HealthTrainU™ Offers Personalized Healthcare Courses.

HealthTrainU™ now offers you individual courses for your specific needs. If you need just a few credit hours to fulfill your licensing, credentialing or compliance requirements, we are here to assist you! As an IACET Accredited Provider, you can be sure HealthTrainU education meets and exceeds the accreditation standard we must adhere to. Some courses are also approved or accepted by other credentialing agencies. Look for your organization beside the course title.*

Every HealthTrainU course is researched and developed by industry experts, so you know our content is top-notch and available to you at any time on-line. A certificate is awarded upon successful completion (score of 80% or better) and you have the ability to access your Certificate and Student Transcript for one year from sign-up.

Simply select the area of study to see the categorized courses. Clicking on those links will bring up the courses in that library. From there, click on “Add To Cart” and then go on to the next step. Please feel free to call us at: 919-785-1214 x 329 or at: [email protected] if you are having any difficulty or questions.

Image
1 3/4 hours

SLS101: Sales Basics

Sales in the Home Medical Equipment industry is about far more than closing a transaction — it is about building meaningful relationships, understanding patient needs, and delivering solutions that genuinely improve people's lives. This course provides a comprehensive and practical introduction to the foundational principles of HME sales, equipping new and developing sales professionals with the knowledge, mindset, and skills needed to represent their organization with confidence and integrity. Topics covered include the critical role of a positive attitude in driving sales success, strategies for delivering exceptional service that sets you apart, and the professional presentation — in appearance, demeanor, and mindset — that builds the trust and credibility every effective salesperson needs. The course also addresses the very real pressures that come with a sales role, offering practical guidance on managing stress and aligning your efforts with your organization's expectations and goals. Because in HME sales, success is built on relationships — and relationships begin with the right foundation.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
Image
1 1/2 hours

SLS102: Sales Knowledge

In HME sales, knowledge is your most powerful asset. The more deeply you understand your company, your products, and the customers you serve, the more naturally and effectively you can position solutions that genuinely meet patient needs — and the greater your ability to build the trust that turns a conversation into a lasting professional relationship. This course equips HME sales professionals with the strategies and frameworks needed to develop and apply the knowledge that drives sales success. From learning how to gather the right information about your customers and their needs, to deepening your understanding of the products and services your organization offers, this course provides a practical and actionable roadmap for elevating your selling ability and closing sales with confidence, credibility, and genuine patient-centered intent.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
Image
2 1/2 hours

SLS103: Sales Planning

In HME sales, the work that happens before a sales call is just as important as the call itself. Thoughtful planning and deliberate preparation are the hallmarks of a sales professional who consistently performs at a high level — and this course is designed to help you build exactly that foundation. This course provides a detailed and practical guide to sales planning, walking HME sales professionals through the process of developing an effective, replicable system that maximizes selling time, anticipates customer questions, and positions every sales call for success before it even begins. From organizing your approach to preparing confident, well-informed responses to the questions most likely to arise, this course equips you with the structure and discipline that separates good salespeople from truly exceptional ones. Because in sales, preparation is not just a best practice — it is the bedrock of consistent, sustainable success.
Price: $25.00 CEUs: 0.30
*IACET
0.2
CEUs
Image
1 hour

SLS104: Prospecting

Sustainable sales growth in the HME industry ultimately comes down to one fundamental activity: finding and winning new customers. While adding new products, increasing revenue from existing accounts, and recapturing lost customers all contribute to a healthy sales operation, it is the consistent acquisition of new customers through effective prospecting that drives real, long-term growth — and defines the trajectory of a truly successful sales career. This course provides HME sales professionals with a focused and practical exploration of prospecting — one of the most challenging and most rewarding activities in the sales process. From understanding why prospecting is the cornerstone of sustained growth to developing the strategies and habits that make it a consistent and productive part of your sales routine, this course equips you with the mindset and methodology needed to approach prospecting with confidence, purpose, and the persistence that turns potential into results.
Price: $20.00 CEUs: 0.10
*IACET
0.1
CEUs
Image
1 1/2 hours

SLS105: Sales Calls

Every element of your sales training comes together in this course — the culminating resource that translates preparation, knowledge, and strategy into the art of the sales call itself. Whether you are meeting a referral source face-to-face, connecting over video, or engaging by phone, the skills and principles covered in this course are universally applicable and immediately impactful across every sales format. This course provides HME sales professionals with a comprehensive guide to making winning sales calls — from the opening moments of an interaction through to a confident and effective close. Drawing on the foundational skills developed throughout the SLS series, this course equips you with the practical techniques, adaptive communication strategies, and professional presence needed to become the kind of innovative, capable, and consistently successful salesperson that referral sources trust and patients benefit from.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
Image
1 1/2 hours

SLS106: Telephone Sales

In an industry where in-person interactions are becoming less frequent, the telephone has emerged as one of the most powerful and indispensable tools in the HME sales professional's toolkit. The ability to build trust, communicate value, and guide a customer toward the right solution — all without the benefit of face-to-face connection — is a distinct and highly valuable skill that sets exceptional telephone sales professionals apart. This course provides HME sales professionals with a comprehensive guide to effective telephone sales, covering the strategies, communication techniques, and customer-focused approaches needed to make every call productive, professional, and relationship-building. The course also explores the important dual role many telephone sales professionals play — serving not only as a sales resource, but as a trusted customer service partner who supports the broader sales team and ensures a consistently positive experience for every customer they interact with. Because in telephone sales, your voice is your most powerful tool — and this course helps you use it to its fullest potential.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
Image
1 1/4 hours

SLS201: Managed Care: Sales & Sales Management

Managed care represents a significant and complex opportunity for HME organizations — one that, when approached with the right knowledge and strategy, can become a profitable and sustainable business line. This course is designed to give your sales team the foundational understanding and step-by-step framework needed to evaluate, pursue, and build a successful managed care business with clarity and confidence. Participants will develop a thorough understanding of the types of Managed Care Organizations (MCOs) operating in the marketplace today, the opportunities and challenges each presents, and the strategic approach needed to determine whether — and how — to pursue managed care contracts that make sound business sense for your organization. By combining market knowledge with a practical, process-driven sales approach, this course equips HME sales and sales management professionals to navigate the managed care landscape with the insight and intentionality that profitable growth demands.
Price: $20.00 CEUs: 0.10
*IACET
0.1
CEUs
Image
1 1/2 hour

SLS401: Sales Refresher

There is no more unique sales environment than the HME industry. You deal with a variety of customers and perspectives, in person and on the phone. This review summarizes, culled from the complete courses, some of the skills and pieces of knowledge necessary to your everyday tasks: sales and organizational skills, telephone courtesy, compliance with Medicare, customer service and finally, business writing.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
Image

RET101: Retail Sales Foundation

Success in a retail HME setting requires a uniquely broad and well-rounded skill set — one that spans product knowledge, customer communication, fitting and usage guidance, reimbursement processes, and the legal considerations that come with accepting and processing claims. This course is intentionally designed to reflect that diversity, providing retail staff with the comprehensive foundational knowledge needed to navigate every dimension of the retail HME environment with confidence and professionalism. Whether you are new to retail or transitioning from another area of HME practice, this course builds the essential foundation that will support your effectiveness at every point of customer interaction — from helping a patient select and fit the right product, to clearly explaining reimbursement options and ensuring that claims are handled with full legal awareness and compliance. In retail, your customers are counting on you to be their guide — and this course ensures you are ready to fulfill that role.
Price: $20.00 CEUs: 0.10
*IACET
0.1
CEUs
Image

RET102: Retail Sales and Your Customers

Retail HME customers are not typical consumers — they are individuals navigating health challenges, often under significant time pressure, who may be unfamiliar with the products available to them, uncertain about what they need, and unsure how to use what they receive. Serving these customers well requires more than product knowledge; it demands a thoughtful, empathetic, and highly personalized approach that meets each individual exactly where they are. This course equips retail HME professionals with the communication skills, patient-centered mindset, and practical strategies needed to guide, educate, and support customers through what can be an unfamiliar and stressful process. From helping customers identify their needs and understand their options to ensuring they leave with the confidence and knowledge to use their products correctly, this course prepares retail staff to deliver the kind of compassionate, clarity-driven service that makes a meaningful difference in the lives of the customers they serve.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
Image

RET103: Retail Products

In retail HME, the right product — properly selected, correctly fitted, and delivered at the right time — can make a transformative difference in a patient's comfort, safety, and quality of life. For retail sales professionals, ensuring that every customer walks away with exactly what they need is not just a service standard; it is a fundamental professional responsibility and the foundation of lasting customer trust. This course equips retail HME professionals with the product knowledge and fitting expertise needed to fulfill that responsibility with confidence and care. With a particular emphasis on proper product fitting — a critical factor in customer satisfaction and clinical effectiveness — this course reinforces the importance of a thorough, patient-centered approach to every retail transaction. By consistently delivering the right product, at the right time, with the right guidance, retail professionals position themselves as the trusted advisors their customers will return to again and again.
Price: $25.00 CEUs: 0.20
*IACET
0.2
CEUs
Image
1 1/2 hours

RET302: Retail Reporting

In retail HME, the ability to understand and act on performance data is one of the most valuable skills a business professional can develop. Metrics tell the story of your business — revealing trends, identifying opportunities, and providing the objective foundation needed to make informed decisions that drive sustainable growth and profitability. This course introduces retail HME professionals to the essential reporting tools and financial metrics that form the backbone of effective retail management. With a practical, accessible approach designed for those building their financial literacy, this course focuses on the core reports needed to develop a foundational financial plan and evaluate your organization's effectiveness in the marketplace. While more advanced analyses exist, this course delivers exactly what you need to get started — equipping retail professionals with the data-driven mindset and fundamental reporting knowledge needed to lead their business with greater confidence, clarity, and purpose.
Price: $25.00 CEUs: 0.10
*IACET
0.1
CEUs
*Pre-ATP means RESNA will accept the course for credit prior to taking the ATP exam. RA means RESNA has accepted that course for post-ATP credit. HealthTrainU™ has been approved as an Accredited Provider ( Verify our IACET Accreditation) by the International Accreditors for Continuing and Training (IACET). Your national or state association credentialing needs may be different. Always check to verify that IACET CEUs will fulfill those credentialing requirements.