Courses

HealthTrainU™ offers personalized courses for all industry professionals.

Every HealthTrainU™ course stands alone and a certificate is awarded upon successful completion (score of 80% or better).

While HealthTrainU™ is an IACET Accredited Provider, some courses are also approved or accepted by other credentialing agencies. Look for your organization beside the course title.*

*Pre-ATP means RESNA will accept the course for credit prior to taking the ATP exam. RA means RESNA has accepted that course for post-ATP credit. HealthTrainU™ has been approved as an Accredited Provider ( Verify our IACET Accreditation) by the International Accreditors for Continuing Education and Training (IACET). Your national or state association credentialing needs may be different. Always check to verify that IACET CEUs will fulfill those credentialing requirements.

Click here for a printable list of HealthTrainU courses.

Courses identified with a red "*" signify the course references an ACHC Standard.

HOME HEALTH (Approved by the Virginia Nurses Association)

MED 000  Professional License Verification by State

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.00

HH 162  DMEPOS Product/Supply Selection: Information for Home Health Providers *

Suggested Time to Complete Course & Test: 2 3/4 Contact hoursCEUs: 0.00
This course will look at products from a providers perspective, what uses they have, and in many cases, how to fit that product to the patient. Upon completion of this course, you will have a better understanding as a home health care provider of the equipment/products your patients have or may need their uses, variations and the general education given by the product supplier.

HH 226  Customer Service: Fast Facts for Home Health

Suggested Time to Complete Course & Test:1 3/4 Contact hoursCEUs: 0.00
This course takes some of the most important points of customer service - key points, lists, interests - and places them here. The order is somewhat logical, but each lesson also stands alone, point by point, piece by piece. Think of it as a “Reader’s Digest” version: condensed stories, all related but each about a different topic. This is the type of course that is valuable either as a preview or a review.

HH 232  Quality Customer Service for Home Health

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
The premise of this course is threefold: 1) we are in an industry that makes a difference, daily, in our customer’s lives, 2) quality customer service is the foundation upon which an organization’s success and profits are built, and 3) quality customer service is the key to success for any employee with customer service responsibility.

HH 234  Telephone Courtesy and Customer Service for Home Health

Suggested Time to Complete Course & Test:1 1/2 hours Contact hoursCEUs: 0.00
Because the telephone is a much used business tool, effective telephone skills are one of the cornerstones of quality customer service. This course is for anyone in the healthcare business who picks up the phone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer’s needs, and how to increase your ability to manage your customer’s perception.

HH 236  Grief: Its' Impact on Home Health

Suggested Time to Complete Course & Test:1 1/2 hours Contact hoursCEUs: 0.00
This course is for those who work with dying and injured patients and their families, whether in care delivery, marketing, billing or management. Its focus is to provide home health employees both an intellectual and emotional understanding of the impact of grief on the situations they face daily.

HH 238  Taking the Home Health Customer's Perspective

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
An important foundation of quality customer service is the ability to view your business and your approach from the customer’s perspective. This approach is called “empathy”. Without this element, service to your customers will lack the personal interest necessary to successfully respond to their needs. In essence, empathy asks the question: “How does the other person feel?”

HH 240  Common Courtesy and Professionalism for Home Health in the Home *

Suggested Time to Complete Course & Test:1 hour Contact hoursCEUs: 0.00
This course is focused on the professional courtesy required as we deal with customers. Certainly, every individual merits courtesy; however, illness, injury or disabilities create some special issues that need to be addressed. Take that and add the fact that the interaction home health providers have with their patient/caregiver is in a home, and the need for courtesy becomes even more profound.

HH 251  Durable Medical Equipment/Home Medical Equipment in the Home Health Environment

Suggested Time to Complete Course & Test:1 3/4 hours Contact hoursCEUs: 0.00
This course provides an overview of some of the most commonly provided durable medical equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and support surfaces, aids to daily living and mobility and ambulation. This information will furnish a general description of the equipment and its use as well as provide an understanding of other kinds of home medical equipment your patient might require.

HH 253  Rehab Equipment in the Home Health Environment

Suggested Time to Complete Course & Test:1 3/4 hours Contact hoursCEUs: 0.00
This course provides an overview of some of the most commonly used equipment for rehab, including some manual wheelchairs, sophisticated power chairs and other equipment that supports the day-to-day lives of its users. Though in this course “rehab” is used as a noun, it is actually a verb, a continuing process of adaptation for such patients – and the focus of that process to improve the functional capabilities of these individuals. Another common term is “Assistive Technology”.

HH 255  Respiratory Equipment in the Home Health Environment

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
This course provides an overview of some of the most commonly used respiratory therapy and related equipment for use in the home. This information will furnish a general description of the equipment and its use as well as provide an understanding of other kinds of home medical equipment our patients might require.

HH 360  Understanding COPD for Home Health *

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 1.25
This course centers around COPD, or chronic obstructive pulmonary disease, is a progressive disease that makes it hard to breathe. Progressive means the disease gets worse over time. It can cause coughing that produces large amounts of a slimy substance called mucus, wheezing, shortness of breath, chest tightness, and other symptoms.

HH 362  Dementia and Alzheimer's Disease *

Suggested Time to Complete Course & Test:1 1/2 hours Contact hoursCEUs: 0.00
This course provides up-to-date information on the types of dementia, signs and symptoms, diagnosis tools and pharmaceutical approaches, the progression of the disease as well as the unique care of the patient and care givers.

HH 452  Developing an Emergency Preparedness Program (EPP) for Home Health

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
This course focuses only on home health agencies even though some of the references include in-depth information on emergency preparedness for other organizations. Some of these providers include hospitals, long-term care home health agencies as well as intermediate care home health agencies for individuals with intellectual disabilities (ICF/IID).

HH 454  Preventing Workplace Violence in Home Health *

Suggested Time to Complete Course & Test:1 3/4 hours Contact hoursCEUs: 0.00
Identifying dangerous conditions and implementing control strategies is essential to reduce workplace violence and is the focus of this course. Often, the victims are workers who work alone or work independently in the field, as do many home health care employees.

HH 456  Fire Prevention Planning for Home Health Agencies *

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
This course offers guidance to home health organizations on the development of a fire prevention plan for use in the office. It also provides direction and background for home health agencies on how to prevent and respond to a fire in patient’s home.

HH 462  Fall Prevention Strategies for Home Health Agencies *

Suggested Time to Complete Course & Test:1 hour Contact hoursCEUs: 0.00
This course outlines the importance and urgency to reduce falls in the in the elderly. According to the National Council on Aging (NCOA), one in four Americans over the age 65 fall each year. Falls are the leading cause of fatal and non-fatal injuries for older adults, and they are costly—both in dollars and in quality of life.

HH 512  Respect, Confidentiality and Patient Rights for Home Health *

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in recognizing the dignity and humanity of your patients, treating all of the information they provide you as confidential, and knowing and responding to the rights and responsibilities of both you and your patients

HH 514  Safety and Readiness in the Home Health Environment *

Suggested Time to Complete Course & Test:1 hour Contact hoursCEUs: 0.00
The course has simple ways to prepare so that accidents either don’t occur or are dealt with quickly and assuredly. Safety can, and does, matter. Now, the critical point - Almost all of these deaths were preventable. See why and how in this course.

HH 520  Compliance in the Home Health Industry: Medicare *

Suggested Time to Complete Course & Test:1 3/4 hours Contact hoursCEUs: 0.00
This course is about compliance. Most specifically, compliance with Medicare and Medicaid rules. That does not discount the importance of compliance with the rules of accrediting organizations. Nor are we intentionally ignoring OSHA, DOT, are any other body (there are many) that make rules impacting home health.

HH 522  Infection Control & Air/Bloodborne Pathogens for Home Health *

Suggested Time to Complete Course & Test:1 3/4 hours Contact hoursCEUs: 0.00
With more and more patients being cared for in a home setting, it is essential that those of us associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients. With the proper knowledge this course provides, we protect ourselves and have the opportunity to educate and protect those we serve.

HH 532  Cultural Diversity & Communication/Language Barriers in Home Health *

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
In this course, we will be discussing communication and language barriers. Look at how you communicate in your everyday life. Men and women communicate differently. Add in people you don’t know, languages you can’t understand and cultures that do things differently, and you can see how we raise barriers without even thinking.

HH 540  Quality Assurance and Performance Improvements (QAPI) in Home Health *

Suggested Time to Complete Course & Test:1 1/4 hours Contact hoursCEUs: 0.00
The goals of this course are to describe the key components of the Quality Assessment and Performance Improvement (QAPI) program as well as the infection prevention and control standard and the requirements for integration into the QAPI program.

HH 556  Ethics and the Law for Health Care Professionals *

Suggested Time to Complete Course & Test:1 hour Contact hoursCEUs: 0.10
This course will discuss the ethics bridge that we cross every day with every decision that we make. This course cannot tell you what is right and wrong as there is no “law”. Only you can decide that, guided by your ethics.

Adapt 1119  Driver Safety

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.00

RR 2020  Maine Addendum for Preventing Sexual Harassment

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.00

Test 062119  Test

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.00

HME 406  Safety and Readiness at the Workplace 2020

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.10

HME 900  DME/HME 2020 Annual Refresher

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20

BASICS OF CUSTOMER SERVICE

CS 101  Quality Customer Service

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course goes beyond the abstract and offers piece by piece, step by step, information to employees seeking to provide quality customer service. The premise of this course is twofold: quality customer service is the key to success for any employee with customer service responsibility, and quality customer service is the foundation upon which an organization’s success and profits are built.

CS 102  Telephone Courtesy & Customer Service

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Effective telephone skills are the cornerstone of quality customer service. Clarity of speech, sincerity, and courtesy are essential to your success on the phone. This is for anyone who picks up the telephone and communicates with a customer. You will learn how to improve your telephone skills, how to understand your customer’s needs, and how to increase your ability to manage your customer’s perception.

CS 103  Grief: Its Impact on Your Customers and You

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Grief is the human reaction of sudden loss. It not only accompanies the loss of life, it is also a partner to those suffering a traumatic injury or those with a debilitating disease, both have to accept a change in plans and dreams. Grief affects our patients, their caregivers, and you, the service provider.

CS 104  Taking the Customer's Perspective

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
The objective of this course is to provide a genuine understanding of the HME/Rehab/Respiratory customer’s perspective. The course defines that perspective as empathy and discusses its unique role in quality customer service.

CS 106  Customer Service Fast Facts

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This lesson is a collection of fact-filled information about customer service, with lists, important points, rules and reminders. Think of it as a Reader’s Digest version: condensed stories, all related but each about a different topic.

CS 107  Common Courtesy and Professionalism in the Home *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course focuses on important points in showing respect for our disabled customers through our actions, words and courteous approach. It also offers some basics on common courtesies in the homes of our customer’s and dealing with their problems and complaints while there.

CS 401  Customer Service Representative - Refresher

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
A vital position within your company, a CSR needs great customer service skills, in-depth knowledge of equipment, a complete understanding of the intake process and the ability to understand and utilize all of the elements in the sales process. This review takes the full and complete courses and summarizes them to cover some of the key elements for many in the role of CSR.

CERTIFIED DME SPECIALIST

CDME 101  Practice Management *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
A Certified DME (Durable Medical Equipment) Specialist is required to wear many hats during their workday - everything from a warehouseperson, to a mechanic, a billing and accounting clerk and also a compliance manager. This course will illustrate how all of these disciplines interact and what you need to be aware of to remain compliant with state and national regulations that are a part of this industry.

CDME 102  Product/Supply Selection *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
A Certified DME (Durable Medical Equipment) Specialist’s job is to create a safe and comfortable environment for your patient/customer. That means you will have to check, double-check, verify, instruct and communicate effectively throughout the entire sales and follow-up cycles. Once the sale is made your work really starts! Your job is to provide products, deliver them and make sure they fit the client properly.

CDME 103  Client Interaction *

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
A Certified DME (Durable Medical Equipment) Specialist’s job is working with all kinds of customers. Those customers will be caregivers, patients, referral sources and are your clients and since you will soon be a subject matter expert on Durable Medical Equipment (DME), and they will come to you for advice, input and solutions. This course will deal with reimbursement and the intake process and also with HIPAA – the Health Insurance Portability and Accessibility Act.

COMPLEX REHAB TECHNOLOGY

CRTECH 101  Complex Rehab Tech - Introduction and Overview

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The title/term Complex Rehab Tech (CR Tech) is a new one to the Home Medical Equipment industry and rehab within the industry. Within physical therapy facilities, the term rehab technician has been used for someone who serves as a physical therapist’s assistant. In this role, the rehab tech assists with treating patients and preparing them for session, maintaining treatment areas and equipment, and some administrative duties.

CRTECH 201  Complex Rehab Tech - Anatomy and Physiology for Rehab – Terms and Principles

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
The implementation and understanding of AT (assistive technology) requires a basic understanding of clinical fundamentals, including anatomy, physiology, pathology and how disability affects function. Any alteration of the anatomy or physiology in a system can cause disorders, diseases and deformities. As we discuss and describe systems, we will give some examples of those disorders to help you place them into context.

CRTECH 301  Complex Rehab Tech - Manual Wheelchairs

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
Selecting the right wheelchair is a critical process. A wheelchair with the correct fit gives the user independence, mobility and a chance for a relatively normal life. Any problems can have serious medical consequences. A wheelchair that doesn’t fit properly also limits mobility and can severely frustrate the user. In addition, if the user is a child, a poorly fitted wheelchair can inhibit normal growth.

CRTECH 401  Complex Rehab Tech - Power Wheelchairs

Suggested Time to Complete Course & Test:3 3/4 hoursCEUs: 0.40
You should be already aware that a professional assessment is required, this just underscores the reasons why this is needed to determine which chair and modifications will best serve a particular person. In addition, consideration must also be given to whether or not a chair will be used by a person with a progressive condition. If this is the case, the chair will need to meet the individual’s changing physical requirements and that will impact the type of chair and controls – such as moving

CRTECH 501  Complex Rehab Tech - In the Home: Delivery Processes, Patient Education and Assessment

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Daily living can pose problems and situations an able-bodied individual would not be aware of. This course will help you understand how to educate your patient and assess their home environment to get the best results for their quality of care. This course also provides checklists and assessment forms to make sure nothing has been overlooked in finding the best possible solutions.

DRIVER/DELIVERY TECHNICIAN

DDT 101  Driver/Delivery Technician Fast Facts *

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.30
Often the Driver/Delivery Technician is the only one from an HME company the end-user ever knows and ever meets. That key of being “the” company brings great responsibility and great opportunities to make a positive different. This course is covers this important job – attitude, reimbursement, customer needs, and a detailed description of the delivery process.

DDT 102  Infection Control - Video *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Accompanied by a video, this course does a thorough job of covering the very specific universal precautions necessary for a driver/delivery technician, including details on cleaning and disinfecting, use of protective barriers and routine practices.

DDT 103  Home & Environment Assessment - Video *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
This course offers great detail in the team effort involved in assessment of the home and environment, with a focus on the role of the Driver/Delivery Technician. The course outlines what to review for home assessment, environmental risk factors and consideration of patient needs and concerns.

DDT 121  Manual Wheelchairs - Video

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Manual wheelchairs are among the most common products provided by HME companies, and also among the most critical and complex. This comprehensive course takes the Driver/Delivery Technician’s expertise with manual chairs to a whole new level, covering all of the details for wheelchair selection, operation, adjustment, maintenance and repair.

DDT 131  Comprehensive O2 Service - Video

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
The provision of medical oxygen is critical to the quality of our patient’s lives. This series of three courses (including DDT 132 and DDT 133) and accompanied by a video, fully explains the opportunity for the Driver/Delivery Technician to impact positively the lives of his respiratory customers. This first course offers a comprehensive overview of respiratory equipment and accessories.

DDT 132  Patient Education and Instruction - Respiratory Equipment

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Beyond delivery and set-up of the proper respiratory equipment, it is often the role of the Driver/Delivery Technician to instruct the patient and caregivers in its use and to create a comfort level of understanding and security for these new users. This comprehensive course, second in a series, offers item by item steps for setting up and instructing on oxygen equipment.

DDT 133  O2 Transport and Tracking *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.20

DDT 301  Driver/Delivery Technician Refresher w/Wheelchairs

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
To most of the customers of your company, as a Driver/Delivery Technician, you are the face of the company, often the only one your customer will ever meet. This refresher summarizes several of the of skills you need to possess concerning your daily tasks, courtesy in the home and home assessment. We also touch on the impact of grief on your customers and a small piece on the important issue of back safety. Finally, there is a great summary on manual wheelchairs.

DDT 302  Driver/Delivery Technician Refresher w/Oxygen

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
This refresher course is the same as DDT301, but focuses only on respiratory and is a great summary on oxygen delivery and patient instruction.

DDT 401  Driver/Delivery Tech Refresher: Including Wheelchair and Oxygen

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.20
This refresher course is the same as DDT302, but adds oxygen delivery and patient education for those companies that provide both wheelchairs and oxygen.

DURABLE MEDICAL EQUIPMENT

DME 101  Mobility Aids: Crutches & Canes

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
The key to enhanced mobility and safety is matching the aid to the user's needs, abilities, limitations and environment. To do this we need to understand the types of mobility aids available, how a to fit a device for the safest and most efficient use, and what the parameters are for matching both the device and the type of ambulation, or gait, the client should use.

DME 102  Mobility Aids: Walkers

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
The key to enhanced mobility and safety is matching the aid to the user's needs, abilities, limitations and environment. To do this we need to understand the types of walkers available, how a to fit a walker for the safest and most efficient use, and what the parameters are for matching both the walker and the type of ambulation, or gait, the client should use.

DME 103  ADLs: Aids for Activities of Daily Living

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
In order to be independent and functional, individuals need to be able to perform specific activities of daily living (ADLs). These ADLs are commonly categorized into functional basic (BADL) and instrumental (IADL) groups. In the basic ADL category you will find basic self-care tasks within the home, the instrumental category of ADLs covers a broader range of activities outside of the home.

DME 104  Softgoods and Rigid Orthotics for the Ankle & Foot *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course will look at some of the most commonly used off-the-shelf products that a provider of softgoods and bracing would need to know. We will provide a basic description, typical indications, any fitting information you may need to know before ordering a product and, if available, and a suggested HCPCS code for the product type.

DME 105  Softgoods and Rigid Orthotics for the Hand & Wrist *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In this course we are going to focus on soft and rigid orthotics for the hand and wrist. We will start with an overview of commonly used terms, common disorders and a brief look at the anatomical structure of the forearm and hand. We will provide a basic description, typical indications, any fitting information you may need to know before ordering.

DME 301  The Diabetic Foot: an Overview

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course is for people who currently work, or plan to work, in a job that requires interaction with diabetic patients, customers and caregivers. An understanding of diabetes as a disease and also the effects of diabetes on the body will make you a better clinician or practitioner. It will also prepare you for your role as a COF (Certified Orthotic Fitter).

EMERGENCY PREPAREDNESS

EMP 101  Basic First Aid

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This course is designed to give you an understanding of what to do in case of an emergency, how to speak to the 911 dispatchers and also how to recognize and respond to different situations with confidence and knowledge.

EMP 105  Fire Prevention Plan *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This course is not designed to provide you an actual fire prevention plan. Each structure from which a company operates its businesses is unique. Each company must create a fire prevention plan (as well as an evacuation action plan) that is unique to its operations, building(s) and in accordance with local and state fire regulations.

EMP 201  Workplace Violence Prevention *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
What is of great concern is that recent studies are indicating that instances of workplace violence are not only increasing in number but becoming more violent in nature. Upon completion of this course, the student will be able to define and describe many of the hidden signs that are the precursor to workplace violence and bring that to the attention of the proper authorities.

EMP 202  An Overview of Opioids

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
An epidemic of opioid abuse has invaded rural towns and urban cities alike and does not discriminate among socio-economic lines, race, age, or gender. An opioid overdose can happen to a member of your family, a friend, a co-worker or a patient. The purpose of this course is to enable you to understand the effects of opioids, how to recognize and overdose and how to respond if you do witness an opioid overdose.

EMP 301  An Emergency Action Plan *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Because so many potential emergencies face your business and because compliance with OSHA rules and regulations is an important part of everyone’s job, this course will take you through the most important things a company and its employees (you) must do. The most important thing is to develop an Emergency Action Plan (EAP).

EMP 401  Disaster & Business Recovery Planning *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Ultimately, the overall purpose of a Disaster Preparedness and Business Recovery Plan is to protect the lives and well-being of your company’s employees, visitors, and customers during a disaster and then to successfully restore your business function as quickly as possible.

HME: INDUSTRY and SERVICES OVERVIEW

HME 103  Understanding Medicare & Medicaid for DME

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
Understanding Medicare and Medicaid provides basic information to aid in the comprehension of these programs and their impact on the way we do business.

HME 104  An Overview of Reimbursement & Managed Care

Suggested Time to Complete Course & Test:1.1/2 hoursCEUs: 0.20
Probably the most essential aspect of success for the Home Medical Equipment business is getting reimbursed for the equipment and services you provide. Our goal in this series of lessons is to introduce you to the number of organizations that pay your company and what you have to do to get paid.

HME 105  Overview of HME and Its Players

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
This course offers a great overview of our industry: the types of equipment we sell, the customers we respond to; the many individual players in our industry, including the physicians and therapists who are responding to patient’s needs. Students will gain a great understanding of the types of agencies and regulations, governmental and private, which impact HME providers, their employees and their customers.

HME 110  National Patient Safety Goals

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In this course, we will review the National Patient Safety Goals The Joint Commission has determined relevant for a Home Care professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities.

HME 120  CHAP Annual Review

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
In this course, we will review the Annual Training that the Community Health Accreditation Program (CHAP) has determined relevant for a Home Care Professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities. This course DOES NOT cover everything necessary for compliance.

HME 130  ACHC Annual Review *

Suggested Time to Complete Course & Test:1 1/4 hour sCEUs: 0.10
In this course, we will review the Annual Training that the Accreditation Commission for HealthCare, Inc., (ACHC) has determined relevant for a Home Care Professional to know and follow. Even if your accreditation is with another agency, knowing these safety goals will prove beneficial during your day to day activities. This course DOES NOT cover everything necessary for compliance.

HME 150  Overview of the Globally Harmonized System

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The Globally Harmonized System of Classification and Labeling of Chemicals or GHS is an internationally agreed-upon system, created by the United Nations. It is designed to replace the various classification and labeling standards used in different countries by using consistent criteria for classification and labeling on a global level.

HME 201  Anatomy & Physiology Fast Facts: An Overview

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course is an overview of anatomy (the study of structures and organs of the body) and physiology (the study of the function of the body parts). For those new to health care practice, it is a good foundation upon which to build an understanding of the needs of our patients and customers!

HME 202  Diseases & Disabilities - Pediatric Onset

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
This course provides a brief overview of diseases and disabilities that most often have their onset in young children. It describes general causes and symptoms, and common treatments and equipment considerations. Consideration is given to the emotional needs and concerns of such patients and the importance of their relationship with the providers of home medical equipment products and services.

HME 203  Diseases & Disabilities - Early Adult Onset

Suggested Time to Complete Course & Test:1 1/2 hour sCEUs: 0.10
This course provides a brief overview of diseases and disabilities that most often have their onset in young adults (aged 20 - 50). It describes general causes and symptoms, and common treatments and equipment considerations. Consideration is given to the emotional needs and concerns of patients and their caregivers, with a special emphasis on the role of the providers of HME products and services.

HME 204  Diseases & Disabilities - Later Adult Onset

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course provides a brief overview of diseases and disabilities that most often have their onset in older adults over the age of 50. It describes general causes and symptoms, and common treatments and equipment considerations. Consideration is given to the emotional needs and concerns of such patients and their caregivers and the importance of their relationship with the providers of HME products and services.

HME 205  Diseases & Disabilities - Sudden Onset

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course provides a brief overview of the disabilities that are unexpected and sudden. The course describes the causes of sudden onset disabilities and describes some of the symptoms. Common treatments and equipment considerations are discussed.

HME 206  Diseases & Disabilities - Respiratory

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
This course provides a brief overview common respiratory diseases and disabilities. The course describes the causes of respiratory diseases and disabilities and describes some of the symptoms. Common treatments and equipment considerations are discussed.

HME 305  Infusion & Enteral Therapy

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course provides an overview of the types of therapies and medications offered through home infusion as well as the purpose and objectives of enteral feeding. Also included are the different types of infusion routes and access devices and the types of equipment available for these therapies.

HME 310  Basic DME and HME Equipment

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course provides an overview of some of the most commonly provided DME/HME equipment, consisting primarily of: bathroom and toileting equipment, hospital beds and supports surfaces, aids to daily living and mobility and ambulation. Along with descriptions of products and their application, information is given indicating the types of customers who will most likely use this equipment and other kinds of HME the patient might require.

HME 311  Rehab Equipment *

Suggested Time to Complete Course & Test: CEUs: 0.20

HME 312  Respiratory Equipment *

Suggested Time to Complete Course & Test:1 1/4 hourCEUs: 0.10
This course provides an overview of some of the most commonly used respiratory therapy and related equipment to meet the needs of those with respiratory challenges. The course does a thorough job of describing different oxygen therapy approach, CPAP, nebulizers, aspirators and ventilators. There is also a section on responding to infant needs with apnea monitors and phototherapy.

SAFETY, COMPLIANCE, AND ANNUAL TRAINING

HME 401  Respect, Confidentiality & Patient Rights *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is an introductory course on the critical importance of respect for your patients. That respect is reflected in: recognizing the dignity and humanity of your customers treating all of the information they provide you as confidential knowing and responding to the rights and responsibilities of both you and your customers. Significant in this course are the practical pieces on practicing confidentiality in your workplace.

HME 402  Infection Control and Air/Bloodborne Pathogens *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Fear of AIDS, the result of the human immunodeficiency virus (HIV), has been the primary focus of concern. However, HIV is just one of the bloodborne pathogens to which any provider of health care service is exposed. With more patients being cared for in a home setting, it is essential that those associated with home care understand the importance of practicing infection control, both for our benefit and for the benefit of home patients.

HME 403  Ergonomics in the Office *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Ergonomics is the study of workplace design: the study of how a workplace and the equipment used there can best be designed for comfort, safety, efficiency and productivity. It is the science of fitting the job to the worker. This course focuses on ergonomics in the office, especially as it relates to workstation set-up.

HME 404  Ergonomics in the Warehouse - Back Safety *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
According to the U.S. Department of Labor, over one million workers suffer back injuries each year. This doesn’t include other types of work related injuries such as neck strain and knee injuries. A very high percentage of these injuries could have been prevented and it is much easier to prevent injury than to repair an injury. This course will give you the information you need to protect your back and prevent injury.

HME 405  Hazardous Materials *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Because of the potential seriousness of safety and health problems due to chemical exposures, and to encourage processes to prevent the exposure, the Occupational Safety & Health Administration (OSHA) issued rules regarding the training on the handling of hazardous materials. Upon completion of this course, participants will be able to explain common hazards; identify planning and skills for the prevention of hazards from chemicals; and be aware of effective procedures in responding to chemica

HME 406  Safety and Readiness at the Workplace *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
The lessons in this course present simple ways to prepare so that accidents in the workplace either don’t occur or are dealt with quickly and assuredly. Emergency procedures in responding to some injuries are presented as well as fire safety and basic elements for first aid.

HME 407  Preventing Sexual and Other Harassment *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The first step in any education is creating awareness. This course is designed to help you become aware of your responsibility to make your workplace a comfortable place to work. This course makes note of two perspectives on this subject: how to avoid behavior that would make someone else feel uncomfortable and what to do when you feel harassed.

HME 408  Compliance in the HME Industry: Medicare *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
As an employee of an HME provider, it is essential that you understand the importance of compliance and how it affects billing, delivery, service, and all the elements of your company. The focus of this course is Medicare compliance because if you can understand and meet the standards and rules of Medicare, you will most likely meet the standards and rules for any other third party payer.

HME 412  Recognizing and Combating Healthcare Fraud, Waste and Abuse *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Fraud and abuse can be committed by people with Medicare (beneficiaries), physicians, pharmacies, home medical equipment suppliers, home health agencies, third parties or a combination of all. This course will educate staff members on fraud, waste and abuse including the characteristics and differences of fraud, waste and abuse as well as the obligation every employee has to detect, prevent, correct and report any activities pertaining to fraud, waste and abuse.

HME 413  HIPAA, HITECH and the 2013 Omnibus Rule *

Suggested Time to Complete Course & Test:1 3/4 hourCEUs: 0.20
This course describes in detail the Final HIPAA Privacy Rule, part of the Health Insurance Portability and Accountability Act or HIPAA. This element of the act protects the privacy of individually identifiable health information that is stored, processed or transmitted and gives individuals the right to be informed of the privacy practices of a health care provider and to be informed of their privacy rights with respect to their protected health information.

HME 414  Recognizing and Responding to Abuse *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
Because so many of our patients are the older adults (Medicare patients), most of the course will deal with the abuse, neglect and exploitation of the elderly. This in no way should be interpreted to diminish the importance or destructiveness of domestic violence and child abuse.

HME 415  Identifying Elder & Child Abuse *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.10

HME 419  An Overview of Ethics *

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
In this course, we will discuss the ethics bridge between "codified law" and "free choice" that we cross every day with every decision that we make. This course cannot tell you what is right and wrong as there is no “law”. Only you can decide that, guided by your ethics. Also, we will look into misconduct, proper behavior and how it all ties into ethics in your workplace.

HME 421  Cultural Diversity and Communication/Language Barriers *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
We live in a multi-cultural environment. This course is designed to make you more aware of your cultural surroundings. This course will not teach you about every single culture, their traditions and topics, but will illustrate what needs to be identified in your area. Communication is also identified along with multi-culturalism. There again, we will identify the best ways to leap over language barriers and to communicate more effectively with different cultures.

HME 423  HIPAA, CyberSecurity and You *

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
With the explosive growth of the Internet, we have seen parallel growth in attacks ranging from lone “hackers” all the way through international organized crime. You may have been a personal victim of identity theft, phishing, malware, or any number of different ways in-between. There are many reasons for attacks – disruption, enrichment, theft. This course touches on the Health Insurance Portability and Accountability Act (HIPAA) as a backdrop.

PROVIDER ENHANCED PATIENT CARE

PEPC1-0  Outcomes, Goals and Tracking for Managers

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC1-1  Understanding and Meeting Customer's Needs

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC1-2  Tips from Hardwiring Excellence

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC1-3  Complementary Products

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-1  Patient Liaison Training

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-2  The Patient Liaison Job Description

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-3  Customer Service and Customer Needs

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-4  The Anatomy of a Sale

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-5  Listening Skills

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-6  A Script for Communicating with Customers

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-7  Features - Benefits and Cross-Selling

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-8   Up-Selling - Good - Better & Best

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-9  Dealing with Customer Objections

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-1  Customer's Needs & the Technician's Role

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-2  Customer Service

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-3  Building Rapport with Customers

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-4  The Delivery Process

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-5  Home Assessment

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-6  Equipment Recommendations

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-7  Checklists & Assessment Forms

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC3-8  Powered Mobility & Recommendations

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC1-05  Implementation Overview for Managers

Suggested Time to Complete Course & Test:CEUs: 0.00

PEPC2-10  Activity - Pre-Delivery and Post-Delivery Communications

Suggested Time to Complete Course & Test:CEUs: 0.00

MANAGEMENT IN THE HME INDUSTRY

MGT 101  Overview of Management in HME

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30
This course is an introduction to the skills and functions of management, with the dedicated perspective of HME. It is a great survey of thoughts on management and leadership – the entering point for all of the rest of the management courses.

MGT 102  Leadership - An Introduction

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Influence is key to leadership. This course simplifies the process and discusses the impact of influence. Leadership goes beyond management techniques or supervision, it is a style built on integrity and consistency – a great start for anyone looking at management in an HME company.

MGT 103  Leadership - Management - Motivation

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
A real key to success in management is motivation, helping employees to be their best. This course offers some good tips on building teamwork and a positive work climate, especially through the constant change inherent in our industry.

MGT 104  Managing Conflict in the Workplace

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
This course is written from two perspectives of management. The first is that often you will be called on to help resolve conflict between two parties, departments or employees - a difficult but eminently valuable task. The second is that you are often in the middle of conflict yourself – whether caused by you or directed at you. This course speaks to dealing positively with you own conflict situations.

MGT 105  Effective Management of Meetings

Suggested Time to Complete Course & Test:1 3/4 hourCEUs: 0.20
Running an effective meeting is not rocket science, but it seems to be a rare skill. This course focuses on the simple elements of having meetings with purpose, creating and following an agenda, and managing the interpersonal elements inherent in any meeting.

MGT 201  Introduction to Employment Law *

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Even for the smallest business, there are several laws that impact how you must treat employees. How about a straight-forward course that explains the laws related to employment, encourages the proper application, and simplifies the entire process?

MGT 202  Human Resources Management in HME *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
How do you make the right decision in interviewing for employees? This course offers practical tips, including making certain your approach is legal and proper, your goals clear and your final results successful.

MGT 203  A Layperson's Guide to Law in the HME Industry *

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
Written with the assistance of Jeff Baird of the law firm: Brown & Fortunato , this course offers an overview of the laws that impact our industry, written at a level for all to understand.

MGT 301  Business Planning *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
One of the primary responsibilities (and opportunities!) of a business owner or manager is to establish and communicate the direction of the business through planning. Perhaps the most effective tool in meeting this responsibility is the creation of a Business Plan. This course will help you in create your business plan or assist you in evaluating your current plan.

MGT 302  Managing by the Numbers

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
One of the most important things an HME business has is the ability to generate and utilize accurate and timely information on the company’s performance. This information is needed by both internal and external parties in order to monitor, evaluate and act on business results. This course works to make that process practical and useful, especially for those new to the financial side of business.

ORTHOTICS

ORT 101  Introduction to Orthotics *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The field of orthotics – devices that are externally applied to a part of the body to correct deformity, improve function, or relieve symptoms of a disease – is a growing field in the Home Medical Equipment Industry. This course is one of four that offers a comprehensive introduction to orthotics in the HME Industry. Accepted by ABC for credit.

ORT 102  Lower Extremity Orthotics *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
This course goes into great detail on the body’s lower limbs and the conditions that impact our ankles, knees and hips. Orthosis by orthosis, you will learn the proper equipment response to meet the needs of our patients. Accepted by ABC for credit.

ORT 103  Orthoses for the Spine and Neck *

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
This course goes into great detail regarding issues and solutions around the spinal cord, a complex and fascinating collection of bone, ligaments, disks, and nerves – all required to support significant stress and offer continued flexibility. Accepted by ABC for credit.

ORT 104  Upper Extremity Orthotics *

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The hand, elbow and shoulder are actually among the most complex joints – quite a combination of ligaments, tendons, bones and nerves. When you think of how much our upper extremities are involved in our work and play, every day, it’s no surprise that there are a number of challenges and a number of orthotic solutions. Accepted by ABC for credit.

PROFESSIONAL/PERSONAL DEVELOPMENT

PPD 101  Better Communication in the Workplace

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course focuses on the positive communication skills for everyone in an office, in every job, employee and employer. We’ve always known communication is key to great customer service, but it is also key to relationships in the workplace. We will hone your skills in active listening and expressing yourself positively, but directly.

PPD 102  Dealing With Conflict & Difficult People

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
This course discusses conflict in the workplace, but the heart of conflict goes to dealing with difficult people, because they tend to be at the heart of every conflict. This course utilizes your communication skills and your ability to change your perspective, your approach to conflict and to difficult people – a positive approach to working through conflict to strengthen interpersonal relationships.

PPD 104  Professionalism: The Internal

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10
This is the first of two courses on Professionalism. The other, PPD105 focuses on the external aspects of professionalism: customer service, professional appearance, professional interaction and attitude, and business etiquette. This course literally considers the heart of the matter, those elements of your attitude and behavior that affect your work every day: self-confidence, ethics, and the professional approach to dealing positively with issues of diversity and persons with disabilities.

PPD 105  Professionalism: The External

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.10
This is the second of two courses on Professionalism. The first, PPD104, considers the internal aspects of professionalism: self-confidence, ethics, and finally our view towards diversity and persons with disabilities. This one focuses on the external aspects of professionalism: customer service, professional appearance, professional interaction and attitude, and business etiquette. It will confirm much of what you already know are the elements of a professional: how professionals act with cu

PPD 201  Stress Vs You: Winning the Battle

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Our intent with this course is to help you take a look at the stress in your life and seriously consider how you can better deal with it. This course helps identify causes and reactions to stress, but more importantly, offers suggestions for positively dealing with stress in our work day and our workspace.

PPD 202  Stress Management: Dealing with Time, Technology & Finances

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This course is a companion to PPD 201, but focuses most significantly on organizational elements to bring order to your life and satisfaction day to day. Key to organization is time management, including creating time for those activities beyond work – family and friends and recreation. We discuss positive ways to manage your personal finances to relieve the day to day stress that impacts your work and your home.

PPD 204  Ethics in the Workplace *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
This course will discuss the ethics bridge between "codified law" and "free choice" that we cross every day with every decision that we make. This course cannot tell you what is right and wrong as there is no “law”. Only you can decide that, guided by your ethics. What we will also illustrate are different approaches you may take to the scenarios you encounter to maintain ethical behavior - including what we would think is the ethical response

PPD 301  Business Writing

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
One of our most requested topics, this course does a great job of summarizing and clarifying the skills needed for business writing: formatting business letters, memos and emails and writing for clarity. It is a reference you will use again and again.

FOUNDATIONS OF REIMBURSEMENT

REM 101  Reimbursement: Orders and the Intake Process

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
This course examines the intake process closely. The first part is the equipment and services we provide, often necessary to sustain life, always necessary for quality of life. The second part is being reimbursed for those services. Additionally, it addresses the assignment decision, mandatory claim submission, waiver of liability issues and payment categories. Included throughout the course are commonly used terms and their definitions.

REM 102  Reimbursement and Documentation

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
This course covers the critical element of DOCUMENTATION. For Home Medical Equipment (HME) providers, documentation is the key to payment. The foundation of reimbursement is based on a proper order intake, documentation is truly what insurance companies use to determine reimbursement. Each lesson within this course defines and makes clear the elements involved in the entire documentation process.

REM 103  Reimbursement: Billing and Coding

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
As part of the operational flow, it is the billing department that takes over when the intake process is complete. The billing department should actually provide a check and balance over the intake process, ensuring that after their job is complete, payment will be received. This course completes the steps of an efficient reimbursement process – a final quality control check and generation of bills.

REM 104  Reimbursement: Accounts Receivable Management and Collections

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.30
The last step in a chain of events that leads to payment is the topic of this course, Accounts Receivable (A/R) Management and Collections. This is the most analytical and perhaps the most challenging of all the steps. Welcome to the world of investigation and research and the piece that makes you the A/R expert! In this course, we will address the final steps in this process.

REM 202  Medicare Documentation Fast Facts

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30
This course is intended as one of our Fast Facts courses. This course complements those courses but is different because it is intended, in quick form, to give you a great, to-the-point perspective on billing for Medicare, with a focus on what is required for each type of equipment. However, it is also intended as a reference for you – so that at any time, you can come and review requirements for each piece of equipment or the supplies we provide.

REM 401  Reimbursement Refresher

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
There may be no more important position within an HME company than that of billing specialist. In simplest terms, no payment – no company. This review, culled from the full courses in reimbursement, covers some of the key elements for many in the role of reimbursement specialist and serves as a refresher to get back to the basics.

RETAIL - SALES

SLS 101  Sales Basics

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course provides an introduction to sales in the Home Medical Equipment (HME) industry. We discuss the importance of a positive attitude, how you can provide service to your customer, and how to act like a professional. We also discuss how to deal with the stress of selling and your company’s expectations of you.

RET 101  Retail Sales Foundation

Suggested Time to Complete Course & Test: CEUs: 0.10

SLS 102  Sales Knowledge

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
In this course, we discuss what you need to know to successfully sell HME products and services. You’ll learn methods and strategies to get the information you need to heighten your selling ability.

RET 102  Retail Sales and Your Customers

Suggested Time to Complete Course & Test: CEUs: 0.20

SLS 103  Sales Planning

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30
Sales Planning will explain, in detail, how to set up an effective system that will maximize the time you spend selling and will prepare you to have answers to potential questions before you make a call.

RET 103  Retail Products

Suggested Time to Complete Course & Test: CEUs: 0.20

SLS 104  Prospecting

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
There are four primary ways you can increase your sales revenue: add new products and/or services; increase revenue from existing customers; recapture lost customers; add new customers. The key to real growth is to increase the final category - new customers. To add new customers, you must prospect for them. While prospecting can be a challenging activity, it is the primary key for successful growth and satisfaction in a sales career.

SLS 105  Sales Calls

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.20
This course shows you how to make a winning sales call and teaches you skills for effective in-person sales calls. This information describes what you need to know to become an innovative, capable and successful salesperson.

SLS 106  Telephone Sales

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Telephone sales are a very important part of the HME industry. In some situations telephone salespersons also provide customer service to support outside sales. This course guides you in how to use effective sales calls over the telephone.

SLS 201  Managed Care: Sales & Sales Management

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
The purpose of this course is to give your team the knowledge and a step-by-step process it needs to build a profitable managed care business line. We will help you understanding the types of MCOs that exist, their potential (and challenges) and your approach to getting that business (if the benefits outweigh the challenges).

RET 302  Retail Reporting

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.10

SLS 401  Sales Refresher

Suggested Time to Complete Course & Test:1 1/2 hourCEUs: 0.20
There is no more unique sales environment than the HME industry. You deal with a variety of customers and perspectives, in person and on the phone. This review summarizes, culled from the complete courses, some of the skills and pieces of knowledge necessary to your everyday tasks: sales and organizational skills, telephone courtesy, compliance with Medicare, customer service and finally, business writing.

REHAB/RESPIRATORY REPAIR

MRT 101  Proper Multimeter Use

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.20
The multimeter will probably be the single most useful tool a wheelchair technician uses. It measures voltage, current, resistance, and other electrical quantities. This course describes the functions of the multimeter and shows you how to use it.

MRT 105  Manual Wheelchair Repair

Suggested Time to Complete Course & Test: CEUs: 0.20

MRT 201  Power Wheelchair Basics

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Anyone who orders or services power wheelchairs needs to know the basics of how these machines work. This introductory course describes the functions, major components, batteries, motors, controllers, joysticks, chargers and programmers of the power wheelchair. It also provides you with an understanding of how these components work together as a system.

MRT 202  Wheelchair Batteries

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Proper battery selection as well as charging and handling procedures are essential for reliable power wheelchair performance. This course begins with a description of batteries and continues with battery operation, selection, testing, and replacement.

MRT 203  Power Wheelchair Preventive Maintenance and Troubleshooting

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Power wheelchairs, like all vehicles, require regular scheduled maintenance for reliable performance. This course covers routine maintenance as well as basic troubleshooting. Basic troubleshooting includes checking the chair mechanically and structurally, as well as considering the environment that impacts power chair operation.

MRT 204  Power Wheelchair Electronics and Theory of Operation

Suggested Time to Complete Course & Test:2 1/2 hoursCEUs: 0.30
In order to eliminate guesswork when diagnosing and troubleshooting the drivetrain of a power wheelchair, the service technician requires an understanding of some key electrical and electronic concepts. Not a generic course in electricity, this course selectively covers the concepts that are relevant and practical for the power chair technician.

MRT 205  Power Wheelchair Repair: Drivetrain Components

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
Motors, gearboxes, controllers, joysticks, connectors, batteries and chargers are described with detailed information about diagnosis and repair. The emphasis of the course is on practicality and usefulness. Its approach is to provide detail that is consistent with the function of the service parts offered by most power chair manufacturers.

MRT 301  Introduction to Respiratory Repair

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Everyone who repairs respiratory equipment needs a basic working knowledge of human oxygen needs, oxygen concentrators, aerosol units, suction machines, and the compressors that power these units. They also need an understanding of safe working habits and to know the difference between preventative maintenance, troubleshooting, and repairs. In addition, handy troubleshooting tips and service documentation requirements are included in this course.

MRT 302  Basics of Compressors

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
Compressors power many home respiratory equipment units. This course explains the functions of air compressors and the type used in different respiratory units. It describes how to repair a compressor top end and how to swap out a rebuilt unit for one that doesn’t function properly.

MRT 303  Oxygen Concentrators

Suggested Time to Complete Course & Test:4 hoursCEUs: 0.40
Oxygen concentrators are electrically powered machines that filter room air, separate out the oxygen and deliver it to the patient. This detailed and thorough course discusses how concentrators function. It provides photographs of their features and describes what they do. It tells how to perform preventive maintenance, troubleshoot, and make basic repairs.

MRT 304  Aerosol Machines & Suction Machines - Troubleshooting and Repair

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
Aerosol units, also called nebulizers or compressor nebulizers, are small devices that spray medication in a fine mist so the patient can easily inhale it. This course discusses how aerosol units function. It provides photographs of their features and describes what they do. It tells how to perform preventative maintenance, troubleshoot, and make basic repairs.

MRT 401  Repair Technician Refresher

Suggested Time to Complete Course & Test: CEUs: 0.10

ATP/RTS/RESNA REHAB COURSES

RTS 101  The Role of the RTS and Rehab Companies

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
This course on funding and billing for rehab takes the approach of addressing both the RTS/ATP and the reimbursement specialist because of the critical need for taking a team approach to funding. If you are an RTS working to become an ATP, you need to understand how complex the actual submission can be. This course summarizes the various sources of funding, and then gets very specific about billing and coding rehab, with a focus on Medicare and some of the new regulations regarding cushions a

RTS 201  Anatomy and Physiology for Rehab

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30
This course is a fairly detailed description of A&P as it relates to those offering equipment and services for rehab. For the RTS working to become an ATP, it's a great introduction before you dive into seating systems - you will become familiar with terms and descriptors that will be part of your everyday life. For others, you will find this course a good summary of some very complicated concepts. It is a good foundation upon which to build an understanding of the needs of our patients and c

RTS 202  Terminology and Biomechanics Related to Seating and Positioning

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This course gives definition to many of the things you already know intuitively about seating and positioning and making certain the body is balanced and upon completion of this course you will be able to explain the biomechanical principles most basic to seating and positioning. The second half of this course focuses on the language and the anatomical reference systems of seating and positioning, soon to be your second language as an RTS working to become an ATP.

RTS 203  Positioning Goals & Assistive Technologies for Positioning Effectiveness

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20

RTS 204  Proper Seating and Positioning - Evaluation and Application

Suggested Time to Complete Course & Test:2 3/4 hoursCEUs: 0.20

RTS 205  Pressure Ulcer Prevention and Management

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
More than 1 million patients in the US will develop pressure ulcers this year. Many have no conception of the difficulty, the complications or the pain from these often dramatic wounds. You will note several pictures in this course that many be hard for many to view, but critical to your understanding.

RTS 206  Power Mobility Under Medicare

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
With the elimination of the CMN requirement for motorized wheelchairs, manual wheelchairs and power operated vehicles, funding such equipment through Medicare has changed significantly. In addition to changes in documentation requirements, other Medicare funding changes have altered the manner in which suppliers are paid by Medicare.

ASSISTIVE TECHNOLOGIES - PRINCIPLES and PRACTICES

RTS 301  Introduction and Overview of Assistive Technologies (Pre-ATP and NRRTS)

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This course and all of the RTS 300 series courses are designed to give you the information you need to pass the RESNA exam to become a CRTS. These courses are based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. The Cook & Hussey is an outstanding textbook, detailed in every way, but difficult to read. Our whole focus is making the text understandable, usable, and direct.

RTS 302  A Framework for Assistive Technologies

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This is the second in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 2 of that text, A Framework for Assistive Technologies.

RTS 303  The Disabled User of Assistive Technologies

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is the third in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 3 of that text, “The Disabled Human User of AT”.

RTS 304  Delivering Assistive Technologies Services to the Consumer

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is the fourth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 4 of that text, “Delivering AT Services to the Consumer”.

RTS 305  Seating Systems as Extrinsic Enablers, Pressure Management

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is the fifth in a series of courses designed to prepare you to take the RESNA exam to become as ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 6 of that text, “Seating Systems as Extrinsic Enablers, Pressure Management”.

RTS 306  Control Interfaces for Assistive Technology

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
This is the sixth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 7 of that text, “Control Interfaces for Assistive Technology”.

RTS 307  Computers as Extrinsic Enablers for Assistive Technologies

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This is the seventh in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 8 of that text, “Computers as Extrinsic Enablers for Assistive Technologies”.

RTS 308  Augmentative and Alternative Communication Systems

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
This is the eighth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 9 of that text, “Augmentative and Alternative Communication Systems”. Note: Other than seating and positioning, there are more questions on AAC than any other topic!

RTS 309  Technologies the Enable Mobility and Control of the Environment

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
This is the ninth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapters 10 & 11 of that text, “Technologies that Enable Mobility and Technologies that Aid Manipulation and Control of the Environment”.

RTS 310  Sensory Aids for Persons with Visual or Auditory Impairments

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This is the tenth in a series of courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapter 12 of that text, “Sensory Aids for Persons with Visual or Auditory Impairments”.

RTS 311  Assistive Technologies in the Context of the Classroom and Work

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This is the last in a series of eleven courses designed to prepare you to take the RESNA exam to become an ATP and based on a review of the Cook and Hussey book, Assistive Technologies, Principles and Practice. This course covers Chapters 13 and 14 of that text, “Assistive Technologies in the Context of the Classroom” & “Assistive Technologies in the Context of Work”.

RTS 400  Comprehensive Review for the RESNA Exam

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.40

RESPIRATORY THERAPY

RSP 101  Transitioning from the Hospital to Homecare: Respiratory Therapists

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
This course covers the many unique aspects of respiratory care through an HME provider - especially relevant for those coming from working respiratory in a hospital. We detail who our customers are and their needs, then create a better understanding the home care and HME industry as a whole. Next is a specific discussion on the role of respiratory therapists in home. Finally, a quick piece on ethics and your role. AARC accepted for RT credit

RSP 201  Respiratory and Cardiopulmonary Anatomy and Physiology

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30
This course is a fairly detailed description of A&P as it relates to those offering equipment and services for customers with respiratory needs. For the Respiratory Care professional, it's a great review and overview of the terms and descriptors that will be part of your everyday life. For others, you will find this course a good summary of some very complicated concepts. It is a good foundation upon which to build an understanding of the needs of our patients and customers! AARC accepted for

RSP 202  Respiratory Disease Processes and Disease Management

Suggested Time to Complete Course & Test:3 1/4 hoursCEUs: 0.30
As to the diseases themselves, we will describe the causes of respiratory diseases and disabilities and describes some of the symptoms. Common treatments and equipment considerations are discussed. And most specifically, we will cover in depth the concept of disease management, using COPD and asthma as our best examples of the differences you make through taking the lead in this area. AARC accepted for RT credit

RSP 203  Transitioning from the Hospital to Homecare: Respiratory Therapists - Assessments *

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
Upon completion of this course, the participant will be able to describe the processes in a best practices approach to discharge and delineate the differences in what resources are available and what responsibilities ensue to the therapist in hospital care versus home care AARC accepted for RT credit

RSP 204  Sleep Disordered Breathing Identification and Treatment

Suggested Time to Complete Course & Test:3 hoursCEUs: 0.30
This course discusses in depth the broad category of sleep-disordered breathing (SDB). You have seen and heard the terms sleep apnea or obstructive sleep apnea, but there are other types of SDBs that impact sleep and restfulness - SDB is a broader term than that describes all those forms of sleep-disordered breathing. In this course we will discuss the primary causes of SDB and their treatment. AARC accepted for RT credit

RSP 301  Comprehensive Respiratory Service

Suggested Time to Complete Course & Test:1 3/4 hoursCEUs: 0.20
The role of the Respiratory Therapist in the home is key for those who depend on oxygen for a better quality of life, and oftentimes, for their life itself. This course offers detailed information on the types of equipment that your company, as an HME provider, may offer in the home. AARC accepted for RT credit

RSP 302  Patient Education and Instruction - Respiratory Equipment *

Suggested Time to Complete Course & Test:2 hoursCEUs: 0.20
The Respiratory Therapist is THE primary source of education and guidance for our HME customers who depend on you and your company for respiratory care. This course outlines the value and processes of well-presented patient/caregiver instruction, and explains the full processes for delivery and instruction for concentrators, compressed oxygen, liquid oxygen, CPAP machines, and aspirators. AARC accepted for RT credit

RSP 303  Aerosol Therapy - A Comprehensive Overview

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
This course is unique in that in addition to the overview of nebulizers and equipment instruction, we include some aspects that are not likely contained within the role of your company, such as providing metered dose inhalers or dry powder inhalers. We also review the medications that your customers may be taking -so that you can fully understand, be able to note and address concerns, and serve as the primary liaison between your customers and the rest of the respiratory team. AARC accepted f

RSP 401  Customer Service and Courtesy: The Role of the Respiratory Therapist *

Suggested Time to Complete Course & Test:1 hoursCEUs: 0.10
This course is focused on the professional courtesy required as we deal with customers. As a Respiratory Therapist, you do a great deal of your work in the patient's home. Often your customers have not only respiratory challenges, but they also may have other disabilities that impact them and their relationship with you. Taking all of that into consideration, the need for courtesy and quality customer service becomes profound. AARC accepted for RT credit

ANNUAL REVIEW COURSES

HME 900  Annual Refresher

Suggested Time to Complete Course & Test:1 3/4 hour sCEUs: 0.20
This refresher is designed to review method and ideas that are important to your work every day. You will notice that we choose to go beyond the minimum and take a broader perspective. All of the information in this review was taken from the full courses you have already completed in customer service, HIPAA, confidentiality, professionalism and sexual harassment.

HME 901  Safety Issues Annual Refresher

Suggested Time to Complete Course & Test:1 1/2 hoursCEUs: 0.20
This refresher course takes the complete courses and summarizes them to offer valuable information regarding infection control, hazardous materials management and safety and readiness at the worksite.

HME 911  HME Professional Annual Refresher

Suggested Time to Complete Course & Test:1 1/4 hoursCEUs: 0.10
The heart of an organization is its office staff – they perform the functions that keep the company moving forward and deal with customers on a daily basis. This refresher summarizes the complete courses of describe some of those key elements of your job from telephone skills to ergonomics in the office. We will also include the impact of grief on your customers and the ways for you to respond, include simple guidelines for handling letters, memos and emails.

HME 912  Warehouse Professional and Repair Technician Annual Review

Suggested Time to Complete Course & Test:1 hourCEUs: 0.10
This review is intended to offer you in the warehouse and in repair a review on the “softer” side of your job. This review summarizes, culled from the complete MED U courses, three final pieces that you may use every day. The first is back safety – maximizing your health and minimizing your risk in the warehouse. The second is understanding the impact that grief may have on the customers with whom you may deal. The final piece is a quick review of telephone skills and customer service.

HME 919  Foundations For Management & Clinicians Annual Refresher

Suggested Time to Complete Course & Test:2 1/4 hoursCEUs: 0.20
Management has a myriad of responsibilities. We offer reminders on some of some of the skills and pieces of knowledge necessary to your everyday tasks. We also reinforce the skills that your staff need – allowing you to become a more effective coach.

Special Programs

COMPETENCY CHECKLIST - EQUIPMENT

COMPETENCY CHECKLIST - PERSONNEL

Please Note:

All credentialing, licensing, and accreditation agencies reserve the right to accept or deny any ongoing education that does not meet their continuing education criteria. Please do not select courses that you have previously submitted to your accrediting body for your certification.