions designed to address them. Through a clear and practical approach to product knowledge and clinical application, participants will develop the confidence and competency needed to support patients requiring upper extremity orthoses with the expertise and care they deserve.
PROFESSIONAL/PERSONAL DEVELOPMENT
PPD 101 Better Communication in the Workplace
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Effective communication is the cornerstone of a productive, collaborative, and positive workplace — shaping not only how we serve our customers, but how we relate to and support the colleagues and leaders around us every day. Whether you are an entry-level employee or a seasoned manager, the ability to communicate with clarity, confidence, and genuine respect is a skill that pays dividends in every professional relationship you build.
This course provides a focused and practical exploration of workplace communication, helping healthcare professionals at every level sharpen the skills that matter most — from active listening and thoughtful expression to delivering direct feedback in a way that is both honest and constructive. By investing in better communication, you invest in a stronger, more connected, and more effective workplace for everyone.
PPD 102 Dealing With Conflict & Difficult People
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Workplace conflict is rarely about the surface issue — more often than not, it comes back to people and the complex dynamics of how we communicate, perceive, and respond to one another under pressure. Developing the ability to navigate difficult people and challenging interpersonal situations with composure, empathy, and constructive intent is one of the most impactful professional skills any healthcare employee can build.
This course takes a thoughtful and positive approach to conflict in the workplace, exploring not just the mechanics of disagreement but the human dynamics at the heart of it. Through the lens of strong communication skills and a willingness to shift perspective, participants will develop practical strategies for engaging with difficult people more effectively, de-escalating tension, and transforming conflict situations into opportunities for growth, understanding, and stronger professional relationships. In healthcare, how we treat each other is just as important as how we treat our patients.
PPD 104 Professionalism: The Internal
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10
This is the first of two courses on Professionalism. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and the professional approach to dealing positively with issues of diversity and persons with disabilities - the internal parts of professionalism.
PPD 105 Professionalism: The External
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
While true professionalism begins from within, it is expressed outwardly — through the way we present ourselves, interact with others, and represent our organization in every professional encounter. This course, the second in a two-part series on professionalism, turns its focus to the external dimensions of professional practice: the visible, tangible qualities that shape how colleagues, customers, and patients experience and perceive us every day.
Building on the internal foundations explored in PPD 104, this course examines the practical elements of external professionalism — including customer service excellence, professional appearance, business etiquette, and the interpersonal skills and attitudes that define a truly polished and respected professional. Much of what this course covers will affirm what you already know and practice — while also offering fresh perspective and reinforcement that inspires you to bring your very best to every professional interaction.
PPD 201 Stress Vs You: Winning the Battle
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Stress is an unavoidable reality of life in healthcare — and left unaddressed, it can quietly erode your wellbeing, your performance, and your ability to show up fully for the patients and colleagues who depend on you. This course invites you to take an honest and constructive look at the role stress plays in your professional and personal life, and to explore meaningful, practical strategies for managing it more effectively.
Going beyond simply identifying the causes and symptoms of stress, this course focuses on the positive and proactive steps you can take to reduce its impact in your workday and workspace — equipping healthcare professionals with the awareness, tools, and techniques needed to face the demands of a challenging industry without sacrificing their health, perspective, or sense of purpose. Because managing stress well is not just good for you — it makes you a better caregiver, a stronger colleague, and a more resilient professional.
PPD 202 Stress Management: Dealing with Time, Technology & Finances
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In today's fast-paced healthcare environment, the pressures of managing time, navigating technology, and maintaining financial stability can compound workplace stress in ways that spill over into every area of life. This course takes a practical and empowering approach to stress management — focusing on the organizational strategies that bring greater order, balance, and satisfaction to both your professional and personal life.
At the heart of this course is a meaningful exploration of time management — including how to carve out intentional space for the activities and relationships that matter beyond the workplace. The course also addresses the often-overlooked connection between personal financial wellness and day-to-day stress, offering positive, actionable strategies for managing finances in a way that reduces anxiety and supports overall wellbeing. Because when the foundational elements of life feel more manageable, you are better positioned to bring your best self to everything you do.
PPD 204 Ethics in the Workplace *
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Every day in the workplace, we navigate a complex and often nuanced space between what the law requires and what our own values and sense of right and wrong demand of us. This course explores that important bridge between codified law and personal ethical responsibility — recognizing that while rules and regulations provide a framework, they cannot account for every situation, and that ultimately, the most meaningful ethical decisions are the ones we make for ourselves, guided by our own moral compass.
Rather than prescribing a single definition of right and wrong, this course presents a range of real-world scenarios and examines the different approaches professionals might take in response — including what would generally be considered the most ethically sound course of action. By building ethical awareness and sharpening the ability to reason through complex situations with integrity and confidence, this course equips healthcare professionals to navigate the ethical dimensions of their work with greater clarity, consistency, and purpose.
PPD 301 Business Writing
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
In an era where written communication has become the primary mode of professional interaction, the ability to write with clarity, precision, and professionalism is more valuable than ever. This course — one of the most requested in the professional development catalog — provides a comprehensive and practical guide to business writing, equipping healthcare professionals with the skills needed to communicate effectively and confidently across every written medium.
From formatting professional business letters and internal memos to crafting clear, purposeful emails, this course covers the full spectrum of business writing with an emphasis on clarity and conciseness — the two qualities that define truly effective written communication in any professional setting. Far from a one-time read, this course is designed to serve as an enduring reference that professionals will return to again and again throughout their careers, whenever the written word needs to be gotten exactly right.
FOUNDATIONS OF REIMBURSEMENT
REM 101 Reimbursement: Orders and the Intake Process
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
The intake process is where the clinical and administrative dimensions of HME care come together — and mastering it is essential to ensuring that patients receive the equipment and services they need, and that your organization is appropriately reimbursed for providing them. This course offers a thorough and practical examination of the intake process from both perspectives: the delivery of equipment and services that are vital to patient quality of life, and the reimbursement processes that sustain the organizations responsible for delivering that care.
Participants will gain a clear understanding of the assignment decision, mandatory claim submission requirements, waiver of liability considerations, and the key payment categories that shape the reimbursement landscape. Throughout the course, commonly used terms and definitions are introduced and reinforced — building the professional vocabulary needed to navigate the intake and reimbursement process with confidence, accuracy, and a strong command of industry standards.
REM 102 Reimbursement and Documentation
Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
In the world of HME reimbursement, documentation is everything. It is the foundation upon which payment decisions are made, the evidence that supports every claim submitted, and the single most critical factor in determining whether an organization receives the reimbursement it has earned. For HME professionals, a thorough and precise understanding of the documentation process is not just a technical skill — it is a fundamental business imperative.
This course provides a comprehensive, lesson-by-lesson exploration of the full documentation process, from proper order intake through the detailed records that insurance companies rely on to evaluate and approve reimbursement claims. Each element of the documentation process is clearly defined and examined in practical context, equipping HME professionals with the knowledge and attention to detail needed to build documentation practices that are accurate, compliant, and consistently reimbursement-ready.
REM 103 Reimbursement: Billing and Coding
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
Accurate billing and coding are the final — and essential — steps in a successful reimbursement cycle, representing the critical point at which thorough documentation and meticulous process management translate directly into payment. For HME organizations, the billing department serves as both the executor of the reimbursement process and an important check-and-balance over the intake process that precedes it — ensuring that every claim submitted is complete, compliant, and positioned for successful reimbursement.
This course completes the reimbursement series by providing a comprehensive exploration of the billing and coding process, walking participants through the final quality control steps and claim generation procedures that define an efficient and effective reimbursement operation. By developing a strong command of billing and coding best practices, HME professionals will be better equipped to close the reimbursement loop with accuracy, compliance, and confidence — protecting both the financial health and the operational integrity of their organization.
REM 104 Reimbursement: Accounts Receivable Management and Collections
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.30
Accounts Receivable Management and Collections represents the final — and perhaps most analytically demanding — step in the HME reimbursement cycle. It is where persistence, attention to detail, and a thorough understanding of the claims process converge to ensure that your organization receives the payment it has earned. For HME professionals who master this discipline, the ability to investigate, research, and resolve outstanding claims is one of the most impactful contributions they can make to the financial health of their organization.
This course guides participants through the final steps of the reimbursement process, providing a comprehensive and practical exploration of A/R management and collections — from identifying and resolving claim issues to developing the investigative mindset and analytical skills that define a true accounts receivable expert. Whether you are new to this area or looking to sharpen your existing expertise, this course equips you with the knowledge and confidence to close the reimbursement cycle effectively, accurately, and with the tenacity that successful collections demands.
REM 202 Medicare Documentation Fast Facts
Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30
Navigating Medicare documentation requirements can be complex — but having the right information at your fingertips makes all the difference. This course is designed to be exactly that: a concise, authoritative, and highly practical resource that delivers a clear and focused perspective on Medicare billing, with specific attention to the documentation requirements for each type of equipment and supply your organization provides.
Unlike a comprehensive overview course, this course is built for efficiency and ongoing utility — serving both as a targeted learning experience and as a lasting reference tool that professionals can return to whenever they need a quick, reliable review of Medicare documentation requirements for a specific piece of equipment or supply. Accurate, accessible, and directly applicable to the demands of daily HME practice, this course is an indispensable resource for any professional involved in Medicare billing and documentation.
REM 401 Reimbursement Refresher
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Within any HME organization, few roles carry more direct impact on the company's viability and sustainability than that of the billing specialist. The connection is straightforward — and critically important: without accurate, timely reimbursement, even the most well-run organization cannot continue to serve its patients. For those in reimbursement roles, staying sharp on the fundamentals is not just a professional responsibility; it is an organizational imperative.
This refresher course distills the most essential elements of the full reimbursement curriculum into a focused, practical review — revisiting the key concepts, processes, and best practices that define excellence in the billing specialist role. Whether reinforcing foundational knowledge or reconnecting with core principles after time away from certain processes, this course provides reimbursement professionals with a valuable opportunity to get back to basics and ensure their skills remain accurate, current, and ready for the demands of daily practice.
RETAIL - SALES
SLS 101 Sales Basics
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Sales in the Home Medical Equipment industry is about far more than closing a transaction — it is about building meaningful relationships, understanding patient needs, and delivering solutions that genuinely improve people's lives. This course provides a comprehensive and practical introduction to the foundational principles of HME sales, equipping new and developing sales professionals with the knowledge, mindset, and skills needed to represent their organization with confidence and integrity.
Topics covered include the critical role of a positive attitude in driving sales success, strategies for delivering exceptional service that sets you apart, and the professional presentation — in appearance, demeanor, and mindset — that builds the trust and credibility every effective salesperson needs. The course also addresses the very real pressures that come with a sales role, offering practical guidance on managing stress and aligning your efforts with your organization's expectations and goals. Because in HME sales, success is built on relationships — and relationships begin with the right foundation.
RET 101 Retail Sales Foundation
Suggested Time to Complete Course & Test: CEUs: 0.10
Success in a retail HME setting requires a uniquely broad and well-rounded skill set — one that spans product knowledge, customer communication, fitting and usage guidance, reimbursement processes, and the legal considerations that come with accepting and processing claims. This course is intentionally designed to reflect that diversity, providing retail staff with the comprehensive foundational knowledge needed to navigate every dimension of the retail HME environment with confidence and professionalism.
Whether you are new to retail or transitioning from another area of HME practice, this course builds the essential foundation that will support your effectiveness at every point of customer interaction — from helping a patient select and fit the right product, to clearly explaining reimbursement options and ensuring that claims are handled with full legal awareness and compliance. In retail, your customers are counting on you to be their guide — and this course ensures you are ready to fulfill that role.
SLS 102 Sales Knowledge
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
In HME sales, knowledge is your most powerful asset. The more deeply you understand your company, your products, and the customers you serve, the more naturally and effectively you can position solutions that genuinely meet patient needs — and the greater your ability to build the trust that turns a conversation into a lasting professional relationship.
This course equips HME sales professionals with the strategies and frameworks needed to develop and apply the knowledge that drives sales success. From learning how to gather the right information about your customers and their needs, to deepening your understanding of the products and services your organization offers, this course provides a practical and actionable roadmap for elevating your selling ability and closing sales with confidence, credibility, and genuine patient-centered intent.
RET 102 Retail Sales and Your Customers
Suggested Time to Complete Course & Test: CEUs: 0.20
Retail HME customers are not typical consumers — they are individuals navigating health challenges, often under significant time pressure, who may be unfamiliar with the products available to them, uncertain about what they need, and unsure how to use what they receive. Serving these customers well requires more than product knowledge; it demands a thoughtful, empathetic, and highly personalized approach that meets each individual exactly where they are.
This course equips retail HME professionals with the communication skills, patient-centered mindset, and practical strategies needed to guide, educate, and support customers through what can be an unfamiliar and stressful process. From helping customers identify their needs and understand their options to ensuring they leave with the confidence and knowledge to use their products correctly, this course prepares retail staff to deliver the kind of compassionate, clarity-driven service that makes a meaningful difference in the lives of the customers they serve.
SLS 103 Sales Planning
Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30
In HME sales, the work that happens before a sales call is just as important as the call itself. Thoughtful planning and deliberate preparation are the hallmarks of a sales professional who consistently performs at a high level — and this course is designed to help you build exactly that foundation.
This course provides a detailed and practical guide to sales planning, walking HME sales professionals through the process of developing an effective, replicable system that maximizes selling time, anticipates customer questions, and positions every sales call for success before it even begins. From organizing your approach to preparing confident, well-informed responses to the questions most likely to arise, this course equips you with the structure and discipline that separates good salespeople from truly exceptional ones. Because in sales, preparation is not just a best practice — it is the bedrock of consistent, sustainable success.
RET 103 Retail Products
Suggested Time to Complete Course & Test: CEUs: 0.20
In retail HME, the right product — properly selected, correctly fitted, and delivered at the right time — can make a transformative difference in a patient's comfort, safety, and quality of life. For retail sales professionals, ensuring that every customer walks away with exactly what they need is not just a service standard; it is a fundamental professional responsibility and the foundation of lasting customer trust.
This course equips retail HME professionals with the product knowledge and fitting expertise needed to fulfill that responsibility with confidence and care. With a particular emphasis on proper product fitting — a critical factor in customer satisfaction and clinical effectiveness — this course reinforces the importance of a thorough, patient-centered approach to every retail transaction. By consistently delivering the right product, at the right time, with the right guidance, retail professionals position themselves as the trusted advisors their customers will return to again and again.
SLS 104 Prospecting
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Sustainable sales growth in the HME industry ultimately comes down to one fundamental activity: finding and winning new customers. While adding new products, increasing revenue from existing accounts, and recapturing lost customers all contribute to a healthy sales operation, it is the consistent acquisition of new customers through effective prospecting that drives real, long-term growth — and defines the trajectory of a truly successful sales career.
This course provides HME sales professionals with a focused and practical exploration of prospecting — one of the most challenging and most rewarding activities in the sales process. From understanding why prospecting is the cornerstone of sustained growth to developing the strategies and habits that make it a consistent and productive part of your sales routine, this course equips you with the mindset and methodology needed to approach prospecting with confidence, purpose, and the persistence that turns potential into results.
SLS 105 Sales Calls
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Every element of your sales training comes together in this course — the culminating resource that translates preparation, knowledge, and strategy into the art of the sales call itself. Whether you are meeting a referral source face-to-face, connecting over video, or engaging by phone, the skills and principles covered in this course are universally applicable and immediately impactful across every sales format.
This course provides HME sales professionals with a comprehensive guide to making winning sales calls — from the opening moments of an interaction through to a confident and effective close. Drawing on the foundational skills developed throughout the SLS series, this course equips you with the practical techniques, adaptive communication strategies, and professional presence needed to become the kind of innovative, capable, and consistently successful salesperson that referral sources trust and patients benefit from.
SLS 106 Telephone Sales
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
In an industry where in-person interactions are becoming less frequent, the telephone has emerged as one of the most powerful and indispensable tools in the HME sales professional's toolkit. The ability to build trust, communicate value, and guide a customer toward the right solution — all without the benefit of face-to-face connection — is a distinct and highly valuable skill that sets exceptional telephone sales professionals apart.
This course provides HME sales professionals with a comprehensive guide to effective telephone sales, covering the strategies, communication techniques, and customer-focused approaches needed to make every call productive, professional, and relationship-building. The course also explores the important dual role many telephone sales professionals play — serving not only as a sales resource, but as a trusted customer service partner who supports the broader sales team and ensures a consistently positive experience for every customer they interact with. Because in telephone sales, your voice is your most powerful tool — and this course helps you use it to its fullest potential.
SLS 201 Managed Care: Sales & Sales Management
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
Managed care represents a significant and complex opportunity for HME organizations — one that, when approached with the right knowledge and strategy, can become a profitable and sustainable business line. This course is designed to give your sales team the foundational understanding and step-by-step framework needed to evaluate, pursue, and build a successful managed care business with clarity and confidence.
Participants will develop a thorough understanding of the types of Managed Care Organizations (MCOs) operating in the marketplace today, the opportunities and challenges each presents, and the strategic approach needed to determine whether — and how — to pursue managed care contracts that make sound business sense for your organization. By combining market knowledge with a practical, process-driven sales approach, this course equips HME sales and sales management professionals to navigate the managed care landscape with the insight and intentionality that profitable growth demands.
RET 302 Retail Reporting
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10
In retail HME, the ability to understand and act on performance data is one of the most valuable skills a business professional can develop. Metrics tell the story of your business — revealing trends, identifying opportunities, and providing the objective foundation needed to make informed decisions that drive sustainable growth and profitability.
This course introduces retail HME professionals to the essential reporting tools and financial metrics that form the backbone of effective retail management. With a practical, accessible approach designed for those building their financial literacy, this course focuses on the core reports needed to develop a foundational financial plan and evaluate your organization's effectiveness in the marketplace. While more advanced analyses exist, this course delivers exactly what you need to get started — equipping retail professionals with the data-driven mindset and fundamental reporting knowledge needed to lead their business with greater confidence, clarity, and purpose.
SLS 401 Sales Refresher
Suggested Time to Complete Course & Test:1 1/2 hourCEUs: 0.20
There is no more unique sales environment than the HME industry. You deal with a variety of customers and perspectives, in person and on the phone. This review summarizes, culled from the complete courses, some of the skills and pieces of knowledge necessary to your everyday tasks: sales and organizational skills, telephone courtesy, compliance with Medicare, customer service and finally, business writing.
REHAB/RESPIRATORY REPAIR
MRT 101 Proper Multimeter Use
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.20
For wheelchair technicians and any HME professional who works with electronic equipment, the multimeter is an indispensable tool — arguably the single most valuable instrument in the technician's toolkit. Capable of measuring voltage, current, resistance, and a range of other critical electrical quantities, a thorough understanding of the multimeter and how to use it effectively is essential to diagnosing issues accurately, performing repairs with confidence, and maintaining the complex powered equipment that patients depend on every day.
This course provides a comprehensive and detailed guide to proper multimeter use, combining clear descriptions of the tool's functions with practical, in-depth instruction on its application in real-world technical scenarios. Supported by photographs, formulas, and key terms and definitions, this course gives wheelchair and HME technicians everything they need to fully understand and confidently leverage the multimeter as a cornerstone of their technical practice.
MRT 105 Manual Wheelchair Repair
Suggested Time to Complete Course & Test: CEUs: 0.20
A well-maintained manual wheelchair is more than a product — it is a patient's primary means of independence and mobility, and ensuring it functions safely and smoothly is a critical responsibility for any HME technician. This course provides a thorough and practical introduction to manual wheelchair components, exploring how each element interacts within the system to deliver the reliable, easy-to-propel performance that patients depend on every day.
Participants will also develop the skills needed to conduct thorough wheelchair inspections, identifying defects, wear, and signs of deterioration before they become safety concerns. Accessible and well-structured, this course serves as an ideal starting point for technicians at companies whose inventory centers on basic manual wheelchairs for rent or sale — providing the foundational repair and inspection knowledge needed to keep every chair in optimal condition for the patients who rely on it.
MRT 201 Power Wheelchair Basics
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Power wheelchairs are sophisticated, life-enabling devices — and for anyone involved in ordering, servicing, or supporting these complex machines, a solid understanding of how they work is not just helpful; it is essential. From the professionals who configure and deliver them to the technicians who maintain and repair them, a strong foundational knowledge of power wheelchair systems directly impacts the safety, reliability, and quality of life of the patients who depend on them every day.
This introductory course provides a comprehensive overview of power wheelchair fundamentals, covering the key components that make these machines function — including batteries, motors, controllers, joysticks, chargers, and programmers — and explaining how each element works in concert as an integrated system. Whether you are new to power wheelchairs or looking to formalize your existing knowledge, this course provides the essential technical foundation needed to work with these complex and critically important mobility devices with confidence and competence.
MRT 202 Wheelchair Batteries
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
For patients who depend on power wheelchairs for their daily mobility and independence, reliable battery performance is not a convenience — it is a necessity. Batteries are the essential power source behind every powered mobility device, and the decisions made around their selection, charging, handling, and maintenance have a direct and significant impact on the performance, longevity, and safety of the equipment patients rely on every day.
This course provides HME technicians and mobility professionals with a thorough and practical exploration of wheelchair batteries — beginning with a foundational understanding of how batteries work and progressing through the full lifecycle of battery management, including selection, operation, testing, and replacement. By developing a strong command of proper battery practices, technicians will be better equipped to ensure consistent, reliable power wheelchair performance and to proactively address battery-related issues before they impact the patients who depend on this critical equipment.
MRT 203 Power Wheelchair Preventive Maintenance and Troubleshooting
Suggested Time to Complete Course & Test:1 1/4 hourCEUs: 0.10
Like any precision vehicle, a power wheelchair performs best — and lasts longest — when it receives consistent, proactive maintenance. For the patients who depend on these devices for their daily mobility and independence, a well-maintained power wheelchair is not just a convenience; it is a lifeline. For the technicians responsible for keeping these devices in optimal condition, a strong command of preventive maintenance and troubleshooting fundamentals is an essential professional skill.
This course provides HME technicians with a practical and comprehensive guide to power wheelchair preventive maintenance and basic troubleshooting — covering the routine maintenance procedures that support reliable long-term performance, as well as the systematic mechanical, structural, and environmental considerations that inform effective problem diagnosis. By building this foundational expertise, technicians will be better equipped to identify issues early, resolve them efficiently, and ensure that every power wheelchair in their care continues to deliver the safe, dependable performance its user deserves.
MRT 204 Power Wheelchair Electronics and Theory of Operation
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.30
Effective power wheelchair diagnostics goes far beyond mechanical intuition — it requires a genuine understanding of the electrical and electronic principles that govern how these sophisticated devices operate. For service technicians committed to diagnosing and resolving drivetrain issues with precision and confidence, that foundational knowledge is what separates guesswork from truly expert troubleshooting.
This course is not a broad survey of general electrical theory — it is a carefully focused and highly practical exploration of the specific electronic concepts most relevant to the power wheelchair technician's daily work. By building a targeted understanding of the electrical and electronic systems that drive power wheelchair performance, technicians will be better equipped to approach complex diagnostic challenges systematically, accurately, and with the technical confidence that exceptional service demands.
MRT 205 Power Wheelchair Repair: Drivetrain Components
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The drivetrain is the mechanical and electronic heart of every power wheelchair — and for service technicians, a thorough understanding of its components and how to diagnose and repair them is essential to keeping patients mobile, safe, and independent. This course provides a detailed, hands-on exploration of the core drivetrain components found in most power wheelchairs, including motors, gearboxes, controllers, joysticks, connectors, batteries, and chargers.
Designed with practicality and real-world application at its core, this course delivers component-level detail that is directly consistent with the service parts and repair processes offered by leading power wheelchair manufacturers — ensuring that the knowledge gained translates immediately and effectively into the workshop. Whether diagnosing a complex drivetrain issue or performing routine component repairs, technicians who complete this course will be better equipped to work with precision, efficiency, and the technical confidence that exceptional power wheelchair service demands.
MRT 301 Introduction to Respiratory Repair
Suggested Time to Complete Course & Test:1.5 hoursCEUs: 0.10
Respiratory equipment repair is a specialized and critically important discipline within HME service — one that demands both technical precision and a foundational understanding of the clinical context in which these life-sustaining devices operate. For technicians who service respiratory equipment, knowing not just how a device works, but why it matters to the patient depending on it, is what elevates competent repair into truly exceptional service.
This course provides HME repair technicians with a comprehensive introduction to respiratory equipment maintenance and repair, covering the essential knowledge base every technician needs — including human oxygen requirements, oxygen concentrators, aerosol units, suction machines, and the compressors that power them. Practical troubleshooting tips and service documentation requirements are also included, equipping technicians with the complete foundational toolkit needed to service respiratory equipment accurately, efficiently, and in full compliance with documentation standards.
MRT 302 Basics of Compressors
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Compressors are the driving force behind many of the most essential respiratory devices used in the home health setting — and for HME repair technicians, a thorough understanding of how they function, how they fail, and how to restore them to reliable operation is a foundational and frequently applied skill.
This course provides a clear and practical exploration of air compressors as they are used across different home respiratory equipment units, covering the distinct types of compressors found in various devices and the specific functions each is designed to perform. Participants will also develop the hands-on knowledge needed to repair a compressor top end and confidently swap out a malfunctioning unit for a rebuilt replacement — essential repair competencies that directly support the safety and reliability of the respiratory equipment patients depend on every day.
MRT 303 Oxygen Concentrators
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.40
Oxygen concentrators are among the most vital and life-sustaining devices in the home respiratory equipment arsenal — electrically powered machines that continuously filter ambient air, isolate and concentrate the oxygen within it, and deliver that oxygen directly to patients who depend on it for their health and survival. For HME repair technicians, a comprehensive understanding of how these critical devices function and how to keep them performing reliably is an essential professional competency.
This detailed and thorough course provides technicians with an in-depth exploration of oxygen concentrator technology — from a clear explanation of how concentrators function and a photographic guide to their key features and components, to practical instruction on preventive maintenance, systematic troubleshooting, and the fundamental repairs most commonly required in the field. By developing a strong command of oxygen concentrator service, technicians will be better equipped to ensure that these life-sustaining devices continue to deliver safe, consistent, and dependable performance for the patients who need them most.
MRT 304 Aerosol Machines & Suction Machines - Troubleshooting and Repair
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Aerosol units — commonly known as nebulizers or compressor nebulizers — are small but clinically significant devices that play an important role in respiratory care, converting liquid medication into a fine, inhalable mist that patients can absorb quickly and effectively. For HME repair technicians, understanding how these devices function and knowing how to maintain and repair them is essential to ensuring that patients receive the consistent, reliable medication delivery their respiratory health depends on.
This course provides a practical and thorough introduction to aerosol and suction machine service, combining a clear explanation of how these devices function with photographic guides to their key features and components. Participants will develop the hands-on knowledge needed to perform preventive maintenance, troubleshoot common issues, and carry out the basic repairs most frequently required in the field — equipping technicians with the confidence and competency to keep these important respiratory devices performing at their best for the patients who rely on them.
MRT 401 Repair Technician Refresher
Suggested Time to Complete Course & Test: 1 1/2 HoursCEUs: 0.10
The most effective repair technicians bring more than technical expertise to their work — they combine strong clinical and equipment knowledge with the professional skills and interpersonal awareness that define a truly well-rounded HME professional. This refresher course delivers a focused, practical review of five essential areas that repair technicians encounter in their daily work, reinforcing the foundational competencies that support both exceptional service and personal well-being on the job.
Topics covered include back safety practices to protect your long-term physical health in the field, an important discussion on the impact of grief on the customers you serve and how to respond with empathy, a concise review of telephone skills and customer service best practices, an introduction to assistive technology and its role in patient care, and practical guidance on navigating the funding process for equipment repairs and replacements. Together, these five areas provide repair technicians with a well-rounded refresher that strengthens performance across every dimension of the role.
ATP/RTS/RESNA REHAB COURSES
RTS 101 The Role of the RTS and Rehab Companies
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course on funding and billing for rehab takes the approach of addressing both the RTS/ATP and the reimbursement specialist because of the critical need for taking a team approach to funding. If you are an RTS working to become an ATP, you need to understand how complex the actual submission can be. This course summarizes the various sources of funding, and then gets very specific about billing and coding rehab, with a focus on Medicare and some of the regulations regarding cushions
RTS 201 Anatomy and Physiology for Rehab
Suggested Time to Complete Course & Test:2 3/4 HoursCEUs: 0.30
This course is a fairly detailed description of A&P as it relates to those offering equipment and services for rehab. For the RTS working to become an ATP, it's a great introduction before you dive into seating systems - you will become familiar with terms and descriptors that will be part of your everyday life. For others, you will find this course a good summary of some very complicated concepts. It is a good foundation upon which to build an understanding of the needs of our patients and c
RTS 202 Terminology and Biomechanics Related to Seating and Positioning
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This course gives definition to many of the things you already know intuitively about seating and positioning and making certain the body is balanced and upon completion of this course you will be able to explain the biomechanical principles most basic to seating and positioning. The second half of this course focuses on the language and the anatomical reference systems of seating and positioning.
RTS 203 Positioning Goals & Assistive Technologies for Positioning Effectiveness
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The first half of this course notes some of the positioning goals for joints and postural stability. It applies a lot of the terms you studied in the prior courses. The last half gives examples of several types of assistive technologies you might use to achieve postural stability.
RTS 204 Proper Seating and Positioning - Evaluation and Application
Suggested Time to Complete Course & Test:1 3/4 HoursCEUs: 0.20
We are going through an evaluation as we work to read their minds. You will note the terms and elements you've learned about in the previous courses. If you haven't already worked with a clinician in an assessment setting, this serves as a great preface.
RTS 205 An Overview of Pressure Ulcer Prevention and Management (for Rehab)
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
More than 1 million patients in the US will develop pressure ulcers this year. Many have no conception of the difficulty, the complications or the pain from these often dramatic wounds. You will note several pictures in this course that many be hard for many to view, but critical to your understanding.
RTS 206 Power Mobility Under Medicare
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
With the elimination of the CMN requirement for motorized wheelchairs, manual wheelchairs and power operated vehicles, funding such equipment through Medicare has changed significantly. In addition to changes in documentation requirements, other Medicare funding changes have altered the manner in which suppliers are paid by Medicare.
ASSISTIVE TECHNOLOGIES - PRINCIPLES and PRACTICES
RTS 301 Introduction and Overview of Assistive Technologies (Pre-ATP and NRRTS)
Suggested Time to Complete Course & Test:1 1/2hoursCEUs: 0.10
This course and all of the RTS 300 series courses are designed to give you the information you need to pass the RESNA exam to become an ATP. These courses are based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This is an outstanding textbook, detailed in every way, but difficult to read. Our whole focus is making the text understandable, usable, and direct.
RTS 302 A Framework for Assistive Technologies
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This is the second in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 2 of that text, A Framework for Assistive Technologies.
RTS 303 The Disabled User of Assistive Technologies
Suggested Time to Complete Course & Test:1 1/2hoursCEUs: 0.10
This is the third in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 3 of that text, “The Disabled Human User of AT”.
RTS 304 Delivering Assistive Technologies Services to the Consumer
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is the fourth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 4 of that text, “Delivering AT Services to the Consumer”.
RTS 305 Seating Systems as Extrinsic Enablers, Pressure Management
Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is the fifth in a series of courses designed to prepare you to take the RESNA exam to become as ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 6 of that text, “Seating Systems as Extrinsic Enablers, Pressure Management”.
RTS 306 Control Interfaces for Assistive Technology
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This is the sixth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 7 of that text, “Control Interfaces for Assistive Technology”.
RTS 307 Computers as Extrinsic Enablers for Assistive Technologies
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10
This is the seventh in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 8 of that text, “Computers as Extrinsic Enablers for Assistive Technologies”.
RTS 308 Augmentative and Alternative Communication Systems
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
This is the eighth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 9 of that text, “Augmentative and Alternative Communication Systems”. Note: Other than seating and positioning, there are more questions on AAC than any other topic!
RTS 309 Technologies the Enable Mobility and Control of the Environment
Suggested Time to Complete Course & Test:1 1/2hoursCEUs: 0.10
This is the ninth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapters 10 & 11 of that text, “Technologies that Enable Mobility and Technologies that Aid Manipulation and Control of the Environment”.
RTS 310 Sensory Aids for Persons with Visual or Auditory Impairments
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This is the tenth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 12 of that text, “Sensory Aids for Persons with Visual or Auditory Impairments”.
RTS 311 Assistive Technologies in the Context of the Classroom and Work
Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This is the last in a series of eleven courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapters 13 and 14 of that text, “Assistive Technologies in the Context of the Classroom” & “Assistive Technologies in the Context of Work”.
RTS 400 Comprehensive Review for the RESNA Exam
Suggested Time to Complete Course & Test:5 3/4 hoursCEUs: 0.40
This is simply a practice exam for the ATP exam put on by RESNA. While we have some insight to what the exam details, all we are doing is offering almost 200 questions that you may encounter when taking the test. Passing this test is not a guarantee that you will pass the RESNA exam.
RESPIRATORY THERAPY
RSP 101 Transitioning from the Hospital to Homecare: Respiratory Therapists
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Transitioning from a hospital respiratory setting to home-based care is a significant professional shift — one that brings with it a new set of patients, expectations, and responsibilities that are as rewarding as they are distinct. This course is designed specifically for respiratory therapists making that transition, providing a comprehensive introduction to the unique landscape of respiratory care through an HME provider.
The course begins by exploring who home care customers are and what their needs look like outside of the hospital environment, building a broader understanding of the home care and HME industry as a whole. From there, learners will gain a focused understanding of the specific role respiratory therapists play in the home setting, along with a meaningful discussion on the ethical responsibilities that define professional practice in this context. Whether you are newly transitioning or looking to deepen your home care expertise, this course equips respiratory therapists with the knowledge and perspective needed to excel in this impactful and growing field.
RSP 201 Respiratory and Cardiopulmonary Anatomy and Physiology
Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
A strong understanding of respiratory and cardiopulmonary anatomy and physiology is the clinical foundation upon which effective, patient-centered HME practice is built. For professionals providing equipment and services to patients with respiratory needs, fluency in the structures, functions, and terminology of these complex systems is not just academically valuable — it is essential to delivering informed, confident, and high-quality care every day.
This course offers a thorough and detailed exploration of respiratory and cardiopulmonary anatomy and physiology, covering the key terms, concepts, and descriptors that will become a natural part of your professional vocabulary. Whether you are building this knowledge for the first time or revisiting familiar concepts with a fresh perspective, this course provides a comprehensive and accessible review that serves as an invaluable foundation for understanding the needs of the respiratory patients and customers you serve.
RSP 202 Respiratory Disease Processes and Disease Management
Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
A thorough understanding of respiratory disease processes is essential for any HME professional committed to delivering truly exceptional care to patients with respiratory needs. This course provides a comprehensive exploration of the causes, symptoms, and clinical dimensions of respiratory diseases and disabilities, paired with practical coverage of common treatment approaches and the equipment considerations that are central to effective home-based respiratory care.
At the heart of this course is an in-depth examination of disease management — one of the most impactful areas in which respiratory care professionals can make a meaningful difference in patient outcomes. Using COPD and asthma as primary examples, this course illustrates how taking a proactive, knowledgeable lead in disease management translates directly into improved quality of life for the patients you serve. For respiratory professionals looking to deepen their clinical expertise and expand their impact, this course is an essential resource.
RSP 203 Transitioning from the Hospital to Homecare: Respiratory Therapists - Assessments *
Suggested Time to Complete Course & Test:2.25 hoursCEUs: 0.30
Upon completion of this course, the participant will be able to describe the processes in a best practices approach to discharge and delineate the differences in what resources are available and what responsibilities ensue to the therapist in hospital care versus home care. This course is approved for CRCEs by the AARC.
RSP 204 Sleep Disordered Breathing Identification and Treatment
Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
This course discusses in depth the broad category of sleep-disordered breathing (SDB). You have seen and heard the terms sleep apnea or obstructive sleep apnea - SDB is a broader term than that describes all those forms of sleep-disordered breathing. We will discuss the primary causes of SDB and their treatment. This course is approved for CRCEs by the AARC.
RSP 301 Comprehensive Respiratory Service
Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The role of the Respiratory Therapist (RT) in the home is key for those who depend on oxygen for a better quality of life, and oftentimes, for their life itself. This course offers detailed information on the types of equipment that your company, as an healthcare provider, may offer in the home for a more independent lifestyle. This course is approved for CRCEs by the AARC.
RSP 302 Patient Education and Instruction - Respiratory Equipment *
Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The Respiratory Therapist is THE primary source of education and guidance for our HME customers who depend on you and your company for respiratory care. This course outlines the value and processes of well-presented patient/caregiver instruction, and explains the full processes for delivery and instruction for concentrators, compressed oxygen, liquid oxygen, CPAP machines, and aspirators.
RSP 303 Aerosol Therapy - A Comprehensive Overview
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
This course is unique in that in addition to the overview of nebulizers and equipment instruction, we include some aspects that are not likely contained within the role of your company, such as providing metered dose inhalers or dry powder inhalers. We also review the medications that your customers may be taking -so that you can fully understand, be able to note and address concerns, and serve as the primary liaison between your customers and the rest of the respiratory team.
RSP 401 Customer Service and Courtesy: The Role of the Respiratory Therapist *
Suggested Time to Complete Course & Test:1 hoursCEUs: 0.10
This course is focused on the professional courtesy required as we deal with customers. As a Respiratory Therapist, you do a great deal of your work in the patient's home. Often your customers have not only respiratory challenges, but they also may have other disabilities that impact them and their relationship with you. Taking all of that into consideration, the need for courtesy and quality customer service becomes profound.
ANNUAL REVIEW COURSES
HME 135 ACHC Annual DME Refresher "A" - Compliance, Ethics and Customer Services *
Suggested Time to Complete Course & Test:1.00 Contact HoursCEUs:
This refresher course is intended to combine many different subjects into a review of ACHC annual requirements. This can be used in subsequent years AFTER the original full-length courses have been taken.
HME 136 ACHC Annual DME Refresher "B" - Infection Control and Worker/Workplace Safety *
Suggested Time to Complete Course & Test:1.00 Contact HoursCEUs:
This refresher course is intended to combine many different subjects into a review of ACHC annual requirements. This can be used in subsequent years AFTER the original full-length courses have been taken.
HME 900 Annual Refresher
Suggested Time to Complete Course & Test:1 3/4 hour sCEUs: 0.20
The principles that define exceptional healthcare practice are not one-time lessons — they are standards worth revisiting and reinforcing throughout your career. This refresher course offers a broader, more expansive review of the methods and ideas that matter most in your day-to-day work, drawing from the foundational knowledge you have already built in customer service, HIPAA, confidentiality, professionalism, and sexual harassment.
Designed to go beyond the minimum requirements, this course takes a comprehensive perspective that reflects a genuine commitment to professional excellence. Whether reinforcing what you know or gaining fresh insight on familiar topics, this refresher is a valuable investment in the skills and standards that define the quality of care and professionalism you bring to your work every day.
HME 901 Safety Issues Annual Refresher
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
The office staff of any home health organization is the heartbeat of its daily operations — the professionals who keep everything moving forward, maintain critical connections with customers, and uphold the standard of excellence that defines the organization as a whole. This refresher course distills the key elements of that vital role into a focused, practical review designed to reinforce the skills and knowledge that matter most.
From effective telephone communication and office ergonomics to navigating the emotional weight of grief in customer interactions, this course covers the full spectrum of the office professional's responsibilities. Also included are straightforward, practical guidelines for handling written communications — letters, memos, and emails — ensuring that every point of contact with customers reflects the professionalism and care your organization is known for.
HME 911 HME Professional Annual Refresher
Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10
The office staff of any home health organization is the heartbeat of its daily operations — the professionals who keep everything moving forward, maintain critical connections with customers, and uphold the standard of excellence that defines the organization as a whole. This refresher course distills the key elements of that vital role into a focused, practical review designed to reinforce the skills and knowledge that matter most.
From effective telephone communication and office ergonomics to navigating the emotional weight of grief in customer interactions, this course covers the full spectrum of the office professional's responsibilities. Also included are straightforward, practical guidelines for handling written communications — letters, memos, and emails — ensuring that every point of contact with customers reflects the professionalism and care your organization is known for.
HME 919 Foundations For Management & Clinicians Annual Refresher
Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Effective management in a home health organization demands a diverse and ever-evolving skill set — one that balances operational responsibilities with the equally important work of developing and supporting your team. This refresher course is designed to reinforce the core knowledge and practical skills that managers rely on every day, while also deepening your ability to coach and elevate the staff who look to you for guidance and leadership.
Whether revisiting essential management principles or strengthening your approach to team development, this course offers meaningful, applicable insights that will help you lead with greater confidence, clarity, and impact.
Special Programs
COMPETENCY CHECKLIST - EQUIPMENT
COMPETENCY CHECKLIST - PERSONNEL
Please Note:
All credentialing, licensing, and accreditation agencies reserve the right to accept or deny any ongoing education that does not meet their continuing education criteria. Please do not select courses that you have previously submitted to your accrediting body for your certification.
